Overview
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What is Unbabel?
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Overall experience with Unbabel
“High quality translations with some language support limitations”
About Company
Company Description
Unbabel functions as a bridge across linguistic barriers, facilitating businesses in making an impact in diverse cultures and geographical locations. The primary business challenge it addresses is language translation. The company combines advanced artificial intelligence with human editing to provide quick, efficient, and high-quality translations that improve progressively. This platform integrates flawlessly into any channel, allowing for consistent multilingual support from within existing workflows. This feature simplifies the process for businesses aiming to expand into new markets and build customer trust universally. The company operates from San Francisco, California.
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Reviewer Insights for: Unbabel
Unbabel Likes & Dislikes
With the introduction of this service to the L4 support engineers, they no longer have to work in shifts so that they can support the language specific customers. Rather any available engineer can pickup the ticket and with the help of Unbabel, they can easily translate the contents of the ticket and communicate with the customer in real time without losing the effectiveness.
Initial translations lacked nuance or context and required our support engineers intervention for correction. But as with any machine learning model, as the model matured, we now have less intervention required as the translations are almost accurate and efficient. Would have liked/expected it to work in this state right from day one instead of us having it trained in different regions before deploying in production.
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Unbabel Reviews and Ratings
- R&D LEAD50M-1B USDSoftwareReview Source
High quality translations with some language support limitations
We deployed Unbabel to help our L4 production support engineers to communicate seamlessly for our APAC region based customers as we had to wait for local engineers to be available in support shifts due to the language barrier.