Name: Salesforce Lightning Platform
Rating: 4.4 (757 reviews)

Overview

Product Information on Salesforce Lightning Platform

Updated 13th October 2025

What is Salesforce Lightning Platform?

Salesforce Lightning Platform is a software that enables organizations to develop, deploy, and manage custom business applications with integrated tools for automation, analytics, and user experience customization. The software supports the creation of apps through a drag and drop interface, offers prebuilt components, and allows for integration with external data sources. It addresses business needs such as workflow automation, reporting, and collaboration by providing features for secure data management, logic-driven process creation, and multi-device accessibility. The software is designed to facilitate app lifecycle management, scalability, and compliance with various industry standards, aiming to streamline development processes and improve organizational productivity.

Overall experience with Salesforce Lightning Platform

PRODUCT MANAGER

3B - 10B USD, Banking

FAVORABLE

“Platform’s Adaptability Requires Support and May Lead to Complicated Customizations”

4.0

Oct 20, 2025

Extremely flexible platform to a fault, strengths of platform are limited to your ability to support the changes

Operations Manager

<50M USD, Services (non-Government)

CRITICAL

“Exploring Mixed Opinions about a Reputed Software's Functionality”

3.0

Jun 24, 2024

This is an incredibly powerful but complicated product. It's not the most user friendly UI. On one hand it can be so rigid that you cant even find a workaround, whereas on the other hand it could be as simple as adding a check box. The reporting and analytics can also be a little stubborn when you are looking to create specific charts.

About Company

Company Description

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Company type

Public

Year Founded

1999

Head office location

San Francisco, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce Lightning Platform

Deciding Factors: Salesforce Lightning Platform Vs. Market Average

Performance of Salesforce Lightning Platform Across Market Features

Salesforce Lightning Platform Likes & Dislikes

I like that it is very flexible, there are constant updates, and there is a lot of scalability

Versatile, flexible, reputation.

The integration for other applications we use is great, omni channel touch points and a comprehensive track record of the customer and the stahe they are at.

Can be costly to add features out-of-box, too much flexibility lead to over customization, confusing pricing models

Complicated to admin, needs developers to deploy, expensive

Huge learning curve to begin with, some lack of customisation with the out of the box package and the navigation also

Top Salesforce Lightning Platform Alternatives

Peer Discussions

Salesforce Lightning Platform Reviews and Ratings

Recommended Gartner Insights

Market Guide for Multiexperience Development Platforms (Retired)

1B-10B USD

Banking

Review Source

Platform’s Adaptability Requires Support and May Lead to Complicated Customizations

UX Designer

50M-1B USD

Travel and Hospitality

Salesforce Lightning Enhances User Interface, But Lacks Out-of-Box Customization

May 10, 2025

We have been rolling out a change of our CRM from one platform to Salesforce Lightning and the workflows possible, user friendly interface and huge number of features that we have been able to roll out to help customer retention and also for our consultants to track where they are in the sales process has been great.

Domain Portfolio Advisor

IT Services

Salesforce Lightning Platform: Speed and Customization at Its Finest

5.0

Feb 6, 2025

I really enjoy using the Salesforce Lightning Platform, it is very fast and offers many customization features. It's easy to compose and send emails, organize cases, contacts, and accounts.

CLIENT SUCCESS ADMIN

<50M USD

Driving Productivity with Superior Support: A Look at The Platform

Jan 13, 2025

The platform excels in offering its users flexibility, seamless integration and tools that drive productivity with superior customer support.

DIRECTOR OF EMPLOYER RELATIONS

Gov't/PS/Ed

Education

Salesforce as a Collaborative Tool Across University Departments

Nov 21, 2024

Overall, we've enjoyed Salesforce and have spent many years customizing it to our specific needs within our university so each department can see what we are all working on.

Overview

Product Information on Salesforce Lightning Platform

What is Salesforce Lightning Platform?

Salesforce Lightning Platform Pricing

Overall experience with Salesforce Lightning Platform

“Platform’s Adaptability Requires Support and May Lead to Complicated Customizations”

“Exploring Mixed Opinions about a Reputed Software's Functionality”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce Lightning Platform

Deciding Factors: Salesforce Lightning Platform Vs. Market Average

Performance of Salesforce Lightning Platform Across Market Features

Salesforce Lightning Platform Likes & Dislikes

Top Salesforce Lightning Platform Alternatives

Peer Discussions

Salesforce Lightning Platform Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Deciding Factors: Salesforce Lightning Platform Vs. Market Average

Performance of Salesforce Lightning Platform Across Market Features

Salesforce Lightning Platform Likes & Dislikes

Top Salesforce Lightning Platform Alternatives

Salesforce Lightning Platform Reviews and Ratings

Platform’s Adaptability Requires Support and May Lead to Complicated Customizations

Salesforce Lightning Enhances User Interface, But Lacks Out-of-Box Customization

Salesforce Lightning Platform: Speed and Customization at Its Finest

Driving Productivity with Superior Support: A Look at The Platform

Salesforce as a Collaborative Tool Across University Departments

4.4

(507 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Reviewer Insights for: Salesforce Lightning Platform

1. OutSystems

2. Firebase

3. Kinvey