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Overall experience with NinjaOne
“An Overall Excellent Platform with Few (but Noticeable) Stumbles”
“NinjaOne Backup Offers Simple Setup but Falls Short in Large-Scale Management”
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Company Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
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NinjaOne Likes & Dislikes
Reliability - reaches our endpoints and accurately reports when actions weren't taken because of a lack of connectivity. Automation - allows us to schedule actions or have actions automatically taken based on conditions that the platform monitors for. Responsiveness - when we do have a problem, support is quick to respond and provide an answer, even if the answer is not what we were hoping to hear, it's clear they know the product and are getting you in touch with internal teams who know it as well, not script-readers who can't even understand your issue. When you get an answer, it's clear, precise, and accurately describes how the product works, even if you wish it worked differently. Short development lifecycle - issues our team has brought up in tickets have shown up as bug fixes or new features in subsequent releases, sometimes just a few weeks after pointing them out, as opposed to years later as with other vendors.
Dashboard single-pane-of-glass visibility. Ease of deployment for smaller implementations. Image restorations are straightforward.
The best thing about Ninja One is how simple and centralised it makes IT management. Everything from monitoring devices to deploying updates can be handled from one dashboard, which saves a lot of time and reduces complexity. The remote access feature is extremely reliable and fast, which is a huge advantage when supporting users without physically being there. I also appreciate the automation capabilities. Tasks like patch management and alerts run smoothly without constant manual intervention. Overall, the combination of ease of use, speed and automation is what stands out the most for me.
Sometimes it seems as if new features are prioritized over quality of life improvements that could save us vast amounts of time every day we use the product. Lack of granularity in technician permissions can lead to unwanted overprovisioning in order to allow technicians to work effectively. Ticketing system could use a few improvements to the ticket routing workflow that other, more-developed ticketing systems have, such as per-team ticket queues that tickets can be routed to without assigning the tickets to specific individuals.
Staggering backup times is cumbersome. Not great visibility into different backup schedules and configurations. Support is lacking, and the documentation isn't great.
While Ninja one is a solid platform, one thing that stands out as a drawback is the initial setup and configuration. It can feel a bit overwhelming for new users because there are so many features and options to navigate. A more guided on-boarding process or built-in tutorials would make it easier to get started quickly. Apart from this everything is perfect.
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NinjaOne Reviews and Ratings
- IT Associate<50M USDManufacturingReview Source
An Overall Excellent Platform with Few (but Noticeable) Stumbles
NinjaOne provides good insights into our endpoints and servers, and provides a reliable way to take actions on all the endpoints in the environment. It's been good for installing and removing software, configuring settings when devices start, and running scripts in the background on a schedule or on demand. On occasion, we'll find features that seem obvious that should be implemented, however, that aren't there. Not only do these problems feel annoying because the product is typically well-polished, but they are even more aggravating because they aren't niche cases, but obvious misses. One recent example was a severe lack of granularity in role-based access within the platform. I created a role that was allowed access to Device Administration, and to View, Update, and Delete unmanaged devices. However, not only was that insufficient permission to edit device roles and custom fields, but no role other than System Administrator is capable of doing so. This means that in order to give a user the ability to make these changes within my organization, they must have 100% full administrative control over my entire RMM platform and all endpoints within it. This is so misaligned with the principle of least privilege as to be baffling how it got out of QA. I have to stress that it will be exceedingly rare that you run into such a problem with NinjaOne. But in the event that you do, it will be utterly insurmountable with no viable, secure workaround other than to fling the doors wide open. - IT Manager<50M USDIT ServicesReview Source
NinjaOne: A Reliable, All-in-One IT Management Solution that Simplifies Remote Support and Boosts Efficiency.
Using Ninja One has been a smooth and efficient experience overall. The platform feels well-designed and intuitive, which makes day-to-day tasks easier to manage. I really appreciate how centralised everything is. It saves a lot of time compared to juggling multiple tools. Performance has been reliable, and I haven't faced major downtime or glitches, which is a big plus. That said, like any tool, there's a learning curve at the start, but once you get familiar with the interface, it becomes second nature. Overall, I'd say Ninja One delivers on its promise of simplifying IT management and remote support. - IT Manager50M-1B USDMiscellaneousReview Source
NinjaOne Offers Simple Device Management But Falls Short In Custom App Installations
From the start, NinjaOne was there to help us. We were looking for a platform to manage our devices and integrate a small ticket system. For a company of our size, not that big, but also not a 2-person-job either, this is pretty difficult. But not with NinjaOne. They accepted our size and requirements and didn't treat us any different. They toured us through the platform and helped us configure it. Even now, after we have been using it for a while, they call every now and then to ask if they can help. We are very happy with what the platform can do and delivers to us, and how open they are for any feedback provided. - Director of IT Services<50M USDInsurance (except health)Review Source
Reliable, Efficient, and Supportive: Why NinjaOne Works for Our Office
As a systems administrator managing a small office network, I've found NinjaOne to be an indispensable tool in streamlining endpoint updates and maintaining security. With limited time to dedicate to endpoint management, NinjaOne's robust automation capabilities have significantly lightened the load. The platform allows me to address many issues directly from the RMM dashboard, often resolving problems before they escalate—all without needing to jump between tools or devices. The onboarding experience was thorough and welcoming. Every interaction I've had with NinjaOne's support team has been prompt, knowledgeable, and effective—demonstrating a deep understanding of both the product and the challenges IT professionals face. NinjaOne has allowed me to maintain high performance standards across our network, even with part-time availability for endpoint tasks. It's a solution that truly understands the needs of lean IT teams and delivers perfectly. - Chief Information Security OfficerGov't/PS/EdEducationReview Source
Powerful RMM Platform in an Easy to Manage Package
To sum it up, NinjaOne is probably the best RMM I have used in the last 15 years. I have worked with almost every major RMM, but have not experienced one that had such a good crossover between depth and ease of use. It allows us to create very complex automations while also being easy enough that completely new staff can be trained up within a day.