Overview
Service Information on TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
What is TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide?
TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Pricing
Overall experience with TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
“TCS - A strong industry partnership ”
“TCS provide a good consistent service”
About Company
Company Description
TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
Deciding Factors: TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Vs. Market Average
Performance of TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Across Market Features
TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Likes & Dislikes
- TCS provides an excellent level of service at an attractive price point. - TCS has an excellent ability to source resources for all technology types, even those in short supply. (i.e. openstack etc.) - TCS has a service first approach, if there is an issue and its not covered in the contract they will fix it first and then discuss costs and next steps after.
TCS is very good at service level management. Account and service delivery management creating a strategic partnership
Global operating model and strong off shore capability
- Given the size of TCS as a company, we would like to see more thought leadership on what the rest of their customer base is doing. This would be a great value add. At the moment we have to pull this service rather than it happening proactively. - As automation becomes more prevalent, this is in competition with the TCS operating model (which is based on providing people). We find that there is resistance to implementing automation because it impacts revenue for TCS. This slows down the implementation of automation.
TCS provide both Data Centre and Application managed services. The collaboration between the different support teams is sometimes lacking creating a poorer customer experience.
Speed of innovation and modernization
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Peer Discussions
TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide Reviews and Ratings
- Director of IT10B+ USDTelecommunicationReview Source
TCS - A strong industry partnership
TCS is one of the few vendors in our organisation that we have a real partnership with. They have a deep understanding of our industry and work in partnership with us on all of our initiatives that we need to implement. - CIO1B-10B USDConsumer GoodsReview Source
Trusted Global Infra Outsourcing partner with strong service delivery.
Overall, TCS provides solid & stable Data Center and Infra Managed Services globally at a reasonable cost. - COMMERCIAL MANAGER1B-10B USDTravel and HospitalityReview Source
Reliable and Scalable Services with Room for Communication and Process Simplification
Overall, the experience with TCS has been generally positive. The platform is stable and reliable, with responsive support when needed. - PRODUCTION OWNER50M-1B USDBankingReview Source
Skilled Team Drives Service Excellence With Minimal Staff Changes Reported
The service has been overall excellent. Our infra related disturbances have reduced by over 90 % since we switched to TCS. - Manager of IT Services50M-1B USDEnergy and UtilitiesReview Source
Customer Feedback Notes Strong Knowledge Sharing and Responsive Incident Management
Their engineers are committed to excellent customer service and documentation. They plan and execute changes properly.
Recommended Gartner Research
- Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)
- Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide (Transitioning to Data Center Outsourcing Services)