BeyondTrust focuses on Privileged Access Management (PAM), providing services and products to organizations globally. They help businesses secure and manage their privileges both within traditional and hybrid environments, including the cloud. BeyondTrust's integrated solutions offer an advanced PAM solution, designed to minimize the attack surface. The Universal Privilege Management methodology from BeyondTrust aims to secure privileges across access, passwords and endpoints. This provides organizations with the necessary control and visibility to foster operational performance, gain compliance, and mitigate risks.
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One of the standout strengths is the session monitoring and recording capability. It Allows administrators to track privileged sessions in real time and review recordings later if needed, which is very useful for auditing and security reviews. Another strong feature is the controlled vendor access. Instead of giving direct network access, vendors can connect through the platform with proper authentication and limited permissions, which greatly improves overall security. The centralized management is also very helpful. Administrators can manage users, permissions, and access policies from a single interface, making it easier to enforce security policies and maintain visibility across different systems.
The capabilities of BeyondTrust. Once we get it setup to the level we want, it will help secure our endpoints even better.
The customer support provided was very good with multiple meetings taken place to assist on setting up and maintaining. Is very modifiable to fit into company needs and support seemed very agreeable for taking suggestions on what we wanted to see added to the product going forward.
One issue we noticed is that the system can require a fair amount of ongoing administration. Managing users, access approvals and session policies needs regular attention to ensure everything stays aligned with security requirements. the user interface could also be more intuitive. Some settings and configuration options are not very easy to locate, which can slow down administrators when managing users or troubleshooting issues. Another challenge is the licensing cost. For organizations with many users or external vendors requiring access, The pricing can be increase quickly compared to some other competitors
Training is limited. They don't happen enough. A lot are scheduled more for people in India than the US. Hard to learn. Getting support isn't as easy as other services or vendors provide.
Was complex to set up and took many working hours to get into a place we were happy with, in addition does take continued maintenance hours to keep in proper order as users require access. This does translate into being complex to make additions with a required teaching session to bring in more administrators for the tool. We have also found the dashboards/interfaces we work with lacking in additional functionality to allow us to really use the tool to full ability.