SEEBURGER is a global integration software and services provider, empowering organizations to simplify complexity, accelerate automation, and scale digital transformation. The SEEBURGER Business Integration Suite (BIS) is a modular, AI-powered platform that connects applications, partners, and data across cloud, on-premises, and hybrid environments. With BIS Hub for collaborative low-code integration, BIS Server for enterprise-grade control, and Accelerator Services for expert-led enablement, SEEBURGER supports a wide range of use cases including EDI, API management, MFT, SaaS integration, and ERP orchestration. Founded in Germany and family-owned since 1986, SEEBURGER serves more than 14,000 customers worldwide across industries such as automotive, manufacturing, retail, finance, logistics, and utilities. Over 1,200 employees worldwide ensure continuous innovation, trusted performance, and secure, compliant integration at scale.
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Product: very stable product over many years, detailed documentation for most topics. Seeburger applies many updates throughout the year and invests in modernizing their tools to the latest technologies, also considering usability (old GUI vs. new apps) Service: outstanding, very valuable relationship that was built over many years.
Good support.
Reliability. Strong presence in our main market areas like in Germany.
Where I still see improvements is to guide customers more in the product and on their journey to change from old tools / process flows / solutions to new logic inside BIS. In many cases, only reconfiguration and redevelopment is possible, which makes the argument for staying with the existing solution hard.
Weakness is when we have had P1 incidents. It's taken some discussion back and forth with the service desk to get their attention. Takes time to get an understanding of the Root Cause Analyst- which is important for our company since we will be called into various P1 feedback sessions with our operations.
There are no service delivery meetings nor any other frequent follow up calls with management level. This is causing invisibility for future roadmaps and also causing a lack of strategy level viewpoints. Also, improving relationships and cooperation is then not happening organized way. Disappointment has been also Seeburger skills and knowledge for Poland eInvoicing. We selected Seeburger as a partner for this project but eventually a lot of knowledge we have been needed to bring from external consulting. One other thing is that Seeburger has rather tight and inflexible resources who could support us. Often when someone is off or there is changes in roles or someone is leaving, then support team is not able to be backfill properly. This we have seen even we have some timelines agreed for high prio topics.