Overview
Product Information on Dell Data Protection
What is Dell Data Protection?
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Overall experience with Dell Data Protection
“Dell's Robust Customer Support Stands Out in Product Rollout”
“Malware protection is comprehensive however support for issues faced is poor. ”
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Company Description
Dell Technologies helps organizations build their digital futures and individuals transform how they work, live, and play. It provides customers with a broad solutions portfolio for the data era, including traditional infrastructure and extending to multicloud environments. Dell's integrated solutions help customers modernize their IT infrastructure, manage and operate in a multicloud world, address workforce transformation, and provide critical solutions that keep people and organizations connected. It helps customers accelerate their digital transformations to improve and strengthen business and workforce productivity. With an extensive portfolio and a commitment to innovation, Dell offers secure, integrated solutions that extend from the edge to the core to the cloud, and offers software-defined and cloud native infrastructure solutions.
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Dell Data Protection Likes & Dislikes
Customer support was amazing and our implementation team was available any time we have questions or concerns. The product itself was easy to use and intuitive for both administrator and end user.
The ability of the production to detect and prevent zero-day attacks and newer malware even though the production was running an older update. Size of updates is extremely small and updates are only 2-3 times a year eliminating the need for frequent, daily updates.
The system provides a clear, detailed web console for easy endpoint configurations. There are screens that show endpoint statistic related to last device check-in and encryption status. Reports and Alerts can be set to notify when a device has not checked in during a specified time frame. Technical support is good and technicians are responsive and effective in getting issue resolution.
In my time using the product, I did not have any dislikes.
Deployment tools are using batch files which installs individual components separately and each component needs to be installed in a specific sequence - no integrated installer. Requires multiple pre-requisites on Windows 7 systems - deployment tools do not detect presence of pre-requisites and installation fails without feedback on failure causes (missing pre-req) Support services needs quite a bit of improvement since basic troubleshooting takes weeks to apply known solutions.
The Server installation required a VMWare (for us EXSI) server environment. It is not supported on a Citrix Xenserver environment which is our primary Server infrastructure so we had to bring in a second server system. Initial setup of the server application side is a bit overwhelming and required vendor support. Upgrades also required some assistance. We occasionally have endpoints that disconnect and require a reinstall of the client side application and a lengthy re-encryption of the endpoint drives.
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Dell Data Protection Reviews and Ratings
- Senior Infrastructure Engineer50M-1B USDHealthcare and BiotechReview Source
Dell's Robust Customer Support Stands Out in Product Rollout
From initial discussion to final rollout, the Dell team was there to assist. The entire process was very streamlined. - CHIEF INFORMATION OFFICER<50M USDHealthcare and BiotechReview Source
Dell Data Protection (DDP) is a cost effective device encryption product.
The web console is easy to navigate. Reports are available indicating compliance history and can be used to provide proof of compliance (to meet HIPPA or ePHI regulations) in the event of a lost device or data breach. The price per endpoint is reasonable compared to other vendor offerings. - Spatial Data Analyst50M-1B USDIT ServicesReview Source
Advanced Protection Solutions
It helps to protect the data. Also enable users to work as per their convenience on any device. It helps to protect system disks. Also useful for remote management. - Sr GIS Analyst50M-1B USDIT ServicesReview Source
Highly secure. A reliable and comprehensive approach towards data protection
Provides end to end securty connected to data services connected to cloud host of internet services. devices include PDA's, Laptops, Mobile devices etc. High level of data security and reciprocation attained in case of data loss or potential incidents of different volumes - SpecialistGov't/PS/EdEducationReview Source
Comprehensive data protection
The products are well made and rarely have problems with them. If there are problems, the service solves them quickly.