Overview
Service Information on Foundever Customer Service BPO
What is Foundever Customer Service BPO?
Foundever Customer Service BPO Pricing
Overall experience with Foundever Customer Service BPO
“Sitel is a very important supplier and our relantionship is very well.”
About Company
Company Description
Foundever operates within the customer experience (CX) industry, serving clients worldwide. Foundever has a large network of associates globally and supports various brands with digital-first strategies. The company provides CX solutions and technologies, catering to the operational needs of different companies, with the intent to offer an uninterrupted service to the end-users in pivotal instances. Every day, Foundever manages numerous customer interactions in different languages across multiple countries. The company adapts a flexible strategy inspired by entrepreneurial conventions, which helps businesses in their journey as they endeavour to improve their CX.
Company Details
Do You Manage Peer Insights at Foundever?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Foundever Customer Service BPO
Performance of Foundever Customer Service BPO Across Market Features
Foundever Customer Service BPO Likes & Dislikes
We have working with Sitel since 2016 and we never reason to discuss any question, we only solve or clarify the problems easily. We like very much to work with Sitel and currently it is a strategic supplyer, providing customer service for us globaly.
Flexibility, relationship management & value for money
Sitel continue to be engaged, challenging and supportive of our goals
I dislike e points and In my opinion Sitel has an opportunity to improve in these points. 1) quality support - Sitel needs to improve the human profile in quality area, I think they a opportunity to provide a better service in this area 2) time to implement strategic topics - Sitel needs to improve the time to implement internal actions, sometimes some projects delay 3) support for us in strategic topics - Sitel needs to give a better support when we need to discuss or to find opportunities to improve the operation
LAck of proactive investment on innovation to demonstrate capability ahead of a sales pitch
We have had occasional issues with clarity of detail and output from low level operational teams
Top Foundever Customer Service BPO Alternatives
Peer Discussions
Foundever Customer Service BPO Reviews and Ratings
- User Relations Manager50M-1B USDManufacturingReview Source
Sitel is a very important supplier and our relantionship is very well.
When we found a new supplier to provide customer service, we analize some points and Sitel attended all the points with high quality and performance. - Director Of Customer Retention10B+ USDTelecommunicationReview Source
Outstanding flexible supplier
Sitel are an agile business with whom I have had brilliant experiences from contract negotiation, LOB setup and ongoing management. Of the large BPO supplier I have worked with, which includes all top 5 global players, I have found Sitel the most flexible with the best relationship management and value for money. There are other suppliers who excel more with innovation but it is clear Sitel is investing in this space through their acquisitions and additional services. - Planning & Performance Lead10B+ USDRetailReview Source
Easy, consistent and engaged
Sitel evidence a clear understanding of our Strategic goals, our commercial challenges and intent to deliver best in class experiences