SMA Technologies specializes in Enterprise Workload Automation through its product, OpCon. The main aim of this automation tool is to streamline processes across diverse financial sectors, eliminating potential human errors, and efficiently utilizing IT resources for strategic initiatives. OpCon is capable of managing the entire IT environment, offering scalability to match the increasing automation needs of businesses. SMA Technologies also provides Automation Consultancy, assisting with the identification of automation opportunities, the creation of an implementation plan, and the execution of projects. Furthermore, they offer Managed Automation Services, which includes support in handling automation environments, resolving issues, and implementing long-term automation strategies.
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It is very reliable, the service has been very easy to work with and the team seems knowledgeable and caring.
It's user friendly, easy to use design, even for those not so deep into technical users. It's great for ETL automations and running any type of redundant and repetitive tasks that can be automated through OpCon. At the end of the day - it does the job.
The support from the team is phenomenal. If we have any issues with the platform, we usually have a fix by EoD and if not, we have something scheduled to review with a tech.
The product is limited in how it can interact with GUI which leads us to using other products/services hand in hand with this one.
The very outdated user-interface, and the fact that the error messages can be quite vague and difficult to understand. This makes troubleshooting a philosophy class rather than a technical challenge.
OpCon cannot log into purely web-based file interfaces without a direct connection with FTP/SFTP. If it doesn't have this, it can't just use a username/password to log into a website. Solution Manager exists and looks promising as a cloud replacement for the OpCon desktop environment but was launched without all the features of the desktop client and is only now catching up. Finally, errors are not always clear when a job fails; we had one job fail because a popup was occurring during file transfer and we needed to add a quiet flag; I would never have discovered this without help from support.