Overview
Product Information on Salesforce Lightning Platform
Updated 13th October 2025
What is Salesforce Lightning Platform?
Salesforce Lightning Platform Pricing
Overall experience with Salesforce Lightning Platform
PRODUCT MANAGER
3B - 10B USD, BankingFAVORABLE
“Platform’s Adaptability Requires Support and May Lead to Complicated Customizations”
Extremely flexible platform to a fault, strengths of platform are limited to your ability to support the changes
Operations Manager
<50M USD, Services (non-Government)CRITICAL
“Exploring Mixed Opinions about a Reputed Software's Functionality”
This is an incredibly powerful but complicated product. It's not the most user friendly UI. On one hand it can be so rigid that you cant even find a workaround, whereas on the other hand it could be as simple as adding a check box. The reporting and analytics can also be a little stubborn when you are looking to create specific charts.
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Lightning Platform
Deciding Factors: Salesforce Lightning Platform Vs. Market Average
Performance of Salesforce Lightning Platform Across Market Features
Salesforce Lightning Platform Likes & Dislikes
I like that it is very flexible, there are constant updates, and there is a lot of scalability
Read Full ReviewThe integration for other applications we use is great, omni channel touch points and a comprehensive track record of the customer and the stahe they are at.
Read Full Review
Can be costly to add features out-of-box, too much flexibility lead to over customization, confusing pricing models
Read Full ReviewHuge learning curve to begin with, some lack of customisation with the out of the box package and the navigation also
Read Full ReviewTop Salesforce Lightning Platform Alternatives
Peer Discussions
Salesforce Lightning Platform Reviews and Ratings
Last 12 Months
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- PRODUCT MANAGER1B-10B USDBankingReview Source
Platform’s Adaptability Requires Support and May Lead to Complicated Customizations
Extremely flexible platform to a fault, strengths of platform are limited to your ability to support the changes - UX Designer50M-1B USDTravel and HospitalityReview Source
Salesforce Lightning Enhances User Interface, But Lacks Out-of-Box Customization
We have been rolling out a change of our CRM from one platform to Salesforce Lightning and the workflows possible, user friendly interface and huge number of features that we have been able to roll out to help customer retention and also for our consultants to track where they are in the sales process has been great. - Domain Portfolio Advisor50M-1B USDIT ServicesReview Source
Salesforce Lightning Platform: Speed and Customization at Its Finest
I really enjoy using the Salesforce Lightning Platform, it is very fast and offers many customization features. It's easy to compose and send emails, organize cases, contacts, and accounts. - CLIENT SUCCESS ADMIN<50M USDIT ServicesReview Source
Driving Productivity with Superior Support: A Look at The Platform
The platform excels in offering its users flexibility, seamless integration and tools that drive productivity with superior customer support. - DIRECTOR OF EMPLOYER RELATIONSGov't/PS/EdEducationReview Source
Salesforce as a Collaborative Tool Across University Departments
Overall, we've enjoyed Salesforce and have spent many years customizing it to our specific needs within our university so each department can see what we are all working on.
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