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  3. SAP Services & Support
Logo of SAP Services & Support

SAP Services & Support

bySAP
in SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
4.6

Overview

Service Information on SAP Services & Support

Updated 13th October 2025

What is SAP Services & Support?

SAP Services & Support is a service that provides assistance for organizations implementing and maintaining SAP software solutions. The service offers guidance for deployment, technical support, and ongoing system optimization to help businesses use SAP software effectively. It includes resources for troubleshooting, system upgrades, and integration with other business applications. SAP Services & Support aims to address issues related to software reliability, system performance, and process efficiency so that businesses can operate without interruptions and fully leverage their SAP investments. The service covers aspects such as incident management, system monitoring, and access to product experts to resolve complex technical challenges and ensure smooth day-to-day operations.

SAP Services & Support Pricing

SAP Services & Support is a service offered under various pricing models depending on the scope, duration, and type of support required, including fixed fee, subscription, and pay-as-you-go structures. Pricing may vary based on the level of service, which includes standard support, enterprise support, and additional advisory or managed services tailored to organizational needs.

Overall experience with SAP Services & Support

Technicienne Comptable
50M - 250M USD, Real Estate
FAVORABLE

“Satisfactory delivery and committed team, but continuous follow-up needs improvement.”

4.0
Mar 18, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Automated Translation from French
SR SYSTEMS ENGINEER
50M - 250M USD, Retail
CRITICAL

“SAP/HANA is a world-class enterprise ERP software that's worth making the move to”

3.0
Apr 29, 2022
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 13th August 2025

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

Company Details

Updated 13th August 2025
Company type
Public
Year Founded
1972
Head office location
Walldorf, Germany
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.sap.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top SAP Services & Support Alternatives

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Peer Discussions

SAP Services & Support Reviews and Ratings

4.6

(93 Ratings)

Rating Distribution

5 Star
52%
4 Star
40%
3 Star
9%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Technicienne Comptable
    50M-1B USD
    Real Estate
    Review Source

    Satisfactory delivery and committed team, but continuous follow-up needs improvement.

    4.0
    Mar 18, 2026
    My experience with this supplier was satisfactory. The team is competent and dedicated. I appreciated their ability to adapt to my needs and offer effective solutions.
    Automated Translation from French
  • Technicienne Comptable
    50M-1B USD
    Real Estate
    Review Source

    Satisfactory delivery and committed team, but continuous follow-up needs improvement.

    4.0
    Mar 18, 2026
    My experience with this supplier was satisfactory. The team is competent and dedicated. I appreciated their ability to adapt to my needs and offer effective solutions.
    Automated Translation from French
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Recommended Gartner Insights

  • Critical Capabilities for SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
  • Magic Quadrant for SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
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Performance of SAP Services & Support Across Market Features

SAP Services & Support Likes & Dislikes

Like

A professional and collaborative team. They have a good ability to adapt to the client's needs. Quality delivery.

Automated Translation from French
Like

A professional and collaborative team. They have a good ability to adapt to the client's needs. Quality delivery.

Automated Translation from French
Like

A professional and collaborative team. They have a good ability to adapt to the client's needs. Quality delivery.

Automated Translation from French
Dislike

Sometimes there's odd and random errors that crash the software and it needs to be restarted, and sometimes certain addins cause issues and can complicate the installation process. Another thing I don't like about it is the fact that it has a large footprint if you're hosting on-premise and needs to be maintained regularly.

Dislike

Sometimes there's odd and random errors that crash the software and it needs to be restarted, and sometimes certain addins cause issues and can complicate the installation process. Another thing I don't like about it is the fact that it has a large footprint if you're hosting on-premise and needs to be maintained regularly.

Dislike

Sometimes there's odd and random errors that crash the software and it needs to be restarted, and sometimes certain addins cause issues and can complicate the installation process. Another thing I don't like about it is the fact that it has a large footprint if you're hosting on-premise and needs to be maintained regularly.

Reviewer Insights for: SAP Services & Support