Overview
Product Information on SEEBURGER Business Integration Suite
What is SEEBURGER Business Integration Suite?
SEEBURGER Business Integration Suite Pricing
Overall experience with SEEBURGER Business Integration Suite
“Long-Term Stability and Technical Expertise Highlighted With SEEBURGER Solutions”
“Technical Queries Handled Swiftly But P1 Incident Response Can Be Delayed”
About Company
Company Description
SEEBURGER is a global integration software and services provider, empowering organizations to simplify complexity, accelerate automation, and scale digital transformation. The SEEBURGER Business Integration Suite (BIS) is a modular, AI-powered platform that connects applications, partners, and data across cloud, on-premises, and hybrid environments. With BIS Hub for collaborative low-code integration, BIS Server for enterprise-grade control, and Accelerator Services for expert-led enablement, SEEBURGER supports a wide range of use cases including EDI, API management, MFT, SaaS integration, and ERP orchestration. Founded in Germany and family-owned since 1986, SEEBURGER serves more than 14,000 customers worldwide across industries such as automotive, manufacturing, retail, finance, logistics, and utilities. Over 1,200 employees worldwide ensure continuous innovation, trusted performance, and secure, compliant integration at scale.
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Reviewer Insights for: SEEBURGER Business Integration Suite
SEEBURGER Business Integration Suite Likes & Dislikes
Product: very stable product over many years, detailed documentation for most topics. Seeburger applies many updates throughout the year and invests in modernizing their tools to the latest technologies, also considering usability (old GUI vs. new apps) Service: outstanding, very valuable relationship that was built over many years.
Good support.
Reliability. Strong presence in our main market areas like in Germany.
Where I still see improvements is to guide customers more in the product and on their journey to change from old tools / process flows / solutions to new logic inside BIS. In many cases, only reconfiguration and redevelopment is possible, which makes the argument for staying with the existing solution hard.
Weakness is when we have had P1 incidents. It's taken some discussion back and forth with the service desk to get their attention. Takes time to get an understanding of the Root Cause Analyst- which is important for our company since we will be called into various P1 feedback sessions with our operations.
There are no service delivery meetings nor any other frequent follow up calls with management level. This is causing invisibility for future roadmaps and also causing a lack of strategy level viewpoints. Also, improving relationships and cooperation is then not happening organized way. Disappointment has been also Seeburger skills and knowledge for Poland eInvoicing. We selected Seeburger as a partner for this project but eventually a lot of knowledge we have been needed to bring from external consulting. One other thing is that Seeburger has rather tight and inflexible resources who could support us. Often when someone is off or there is changes in roles or someone is leaving, then support team is not able to be backfill properly. This we have seen even we have some timelines agreed for high prio topics.
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SEEBURGER Business Integration Suite Reviews and Ratings
- IT Manager10B+ USDManufacturingReview Source
Long-Term Stability and Technical Expertise Highlighted With SEEBURGER Solutions
Great experience overall with SEEBURGER as a vendor. They truly appreciate partnerships, are always on when support is required, and escalations are taken seriously. The technical team there is also outstanding and their expertise is much appreciated. - IT Manager1B-10B USDManufacturingReview Source
Inflexible Support and Skill Gaps Impact Project Outcomes and Roadmap Visibility
Quality and reliability of the product is good level. There has not been many bigger interruptions in the service. - IT Manager1B-10B USDManufacturingReview Source
Service Team Support Praised Amid SAP BIS Deployment and Version Transition Issues
SAP BIS is a flexible EDI mapping and translation tool. We have used it for many years to connect to our SAP ECC ERP system for the purpose of B2B integration with customers and vendors. There are some older versions of the product that are more difficult to administer. It is important to keep up with the latest versions of this product as it changes. - IT Manager50M-1B USDTransportationReview Source
Reliable integration platform with exceptional performance and long-term stability
Exceptional collaboration across technical, support and commercial teams. Our first project, including purchase and setup, was completed within one month - on time and within budget. The implemented interface has been running reliably for 11 years, demonstrating outstanding stability and long-time value. - IT Manager1B-10B USDTransportationReview Source
Customer-focused communication and platform stability highlight the advantages of Seeburger iPaaS
We have been using the Seeburger iPaaS platform since its early days and continue to be impressed by the commitment shown by the experts, who communicate with us on a high technical level and as equal partners on a personal level. We feel that we are valued as a customer and can steer decisions in our favor. Any challenges that have arisen have always been solved collaboratively. The stability and availability of the iPaaS platform is more impressive than almost any other technical platform in our organization.