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  1. Home
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  3. SAP SuccessFactors Services
Logo of SAP SuccessFactors Services

SAP SuccessFactors Services

bySAP
in SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
5.0

Overview

Service Information on SAP SuccessFactors Services

Updated 14th October 2025

What is SAP SuccessFactors Services?

SAP SuccessFactors HCM is a truly global, AI-enabled set of cloud HR solutions that improves the way you manage, engage, and develop your workforce. Trusted by more than 10,000 organizations, SAP SuccessFactors HCM offers comprehensive capabilities for core HR and payroll, talent management, HR service delivery, and analytics and planning. In addition, SAP SuccessFactors HCM serves as the source of people data in SAP Business Suite, enabling organizations to operate HR, finance, procurement, and more from a single cloud platform.

SAP SuccessFactors Services Pricing

SAP SuccessFactors Services uses a subscription-based pricing model, where fees are typically determined by the number of users and selected modules or components. The service pricing can vary based on the scope of human capital management solutions chosen and may include additional costs for implementation, support, and customization.

Overall experience with SAP SuccessFactors Services

MANAGER
250M - 500M USD, Healthcare and Biotech
FAVORABLE

“An In-Depth Look at SAP Success Factor's Service and Support”

5.0
Jan 10, 2025
SAP Success Factor service and support team is well experienced and trained. They provide services with a positive attitude and their approach is customer centric. Their service team is quick and responsive to any issue raised. Their support is proactive and resolves any problem in all organisations if acknowledged in other sites also.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 13th August 2025

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

Company Details

Updated 13th August 2025
Company type
Public
Year Founded
1972
Head office location
Walldorf, Germany
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.sap.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

SAP SuccessFactors Services Reviews and Ratings

5.0

(2 Ratings)

Rating Distribution

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Planning & Transition

5.0

Delivery & Execution

5.0

Service Capabilities

5.0

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  • MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    An In-Depth Look at SAP Success Factor's Service and Support

    5.0
    Jan 10, 2025
    SAP Success Factor service and support team is well experienced and trained. They provide services with a positive attitude and their approach is customer centric. Their service team is quick and responsive to any issue raised. Their support is proactive and resolves any problem in all organisations if acknowledged in other sites also.
  • HRIT Director
    10B+ USD
    Consumer Goods
    Review Source

    Implementation was well planned and strong post implementation support

    5.0
    Jun 2, 2018
    Implementation was well planned and successful. Overall experience is positive and well perceived by the business.
Showing Result 1-2 of 2

Recommended Gartner Insights

  • Market Guide for SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
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Reviewer Insights for: SAP SuccessFactors Services
Performance of SAP SuccessFactors Services Across Market Features

SAP SuccessFactors Services Likes & Dislikes

Like

Likes: 1) Service and support staff are well trained and have expertise on the problem. 2) They provide offline as well as online support for any problem. 3) They resolve issues quickly which saves our time.

Like

Our account executive is thoughtful and understand our business and need. He advocates for us and builds trust in our user community.

Dislike

Dislike: 1) Cost of services is very high and unaffordable for smaller organisations. 2) They should provide regional support staff to tune regional issues. 3) Initially it takes time for support and service new organisations.

Dislike

The services are expensive.