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Product Information on Moveworks AI Assistant
What is Moveworks AI Assistant?
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Overall experience with Moveworks AI Assistant
“System Simplifies IT and HR Queries With Fast, Error-Tolerant Responses”
“Unraveling the Rigor of Rewriting Hundreds of KBs for Bot Readability”
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ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Moveworks AI Assistant
Deciding Factors: Moveworks AI Assistant Vs. Market Average
Moveworks AI Assistant Likes & Dislikes
A simple, quick and effective go-to-person whenever I have an IT or HR question . The great part is that it's always available never taking a vacation :). It's quick and time saving compared to opening a ticket, waiting or even searching through the company portal. It works great even if I have spelling errors or context in another language.
The support team was trying their best to help us during the onboarding phase.
Moveworks has allowed us to build a Tier 0 support route that lives in Slack, where our employees spend their time. This has not only resulted in a higher amount of self service and resolution, but has also improved our intake process with our bot's ability to assist users in opening incidents, requests, and cases from within Slack. Moveworks solves the challenges of instituting a search-first culture by proactively searching and delivering on behalf of the end user.
No big issues. I'm just getting used to the context and queries. I thought it already had data and knows about me like my role, where i am located, my tenure etc with the company. Something like that added to their knowledge would be handy while answering the queries.
We had to go over hundreds of KBs and rewrite them following specific templates so they can be read by the bot.
- The rapid growth of Moveworks product set and capabilities (to keep up with the AI market in general) is both a benefit and a challenge. Keeping track of functionality, features, SKUs, is something that is occasionally confusing as an admin of the platform. - The experience with our account team differs from the experience with Moveworks support. Our account team(s) have been fantastic. The Support portal and experience is perhaps more average. No specific complaints, but it doesn't feel aligned with the rest of the company. - The administration of our bot has historically been more of a challenge, as many elements were only able to be altered by Moveworks itself, rather than via an admin portal. This is a complaint that is increasingly less applicable. Moveworks Setup has matured dramatically and our ability to self-administer is better than ever.
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Moveworks AI Assistant Reviews and Ratings
- PRINCIPAL SOLUTIONS ENGINEER50M-1B USDSoftwareReview Source
System Simplifies IT and HR Queries With Fast, Error-Tolerant Responses
Ease-of-use, effectiveness and efficiency are getting better day by day. - IT Knowledge Manager50M-1B USDSoftwareReview Source
Moveworks' platform, buoyed by Moveworks staff, revolutionizes professional support
Excellent product, exceptional people. Moveworks has built a platform that enables professional support resolution across organizations of any size. The product set helps the end user in a personified and comfortable way, the admin set up and analytics are fantastic tools for our team to configure and parse the interactions our users have with our bot. However, the interactions I have had with Moveworks staff have really driven the positive experience rating. Helpful, hardworking, caring, with a genuine drive to connect and understand our business goals and help us achieve them. - IT MANAGER10B+ USDManufacturingReview Source
Moveworks' Impact on Enhancing Self-Service Capabilities
Moveworks has enhanced our self-service chatbot capabilities, delivering exceptional value with minimal implementation effort. The ease of setup for our bot allowed our organization to quickly integrate our systems with Moveworks which streamlined our first line of support for finding knowledge in ServiceNow or across SharePoint. If the user is not able to self-serve, then Moveworks integrations with ServiceNow enable precise ticket creation to the correct group. One of the standout features of Moveworks is the continuous development and innovation from their engineering teams. The product roadmap is consistently forward-thinking, introducing new capabilities that keep our company ahead of the curve. Their commitment to innovation with their Creator Studio product has enabled us to add custom integrations that have enabled our organization. Our bot has proven to be highly effective by having over 80% bot first rate and resolving over 40% of customer issues from the bot. This has helped to reduce the workload on IT, allowing the teams to focus on higher level tasks. Overall Moveworks and Mia have been a game changer for our ITSM strategy. - Data & Workflow Analyst10B+ USDRetailReview Source
Thriving Together: A Partnership Built on Feedback and Adaptability
The product's new Agentic Automation capability is fantastic, and I'm thrilled I don't have to use an additional iPaaS, which was one of our biggest headaches prior to its launch. I'm looking forward to seeing Python and Generative AI being used to speed up the plugin creation. The community is helpful, the knowledge repository and video guides continue to improve and expand. - PROJECT MANAGER/BUSINESS ANALYST10B+ USDIT ServicesReview Source
Bridging Innovation and Productivity: Inside Moveworks Experience
Working with Moveworks has been an exceptional experience, marked by innovation and productivity/efficiency breakthroughs. The platforms ability to seamlessly integrate with other systems such as ServiceNow has been able to streamline many business processes and reinforce the 'single pane of glass' vision for accomplishing multiple work tasks from one location