Overview
Product Information on BMC Remedy Service Management Suite (Legacy)
What is BMC Remedy Service Management Suite (Legacy)?
BMC Remedy Service Management Suite (Legacy) Pricing
Overall experience with BMC Remedy Service Management Suite (Legacy)
“Great product for raising, maintaining and handling incidents and change request”
“Complex, Powerful, Large scale IT Service Management tool”
About Company
Company Description
BMC Helix focuses on providing an AI-powered platform designed to support enterprise IT service and operations management. The company addresses the challenge of automating and streamlining IT processes by deploying AI agents that assist in anticipating operational needs and delivering automated solutions. This approach aims to enhance productivity within IT teams by optimizing workflows and supporting efficient ServiceOps management without manual intervention.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: BMC Remedy Service Management Suite (Legacy)
Deciding Factors: BMC Remedy Service Management Suite (Legacy) Vs. Market Average
Performance of BMC Remedy Service Management Suite (Legacy) Across Market Features
BMC Remedy Service Management Suite (Legacy) Likes & Dislikes
Smooth, Flexible, Can track incidents easily
Incident, Change, Problem and Configuration Management works quite well Maintaining configuration items, configuring SLAs are quite easy. Operates on Software as a Service (SaaS) delivery model with 3rd party cloud provider.
easily to understand , support on multiple browser and it is best on IT services ,in all areas like account management, incident , change etc
Design needs improvement, No recovery option for unsaved incident, sometimes slow
Knowledge management capabilities are poor Third party integrations are not officially allowed, which becomes trickier to do. Requires full fledged support team for maintaining, version upgrades etc.
frequently data issues are faced, on serch . few times we will need to disconnect and reconnect the app
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Peer Discussions
BMC Remedy Service Management Suite (Legacy) Reviews and Ratings
- Management Trainee50M-1B USDInsurance (except health)Review Source
Great product for raising, maintaining and handling incidents and change request
I have used BMC remedy for two years at my previous job. Raising, maintaining and handling incidents on remedy is so smooth. However, I would give 3/5 for the designing. - Senior Analyst10B+ USDManufacturingReview Source
IT services with Remedy
good ticketing tool, easy user interface, best ITIL alighed for organization needs, support for all type of industry on IT services - Business Analyst1B-10B USDEnergy and UtilitiesReview Source
Complex, Powerful, Large scale IT Service Management tool
It is quite meticulous tool which is quite good process wise for incident management, change management and configuration management to be used for a large scale organization with numerous horizontal and vertical team structure. But, at the same time, the tool's UI feels legacy, despite of having flawless wireframe setup behind the screen but it becomes complex to work on. We have used this in our firm for our IT services but we always felt it could have been more interactive, lack integration capabilities, reporting capabilities. - Management Trainee50M-1B USDRetailReview Source
Efficient way to solve queries and approve requests
It's a nice application for requesting services and helps you streamline the process to a huge extent. It still needs improvement with respect to number of options available. - Application Analyst1B-10B USDHealthcare and BiotechReview Source
Nice Ticketing tool for Service industries
BMC remedy is user friendly ticketing tool for service industries. This tool is aligned with ITIL standards. Supported in multiple platforms. User interface is easier and understandable.