Overview
Product Information on Blueshift Customer Engagement Platform
What is Blueshift Customer Engagement Platform?
Blueshift Customer Engagement Platform Pricing
Overall experience with Blueshift Customer Engagement Platform
“Consistent Customer Support Praised, Occasional Data Loading Issues Noted by Users”
“Capable but costly, requires extensive IT expertise”
About Company
Company Description
Blueshift helps brands automate and personalize engagement across every marketing channel. The Blueshift Intelligent Customer Engagement platform uses patented AI technology to unify, inform, and activate the fullness of customer data across all channels and applications. With a customer data platform and a cross-channel marketing hub all in one place, Blueshift gives brands all the tools they need to seamlessly deliver 1:1 experiences in real time across the entire customer journey.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Blueshift Customer Engagement Platform
Deciding Factors: Blueshift Customer Engagement Platform Vs. Market Average
Performance of Blueshift Customer Engagement Platform Across Market Features
Blueshift Customer Engagement Platform Likes & Dislikes
I'm a fan of the way the platform presents the data, the learning curve wasn't very high and it offers methods for all types of learners and users despite of experience.
Automation of marketing workflows Seamless integration with various data sources Machine Learning capabilities for customer segmentation and insight generationRs
- Ease of use - Innovative AI tools - Ability to build complicated customer journeys and segments deftly and quickly - Easily track a users journey through all of their touchpoints with us
Sometimes I will find data just not load, and it would take several refreshes. Sometimes errors will be thrown when everything else is working.
Resource Intensive Steep learning curve Inconsistent customer support services
- Loading segments can sometimes take longer than expect
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Peer Discussions
Blueshift Customer Engagement Platform Reviews and Ratings
- Communications Associate<50M USDHealthcare and BiotechReview Source
Consistent Customer Support Praised, Occasional Data Loading Issues Noted by Users
The support and customer support are very good, one of the best in terms of platforms I've used. The outreach and success team works extremely well. - MARKETING ASSOCIATE50M-1B USDBankingReview Source
Blueshift: A Fantastic ESP with Robust Customer Journey Building Capabilities
As an email marketer, learning how to use Blueshift was a quick and fairly easy process. I've really enjoyed building campaigns and segments within the platform. It's super robust and allows for a ton of customization as well as ways to speed up the build of large/ complicated journeys. Support has been great as well. I can't think of any issues specific to Blueshift that we've had - they've been great. - Email Marketing Manager50M-1B USDBankingReview Source
Product Praised for Intuitive Design While Advanced Features Draw Mixed Reactions
It has lots of capabilities, is intuitive, and works reliably - CRM CAMPAIGN SPECIALIST50M-1B USDBankingReview Source
User-Friendly Design at Blueshift
Great customer service, direct access to people that work at Blueshift, quick response time via email, the ability to request new features. Debbie is extremely helpful and you can tell she genuinely cares about our team's success. - Marketing & Product Development Manager1B-10B USDManufacturingReview Source
Highly effective in customer lifecycle management and engagement across platforms
It is a really robust tool with great ability to integrate with any platform and the customer support team is always responsive, making the entire experience even better.