Overview
Product Information on Skan Process Intelligence Platform
What is Skan Process Intelligence Platform?
Skan Process Intelligence Platform Pricing
Overall experience with Skan Process Intelligence Platform
“Skan Execution Excellence Hindered by Executive Handling and Communication Challenges”
“The Double-Edged Sword of Skan: Secure but limited”
About Company
Company Description
Founded in 2018, Skan is a US-based multinational software corporation that helps organizations accelerate automation and digital transformation initiatives aligned with business outcomes by measuring, analyzing and improving KPIs. Skan combines the best of both process mining and task mining with an AI-powered observation platform that requires zero integrations and creates a detailed, holistic, end-to-end view of processes continuously, at scale. The company has more than 100 employees with customers from industries like banking, financial services, insurance, healthcare, manufacturing, utilities and energy sectors across North America, Europe and Asia Pacific.
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User Sentiment About Skan Process Intelligence Platform
Reviewer Insights for: Skan Process Intelligence Platform
Deciding Factors: Skan Process Intelligence Platform Vs. Market Average
Performance of Skan Process Intelligence Platform Across Market Features
Skan Process Intelligence Platform Likes & Dislikes
The value of Skan relies on the people who is implementing the product: - Professionalism: The Project Manager consistently demonstrate high standards and reliability - Expert Knowledge: Deep understanding of processes and technology ensuring timely, accurate and complete implementation
It is very secure and has a privacy first approach. Didn't face any concerns with it in terms of safety. It is very easy to use and provides valuable insights while avoiding any bias that could occur from human intervention.
- easy to implement - process view across systems and applications - partnership and hands on approach in terms of service and business relation - concerns by workers council and employees could be addressed effectively due to the robust concept for data protection and privacy
While Skan technically is a great product, my concern lies on how it is position and managed. Management and executives often promise capability beyond the Out of Box, primarily to avoid upsetting the customer. This reluctancy to push back creates a culture of servitude rather than partnership, leading to misaligned expectations and unnecessary pressure on delivery teams. Such an approach undermines trust and sets the stage for disappointment, rather than fostering transparency and sustainable success. Despite the size of the customer, Skan executives should set clear boundaries and prevent abusive managers from taking advantage of both the Skan team and the customer's team which results in undermining long-term success.
Limited options for customization as well as integration. Has scalability issues with complex workflow systems. While it has lots of insights, the functionalities are not that high.
- Process analysis still requires a lot of manual work by analysts, more automatic features in analysis support desirable - Automatic process mapping in aggregated levels/activities worked not perfectly for us, therefore we decided to remap it manually
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Peer Discussions
Skan Process Intelligence Platform Reviews and Ratings
- VP, Operations10B+ USDBankingReview Source
Skan Execution Excellence Hindered by Executive Handling and Communication Challenges
Skan is a great product, it delivers insights based on factual, data-driven analysis rather than empirical observations. Its ability to identify processes, uncover gaps, and highlight opportunities ensures organizations make inform decision grounded in reality. - Operations Associate10B+ USDInsurance (except health)Review Source
Unlocking process insights with Skan that others couldn't provide
SkanAI has been instrumental to transforming our approach to process analysis and operations improvement. Other tools failed in our organization because our complex application architecture and missing event logs. Due to the easy to implement and lean approach of Skan we were able to incorporate their tool as well as run observations in a much shorter timeframe than expected. With Skan it is possible to have a holistic process view across boundaries of systems and applications. We value the great, partnership and hands on business relation with Skan. With Skan we can address our goals of improving our systems in terms of performance, identify best practices among employees as well as to simplify our processes in general. - VP, Product10B+ USDBankingReview Source
Team Delivers Professional Support Amid Ongoing Product and Organizational Growth Changes
Each person that I’ve had the pleasure of interacting with has been truly professional. This team provides knowledge, guidance and support when needed and asked - Manager10B+ USDFinance (non-banking)Review Source
From Guessing To Knowing
As an organization, we had our sales processes analyzed with SKAN for the first time, and the insights we gained were partly already known to us, but some were very surprising. These insights have given us a much better understanding of our processes. This enables us to draw the right conclusions to improve the processes in our agencies. The colleagues from SKAN were always helpful, very flexible, and supported us in a highly pragmatic way. Therefore, full marksthank you for that! FROM GUESSING to KNOWING - Director of Operations1B-10B USDSoftwareReview Source
Skan Platform Enhanced Decision-Making with Credible Insights for Operations and Business Stakeholders
Our experience with Skan has been very positive. The platform gave us fact-based, end-to-end view of how the work is performed which significantly improved our ability to identify bottlenecks, quantify inefficiencies and prioritize automation and optimization opportunities. The Skan team we worked with were also responsive and partnering.