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  3. HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
Logo of HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide

HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide

byHCLTech
in Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)
4.6

Overview

Service Information on HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide

Updated 13th October 2025

What is HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide?

HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services is a service designed to support organizations in managing and maintaining their data center operations and hybrid infrastructure environments. The service includes the management of hardware, software, networks, and cloud integration, ensuring continuous monitoring and operational support. It enables organizations to address challenges related to scalability, reliability, and security in their IT infrastructure by offering automated workflows, incident management, and lifecycle management. The service also assists businesses in optimizing resources, improving system uptime, and streamlining operational processes across both traditional and cloud platforms.

HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Pricing

The service follows a customized pricing model based on the scope and complexity of data center outsourcing and hybrid infrastructure management requirements Clients are typically charged according to the volume of managed services user counts infrastructure size and selected service levels Fees may be structured as fixed monthly charges or on a consumption-based model depending on the specific agreement

Overall experience with HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide

SR DIRECTOR DB, HOSTING AND STORAGE
10B - 30B USD, Manufacturing
FAVORABLE

“Peace of mind Operational management with strong partnership on corporate goals”

5.0
Jul 17, 2025
HCL onboarded all aspects of our IT Infrastructure and Operations both on-prem and across our multiple cloud providers. The support is excellent, and HCL has, in partnership, driven several datacenter closures and workload migrations to the cloud without issue. the ability to leverage COE's from within the broader HCL organization has resolved issues quickly and provided expert guidance when needed.
Project Manager
<50M USD, IT Services
CRITICAL

“Delivery Team Offers Flexibility, But Communication and Planning Remain Challenging”

3.0
Jul 17, 2025
HCL is a highly flexible partner providing Midrange Services within our IT environment. Changes to the service are easily discussed and adopted by the team. The changes in the teams set-up then, need reflection in contract as well, which then was not always too easy, as the Legal team, nor any other support team such as HR or Finance from HCL are as flexible as the delivery team. The team itself works self-dependently and according to the standard-operating-procedures. The only reason why not being able to provide a 5-star rating is, because they unfortunately do tend to not think out of the box, or communication between the teams sitting in 1 room together is not happening.

About Company

Company Description

Updated 17th October 2023

HCLTech  (formerly Hindustan Computers Limited) is an Indian multinational information technology (IT) services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1976
Head office location
Noida, Uttar Pradesh, HCL Corporation Pvt. Ltd. Corporate Towers, HCL Technology Hub, Plot No 3A, Sector 126, India
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
www.hcltech.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
Deciding Factors: HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Vs. Market Average
Performance of HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Across Market Features

HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Likes & Dislikes

Like

overall planning and execution, their ability to bring resources to a problem or activity to see things through to successful completion.

Like

Flexibility in the operations Easily adopting

Like

1. Full scope of IT operation, support, management services under one umbrella 2. Capabilities in both operation and project delivery 3. Flexibility and willingness to go extra mail for their customers

Dislike

A desire to provide a finished solution can result in close door internal discussions, I feel that we lose a little clarity and an opportunity for the injection of institutional knowledge to that solution earlier in the discussion.

Dislike

always needed to push them to go the extramile planning is not their strongest communication and team spirit between internal teams

Dislike

1. Relatively long time for onboarding new services 2. Limited availability of highly skilled consulting resources 3. Opportunistic approach to continuous improvement

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Peer Discussions

HCLTech Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Reviews and Ratings

4.6

(135 Ratings)

Rating Distribution

5 Star
48%
4 Star
43%
3 Star
8%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Planning & Transition

4.4

Delivery & Execution

4.4

Integration & Deployment

4.4

Service & Support

4.4

Service Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SR DIRECTOR DB, HOSTING AND STORAGE
    10B+ USD
    Manufacturing
    Review Source

    Peace of mind Operational management with strong partnership on corporate goals

    5.0
    Jul 17, 2025
    HCL onboarded all aspects of our IT Infrastructure and Operations both on-prem and across our multiple cloud providers. The support is excellent, and HCL has, in partnership, driven several datacenter closures and workload migrations to the cloud without issue. the ability to leverage COE's from within the broader HCL organization has resolved issues quickly and provided expert guidance when needed.
  • HEAD OF TECHNOLOGY, OPERATIONS
    1B-10B USD
    Manufacturing
    Review Source

    Full variety of HIMS services and project capabilities under one umbrella

    4.0
    Jul 21, 2025
    HCL provides full variety of HIMS services globally in all regions. As single vendor they can cover all aspect inluding SAP operation, Non-SAP application operation compute/VM operation, network, database, cloud engineering, IAM and workplace services, both in cloud and on-premise.
  • Project Manager
    <50M USD
    IT Services
    Review Source

    Delivery Team Offers Flexibility, But Communication and Planning Remain Challenging

    3.0
    Jul 17, 2025
    HCL is a highly flexible partner providing Midrange Services within our IT environment. Changes to the service are easily discussed and adopted by the team. The changes in the teams set-up then, need reflection in contract as well, which then was not always too easy, as the Legal team, nor any other support team such as HR or Finance from HCL are as flexible as the delivery team. The team itself works self-dependently and according to the standard-operating-procedures. The only reason why not being able to provide a 5-star rating is, because they unfortunately do tend to not think out of the box, or communication between the teams sitting in 1 room together is not happening.
  • DIRECTOR NETWORK SERVICES
    Gov't/PS/Ed
    Education
    Review Source

    Skilled Resources and Automation Benefits

    5.0
    Jul 11, 2025
    Having a partner like HCLTech is invaluable in today's fast-paced and rapidly evolving environment. Their consistent ability to deliver on time and within budget, combined with a commitment to innovation and cutting-edge solutions, continues to drive improvements in both technology and processes.
  • Chief Information Security Officer
    1B-10B USD
    Transportation
    Review Source

    Remarkable interpersonal and operational skills, some minor bureaucratic challenges

    5.0
    Jul 11, 2025
    The main reason for my satisfaction is their capability to connect on a human level, and understand that we need to find solutions even if we sometimes disagree on the what and how.
...
Showing Result 1-5 of 129

Recommended Gartner Research

  • Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)
  • Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)

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