Overview
Product Information on Zendesk Sell
What is Zendesk Sell?
Zendesk Sell Pricing
Overall experience with Zendesk Sell
“A user-friendly and efficient CRM that balances simplicity with strong sales capabilities”
“Easy-To-Use CRM Platform Offers Helpful Tool Integrations and Sales Features”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Zendesk Sell
Deciding Factors: Zendesk Sell Vs. Market Average
Performance of Zendesk Sell Across Market Features
Zendesk Sell Likes & Dislikes
- User-friendly interface : the UI is clean and easy to navigate, which helps sales reps adopt the tool quickly with minimal training - Strong pipeline and deal management : the visual pipeline, deal tracking, and forecasting fetures provide excellent visibility into sales performance. - Automation and productivity features : task automation, activity tracking, and email integration save time and keep reps focused on selling
The integration ecosystem is great as it allows us to connect with some of our daily tools such as Gmail, Slack and Office 365.
It feels very intuitive.
- Limited advanced customization : compared to more complex CRMs, customization options for fields, workflows, and reports can feel restrictive - Reporting depth : while standard reports are useful, advanced analytics and custom reporting could be more flexible. - Pricing at scale : as teams grow and need advanced features, the cost can increase quickly compared to some alternatives
Sometimes support from their customer service team is slow.
It needs more filter flexibility, like rather than stacking tags, it should be does it have this but NOT that
Top Zendesk Sell Alternatives
Peer Discussions
Zendesk Sell Reviews and Ratings
- Director Of Customer Service And Support50M-1B USDIT ServicesReview Source
A user-friendly and efficient CRM that balances simplicity with strong sales capabilities
Overall, our experience with Zendesk Sell has been very positive. The platform is intuitive, reliable, and well suited for sales teams that want to work efficiently without dealing with unnecessary complexity. It has helped improve pipeline visibility, sales activity tracking, and collaboration across the team. While there are a few limitations, the strengths clearly outweigh the drawbacks, making it a solid CRM choice for growing sales organizations. - Client Partner Director1B-10B USDMediaReview Source
Easy-To-Use CRM Platform Offers Helpful Tool Integrations and Sales Features
1. Good sales focused CRM capabilities. 2. Intuitive and user friendly interface. 3. Great for real-time collaboration and mobile usage. - Marketing Manager<50M USDRetailReview Source
Good for very forecast heavy potential prospecting. A little less in-tune for high turn over transactional B2B
There are some crucial limitations in our business which is primarily B2B but when things can be done within limitations (i.e. deals names) it works as promised - Product Specialist - SDR50M-1B USDIT ServicesReview Source
Intuitive Interface and Ease of Use Stand Out in Daily Operations
As an SDR for an IT company, I have been using Zendesk Sell for a year now. In my role, I mainly use Zendesk Sell to follow-up incoming leads, track all communication with clients and qualify/disqualify them. Moreover, I have visibility of their progress in the sales pipeline, where the platform allows me to track every action and keeps me posted of my daily tasks as it is easy to integrate with my email provider. The platform is very intuitive and easy to use, I just needed one week or two to feel confident using it. While the overall experience is good, it lacks more professional tools like automation and insights. - Vice President For Communications And MaGov't/PS/EdEducationReview Source
Automated Features Enhance Productivity in Zendesk Sell Despite Limited Reporting Tools
My overall experience with Zendesk sell is good its interface is very much clean and simple which makes me comfortable while using it and i can use it on my mobile which keeps me productive on the go also i can setup it without seeking any help from my IT team but the overall cost is much higher than other.