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Overall experience with 101VOICE
“Efficient Large-Scale Phone System Replacement Achieved with Responsive Support Team”
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Company Description
101VOICE provides cloud-based communication solutions, focusing on Unified Communications as a Service (UCaaS). Since 2009, 101VOICE has developed and delivered a platform tailored to the needs of modern enterprises, with a particular focus on serving educational institutions, state and local governments, and healthcare organizations. Our services integrate with Cisco Call Manager, help with Migration from Mitel, enabling seamless connectivity and enhanced productivity. A key component of our offering is the Voice Border Element (VBE), which enhances network reliability and security through features such as LTE failover and intelligent traffic routing. This ensures continuous connectivity and optimal performance, even in challenging conditions. 101VOICE prioritizes reliability, with a commitment to high uptime & robust security measures. Compliance with industry standards ensures that our solutions meet the necessary security requirements supported by our dedicated US-based team.
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From the support folks, to their project managers, to the system engineers, to the owner of the company, their customer service has been impeccable. They are extremely responsive, and willing to help with any issue or configuration requested.
I truly appreciate their technical support, they really respond quickly and not only fix the issue but show how I can resolve it myself in the future.
The fact that it will never drop a call even during a loss of power is amazing and comforting to our school community.
If there were one thing I'd change, the admin interface is not quite as discoverable as I'd like. However, they conducted multiple training sessions, and whenever we can't figure out how to do something we just drop them an email and they do it for us
I truly think the specific phones (IP1020 & IP682GV) we have are not the best quality as far as volume levels and ring tones, but still a good value.
I wish that the digital clocks had an option to have an analog face which is helpful in elementary classrooms where they are trying to teach clock reading.
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101VOICE Reviews and Ratings
- Director of ITGov't/PS/EdEducationReview Source
Efficient Large-Scale Phone System Replacement Achieved with Responsive Support Team
We were forced to completely replace our legacy phone system for all 18 schools and sites with little notice. When the bids came in for our RFP, 101Voice provided one of the most impressive feature sets at the lowest cost of any of the vendors. They were able to gear up for our transition very quickly and they were incredibly responsive throughout the process. When we had to switch gears and ask them to come out and swap 3 full sites in two days with no notice, they stepped up and completed the request without a hitch. This was one of the smoothest large-system replacments that I've been a part of in 30 years in the field. - IT MANAGERGov't/PS/EdEducationReview Source
Telephony Service Earns Praise for Support Despite Concerns Over Device Quality
101 voice is a great telephony company with an overall rating of 5 stars. - SuperintendentGov't/PS/EdEducationReview Source
Great company, great product and well worth the value.
The pre-planning process was a great session to ensure that we knew everything and had no questions. The installation itself went very smoothly and was completed after hours which helped immensely. - Chief Technology OfficerGov't/PS/EdEducationReview Source
Phone System Offers Required Features and Simplicity in Daily Operations
101Voice was very accommodating and easy to work with. They met all of our requirements during the implementation and continue to support our day-to-day needs. Their support team is very quick and responsive. - IT ASSOCIATEGov't/PS/EdEducationReview Source
Pre-Configured Device Simplifies Installation Based on User Observations
Quick answers from support. Pre-configured device made the install quick.