Overview
Product Information on Amelia Platform
What is Amelia Platform?
Amelia Platform Pricing
Amelia Platform Product Images
Overall experience with Amelia Platform
“Amelia at Work: Transforming Support, Service, and Speed”
“Information Accessibility Strong While Contact Routing by Skill Remains Unaddressed”
About Company
Company Description
SoundHound AI develops voice and conversational AI solutions for financial services, healthcare, automotive, restaurants, retail, and more. The company’s solutions connect people to brands and the world around them by using the simplest interface — the human voice. SoundHound’s AI-enabled products, services, and apps are customizable, omnichannel, and multilingual. The company holds over 200 patents and is a publicly-traded conversational AI company. SoundHound AI’s acquisition of Amelia in 2024 brought two new platforms to its product suite — Amelia, the complete AI agent platform for enterprise builders of all types, and Autonomics, the end-to-end automation orchestration of IT systems through a single pane of glass. From creating the voice commerce ecosystem to powering agentic AI-enabled agents, SoundHound AI is transforming how customers, patients, and employees interact with the brands they work with and rely on everyday.
Company Details
Do You Manage Peer Insights at SoundHound AI?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Amelia Platform
Reviewer Insights for: Amelia Platform
Deciding Factors: Amelia Platform Vs. Market Average
Performance of Amelia Platform Across Market Features
Amelia Platform Likes & Dislikes
Amelia's ability to handle natural, human-like conversations with emotional awareness is impressive. Can be available 24/7. Multi-domain and domain switching feature when you have AI agents for more than one domain. Flexibility to customize workflows which helps streamline operations. Easy model training and workflow building. Low code, easy to integrate with other systems. Integration with other systems via API, DB connectivity or host connectivity. UI can be customized as per need, Right hand panel is available for detailed instructions with screenshots.
useful information available on 1 platform
How easily accessible it is for non-tech users. To create, edit and monitor the AI chat bots it's done in a way that all levels of users can not only understand, but can improve and change the chat bot with minimal help from our IT team.
not as such but the cost of the product is a bit high.
Inability to route contacts based on agent skill levels. Unsure if this is a restriction of the platform or a feature we haven't yet utilised.
Before getting access to the internal sites and documentation, it was a bit challenging scoping out the company initially. A lot of other similar services has their documentation public so it was easier to review and get a better understanding.
Top Amelia Platform Alternatives
Peer Discussions
Amelia Platform Reviews and Ratings
- IT AUTOMATION ARCHITECT50M-1B USDConsumer GoodsReview Source
Amelia at Work: Transforming Support, Service, and Speed
Amelia is widely recognized as the leading conversational AI platform that delivers human-like interactions across customer service, IT Support, HR and many more business units. It has very good natural language understanding, emotional intelligence and multilingual capabilities. We have integrated Amelia to reduce ticket volume from helpdesk. There were so many tickets getting generated for common infrastructure issues and common queries like Password reset, Teams issues, Outlook issues, Zoom and any other product related issues. We have provided step by step instructions and addressed all user queries in one interface. Our Admins have saved significant time due to this Automation. Yearly we have saved around 10-12k in generic INCs. Amelia has advanced natural language processing system that solves complex queries with contextual awareness. Amelia offers customizable workflows, businesses can build their own workflows & automate repetitive tasks. - DIGITAL TRANSFORMATION<50M USDServices (non-Government)Review Source
Non-Technical Users Benefit From Clear Platform Organization and Responsive Support Team
Every step of the way Amelia has been a pleasure to work with. We really feel like they are not just a vendor but a company that wants to work together with us to succeed. From presales, sales and product launch they have been on the ball getting things done and providing us with answers to our questions quickly. Their training platform is great, and their documentation is well organized/laid out. - Customer Service & Support Associate<50M USDMediaReview Source
Information Accessibility Strong While Contact Routing by Skill Remains Unaddressed
For our purposes, Amelia provides a wealth of information to interact seamlessly with customers without the need to search for information on secondary CRM platforms. There are several features that could be improved to enhance the agent user experience. unsure if this is within the capabilities of Amelia or simply a feature we haven't yet implemented - Business Analyst50M-1B USDMiscellaneousReview Source
Smooth Workflow Integration Noted Despite Lengthy Initial Setup Requirements
Overall, great product with robust technology. It has integrated smoothly with our workflows. - Operations Associate1B-10B USDHealthcare and BiotechReview Source
Be willing to put in the elbow grease and you'll get a great product
Amelia provides a quality product/solution. This is not an "out of the box" solution and we've had to work extensively to tailor the product for our industry. We have had bumps in the road in our implementation but the Amelia team has consistently responded and risen to the occasion to meet our needs.