Overview
Service Information on Verizon Global WAN Services
What is Verizon Global WAN Services?
Verizon Global WAN Services Pricing
Overall experience with Verizon Global WAN Services
“Support Response Times and Billing Clarity Highlighted as Areas for Improvement”
“Billing Complications and Unstable Connections Impact Satisfaction With Verizon Global WAN”
About Company
Company Description
The company focuses on creating a unique network that stretches across the globe, operating both in the foreground and the background. This organization prides itself on anticipating needs and leading initiatives, with the understanding that valuable insights and learning often result from attentive listening. The company is dedicated to effecting positive change and propelling the world forward, offering an engaging career opportunity for those who are determined and driven by a meaningful purpose.
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User Sentiment About Verizon Global WAN Services
Reviewer Insights for: Verizon Global WAN Services
Performance of Verizon Global WAN Services Across Market Features
Verizon Global WAN Services Likes & Dislikes
Global coverage and network reliability is one of the most important things we experienced. Latency is consistent, and we have seen fewer outages compared to our previous provider. Customer portal is easy to navigate through which facilitate the monitoring process and usage and open support tickets. it also has the flexibility and ability to scale bandwidth up or down, which has been very helpful and fruitful when supporting new remote sites.
What we liked about the Managed SD-WAN: The centralized management (for what we could control) was good and easy to use. When we did not have circuit issues (mostly dedicated circuits), it worked wonderfully. The secondary FIOS broadband lines were excellent, no issues (or minimal). The planning and deployment of the solution was quick and easy.
The signal strength in urban areas are solid and reliable. Setting up a service or expanding a service is easy and quick. When able to speak with a representative, the support is top notch.
The support response times can take longer than expected during peak incidents. Resolutions can be late sometimes. The cost and billing reports can benefit from more clarity and easier to reconcile. Portal issues and portal reporting it also could benefit from more detailed performance analyses.
What we disliked the most: The cost, we feel like the circuits were still expensive in some locations though cheaper than the private MPLS connections. We had a bunch of issues with our dedicated circuits that seemed to be repetitive and unstable. Customer service...oh my. Our account team turning into what would be described as a group of strangers. The billing issues we experienced, never seemed to go away.
There are a few 'dead' spots in rural areas that we rarely work at. The support AI is limited, clunky, and overall poor; getting to a live representative can be tiresome and frustrating. The following is just a nitpick, but when cancelling a service Verizon really tries to talk you out of it, and sometimes a service just needs to be ended, no questions asked.
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Verizon Global WAN Services Reviews and Ratings
- ENGINEER1B-10B USDEnergy and UtilitiesReview Source
Support Response Times and Billing Clarity Highlighted as Areas for Improvement
We use Verizon's Global Wan Services to connect multiple offices across North America and Europe. Overall, the solution has been reliable, and it has supported our shift towards hybrid work style and cloud adaption scheme. The transition process was very smooth, so that we had to coordinate closely with Verizon project team to meet our internal projects timelines. - VP, IT SECURITY50M-1B USDBankingReview Source
Billing Complications and Unstable Connections Impact Satisfaction With Verizon Global WAN
Our overall experience with Verizon Global WAN Services managing our SD-WAN was very mixed. Their service did not seem that reliable or accurate to match their coverage claims. The account team started out great but eventually turned into a team of people we did not know or communicate with that much from what was originally totally the opposite. Managing the network with their engineers was OK, better than expected due to the other issues we were having. Eventually we had had enough and moved to a different provider. - Network Engineer<50M USDServices (non-Government)Review Source
Urban Signal Strength Remains Consistent Despite Occasional Coverage Gaps
Verizon provides a solid WAN service and experience; with few exceptions, the signal strength is reliable and constant. There are a few dead zones in our area, but this doesn't affect day to day use. - IT SERVICES ASSOCIATE50M-1B USDIT ServicesReview Source
Verizon Global WAN Services Offer Scalability and Advanced Security for Organizations
Verizon Global WAN Services is doing exceptionally well in today’s Internet-centric world. It is a comprehensive suite of networking solutions enables businesses and organizations worldwide due to scalability, flexibility, global reach and to advance security. - PRODUCT MANAGER<50M USDServices (non-Government)Review Source
Security Remains Strong Despite Inconsistent Deployment Experiences With WAN Services
Verizon's Global WAN Services is a strategic asset for high-performance networking. Success with it has been dependant on the deployment logistics, which can be a bit hit or miss. Long term scalability and security is still viable.