Overview
Product Information on Sage CRM
What is Sage CRM?
Sage CRM Pricing
Overall experience with Sage CRM
“Customization Time Required Significant Effort, but Improved Integration and Workflow”
“Product Interface Appears Outdated With Challenging Setup And Limited Support”
About Company
Company Description
Sage is tailored to the unique needs of Small and Medium-sized Businesses (SMBs), providing them with essential information, insights, and user-friendly tools. Concentrating on key operational domains such as Payroll, Human Resources, and Finance, Sage offers software solutions designed to enhance business efficiency. By forming strategic partnerships, Sage delivers confidence and actionable insights to SMBs, assisting them in streamlining their operations. The company's commitment is to empower SMBs through collaborative relationships and advanced technologies, ensuring smooth business activities and enabling success.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Sage CRM
Reviewer Insights for: Sage CRM
Deciding Factors: Sage CRM Vs. Market Average
Performance of Sage CRM Across Market Features
Sage CRM Likes & Dislikes
It is highly customizable so it allows us to make it work with our other systems. The lead generation works well. The customer service was quick to respond and helpful when needed.
The product is customizable, but you need proper training to be able to utilise these features, which we were not provided
It simply works - we have so many systems running concurrently and the Sage team helped us get setup in a few weeks, and implement/launch the integrations. Anytime we've run into problems or issues, they've been quick to resolve any problems.
The user interface was not friendly and took some of our users longer than expected to get onboarded. It was a steep learning curve. The base software was plug n play but many things needed to be customized. After the customization was done, it worked well but the time for the customization took longer.
The interface is outdated, the setup took a very long time, and the support was not great. Also we were unable to make changes out selves always had to get support Due to this we never seems to get it working as it was intended
It's cumbersome - due to the intricacies of our systems, in order for us to stay compliant, we need a ton of different documentation. Sage's integrations are tedious to set up and can often times find things breaking as updates are made on other platforms. I think this is just the nature of the business and Sage is still able to handle this in a sustainable way.
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Sage CRM Reviews and Ratings
- Business Development Associate50M-1B USDServices (non-Government)Review Source
Customization Time Required Significant Effort, but Improved Integration and Workflow
This has been an excellent investment. With the number of employees we have, this has helped so much with the workflow of sales opportunities. One thing is that our employees are from the older generation so the learning curve for them was steep. - Sales Manager<50M USDManufacturingReview Source
Integration With CRM and Inventory Systems Simplified but Setup Remains Tedious
Sage has been a useful tool to help integrate our inventory system and main CRM hubspot, and help manage integrations to help our systems run together smoothly - It Associate<50M USDIT ServicesReview Source
Team Management Features Appreciated Despite Usability Issues for Some Users, but overall its a very good platform.
As a end user of the platform, if allows me to have a good visualization of the workflows : the states of aproovals and the transition of the leads. As far as i know the cost compared to other vendors its better.Also there is a possibility from making proposales from the same platform. - Cyber Security Assistant50M-1B USDIT ServicesReview Source
Reliable Performance Faces Challenges With Upgrades and Modern Cloud Features
Overall, the product is table and reliable, especially on the infrastructure and administration side. Setup and configuration are solid, but the user interface and modernization could be improved. With proper maintenance, it performs well in enterprise environments. - Manager, Customer Service And Support<50M USDManufacturingReview Source
Product Interface Appears Outdated With Challenging Setup And Limited Support
I did not enjoy using this product. The support was poor, and the layout and interface were very outdated. I would not recommend anyone to use this