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  1. Home
  2. /
  3. OpenText Process Automation
Logo of OpenText Process Automation

OpenText Process Automation

byOpenText
in
3.6
Market Presence: Business Process Management Platforms, Business Process Automation Tools

Overview

Product Information on OpenText Process Automation

Updated 29th February 2024

What is OpenText Process Automation?

OpenText AppWorks is a low-code development platform for building easy-to-deploy process automation and dynamic case management applications. AppWorks helps re-engineer business processes around customer, employee and partner needs to deliver seamless digital experiences, adapt to changing market expectations, improve efficiency and manage risk.

OpenText Process Automation Pricing

OpenText Process Automation Product Images

Task Automation
Task Automation
Interactive Report View
Interactive Report View

Overall experience with OpenText Process Automation

Director of IT
Gov't/PS/ED <5,000 Employees, Government
FAVORABLE

“Appworks is a powerfull platform which needs specialized partners to build solutions.”

4.0
Nov 18, 2024
appworks is an easy to use powerfull platform to digalize business processes with case management
Director of IT Services
Gov't/PS/ED <5,000 Employees, Government
CRITICAL

“Complex Setup Process Presents Challenges Despite Expandable System Features”

3.0
Nov 17, 2025
It's primarily ok but it is very hard to use and setup the system

About Company

Company Description

Updated 13th January 2026

OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.

Company Details

Updated 13th January 2026
Company type
Public
Year Founded
1991
Head office location
Waterloo, Canada
Number of employees
10001+
Annual Revenue
3B-10B USD
Website
http://www.opentext.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: OpenText Process Automation
Performance of OpenText Process Automation Across Market Features

OpenText Process Automation Likes & Dislikes

Like

the fast time to market

Like

Its dynamic ability or me to expand on it as needed.

Like

BPM, SOA and Entity Modelling

Dislike

appworks is relatively slow in development environments when solutions grow and numbers of organisations go up

Dislike

That fact that upgrades and migration is not documented very well

Dislike

1. cloud edition - deplyment need to be made simple 2. need to support Saas based application development

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Peer Discussions

OpenText Process Automation Reviews and Ratings

Showing data for 9 ratings and reviews for Business Process Management Platforms market. View all 23 ratings and reviews across markets for a complete picture.

3.6

(9 Ratings)

Rating Distribution

5 Star
33%
4 Star
33%
3 Star
22%
2 Star
0%
1 Star
11%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

3.6

Integration & Deployment

3.9

Service & Support

3.4

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
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Reviewer's Region
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  • Director of IT Services
    Gov't/PS/Ed
    Government
    Review Source

    Complex Setup Process Presents Challenges Despite Expandable System Features

    3.0
    Nov 17, 2025
    It's primarily ok but it is very hard to use and setup the system
  • IT Manager
    <50M USD
    IT Services
    Review Source

    Adoption in Government Context Faces Obstacles Despite Positive Product Feedback

    3.0
    Nov 17, 2025
    The problem has been with the administrative part. It has been to get to work in the government environment
  • Director of IT
    Gov't/PS/Ed
    Government
    Review Source

    Appworks is a powerfull platform which needs specialized partners to build solutions.

    4.0
    Nov 18, 2024
    appworks is an easy to use powerfull platform to digalize business processes with case management
  • Director of Sales
    <50M USD
    IT Services
    Review Source

    Solid Product Earns User Approval

    4.0
    Nov 18, 2024
    professional, solid product, loads of opportunities with our customers
  • CTO
    <50M USD
    IT Services
    Review Source

    AppWorks- Accelerated App Development

    5.0
    Feb 28, 2024
    Opentext has dedicated focus on BPM and Low Code Non Code plaform - Appworks and extend the platform on their ECM ecosystem.
Showing Result 1-5 of 11

Recommended Gartner Insights

  • Market Guide for Business Process Management Platforms

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