Overview
Service Information on Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
What is Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide?
Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Pricing
Overall experience with Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
“Support and Maintenance Strengths Noted, Project Management Seen as Needing Improvement”
“Legacy Infrastructure Migration: Challenges and Resolutions”
About Company
Company Description
Kyndryl is a global IT services company headquartered in New York, United States, with operations spanning over 60 countries and a workforce of approximately 90,000 employees. The company designs, builds, manages, and modernizes mission-critical technology systems for businesses worldwide. With deep expertise across industries and a commitment to innovation, Kyndryl empowers organizations to achieve operational excellence and digital transformation by co-creating solutions with their partners and customers worldwide. Its core service areas include cloud infrastructure, mainframe modernization, AI operations, enterprise networking, network services, digital workplace solutions, and cybersecurity—enabling clients to navigate complex IT environments with agility and resilience.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
Performance of Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Across Market Features
Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Likes & Dislikes
Supporting legacy environments and providing effective mitigations to identified risks.
Mainframe services have all the ability and functionality required by the business. Technical support for Kyndryl services is quite good as well. Cloud services are something we extensively use and have been proven to be fast and reliable with good failovers should things go down or offline for technical work carried out.
They have the ablity to standardize practices both on-premise and in the cloud. They leverage the usage of automation to reduce manual effort and anticipate incidents.
Project management has room for improvement
Issues in resolving problems can play a big factor, being shunted from one department to another seems to be a big thing there. Legacy infrastructure took a while to move across and had teething issues to which no-one really took charge off. Technical support desk takes a long time to react, ticket logs can be left unattended for days without updates.
Lack of proactivity on Obsolescence Management. We are working with Kyndryl since more than 15 years, so they know very well our orgnization and application landscape. So I'm expecting more proposition from them (as an exemple, the Distaster Recovery implementation and optmimization)
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Peer Discussions
Kyndryl Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Reviews and Ratings
- IT Security & Risk Management Associate50M-1B USDManufacturingReview Source
Support and Maintenance Strengths Noted, Project Management Seen as Needing Improvement
Kyndryl is a great partner for support, maintenance and projects. - Director of IT10B+ USDTransportationReview Source
Strong Incident Management and Automation with Gaps in Obsolescence Management
Kyndryl has a strong understanding of business expectations, as well as the ability to effectively manage incidents and crisis. The Teams are highly committed and reactive. The also have the capacity to handle new scope of activities quite easily. The level of Service is very good (SLA are reach). Reporting on all aspects is also quite good (financial and operational). Capacity to adopt our tooling (Alerting, monitoring, backup, ...) Capacity to manage the end to end (Service Management and IPC process). - IMS France Manager1B-10B USDSoftwareReview Source
Reliable and Professional partner delivering high-quality Infrastructure Solutions
Kyndryl is a trusted partner, delivering exceptional services to complement the Managed Services portfolio. Their expertise has been invaluable in supporting on-premise customers not matching our Cloud strategy. Kyndryl consistently demonstrates professionalism, attentiveness, and a strong commitment to excellence. They ensure that the quality of service meets or exceeds customers' expectations, making them a reliable choice for critical infrastructure operations. - Manager, IT Security and Risk Management<50M USDSoftwareReview Source
Skytap provides exceptional Azure cloud environment compared to costly on-prem ownership
We are overall very happy with the services provided by Skytap/Kyndryl. They have always been responsive to our needs and helpful in resolving issues quickly when they occur. - Manager, IT Security and Risk Management50M-1B USDInsurance (except health)Review Source
Reliable service. Great options. Great support. Watch your costs.
My business and service requirements have been met, and the team involved made the process as smooth as possible. They have been with us throughout the journey and are available for a steer on any queries
Recommended Gartner Research
- Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)
- Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)