Overview
Product Information on boost.ai
What is boost.ai?
boost.ai Pricing
Overall experience with boost.ai
“Strong for high-volume support, but needs steady tuning”
“Boost used in public sector to advise citizens”
About Company
Company Description
Boost.ai is a company focused on the utilization of advanced artificial intelligence (AI) to improve customer interactions. The main problem it addresses is the need for businesses to efficiently and effectively handle large-scale customer conversations. To tackle this issue, Boost.ai has developed a proprietary self-learning AI platform facilitating high levels of automation in customer interactions across different industries. Founded in 2016, it's main office is in Sandnes, Norway, and it maintains a global presence with offices in several major cities.
Company Details
Do You Manage Peer Insights at boost.ai?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About boost.ai
Reviewer Insights for: boost.ai
Deciding Factors: boost.ai Vs. Market Average
Performance of boost.ai Across Market Features
boost.ai Likes & Dislikes
Good intent management and analytics, plus dependable agent handoff controls.
The visual dialog flow feature is extremely useful - not sure we could design conversations without it. The IF / ELSE functionality is powerful and relatively easy to use. The fact that we can re-use answers in several dialogs, and simply edit them in one place makes us very, very happy. The conversation filter that allows us to search for (and download) conversations. The search is so flexible, and the download so complete, that very penetrating analyses are possible. The function that allows us to classify conversation quality and tag them is very useful for continual improvement. The service has been extremely reliable, and has tackled the surges and peak demand periods with no degradation. The out-of-the-box chat window has a few pimples (question mark as a menu icon?) but the supplier has taken care to follow WCAG requirements. A very important quality point for us. Also the fact that we can customize colors and icon is enough to make it fit into our website design. Being able to use the pre-programmed chat window lets us focus on content and understanding. Very good feature!
The product is very secure compared to other solutions on the market. Boost AI is very powerful, returning results very quickly. The scalability is also exceptional
Training and maintenance take real time, and complex flows can get messy without strict standards.
I am not completely satisfied with the degree of understanding of the user input we are able to achieve with this tool, in our domain....and this is very important to us. I find most of the reports and feedback to be old-fashioned and complex. Boost produces a huge amount of data, but it is demanding to learn to interpret the data enough to figure out what we need to do. I would like to see more ML-assisted suggestions for improvement - more of the actionable reports such as that now offered by the newest version of the language processing tool. In my opinion, the Entities feature is poorly thought out, confusingly presented and difficult to use. The user documentation is well-written and coverage is imporving all the time. However it is organised blog fashion and there is no table of contents. You have to know what Boost cals something in order to find it.
The product is expensive compared to other options on the market. Designed more for customer service automation instead of AI conversation.
Top boost.ai Alternatives
Peer Discussions
boost.ai Reviews and Ratings
- Engineering Manager50M-1B USDSoftwareReview Source
Strong for high-volume support, but needs steady tuning
We used boost.ai for customer support automation where we needed predictable answers, good handoff to live agents, and clear reporting. It helped reduce repeat tickets once we got the top intents trained and the content cleaned up. The best results came when we treated it like an ongoing program, not a one-time launch. - Manager, Customer Service And Support<50M USDManufacturingReview Source
Boost.ai Delivers Strong Security and Speed But Comes With Higher Cost
Boost.ai is a great product. We have been using it for automated customer service responses, and so far it has far exceeded our expectations. One of the only drawbacks I have so far is the cost of this product. - Customer Care Manager50M-1B USDMiscellaneousReview Source
An Amazing Conversational AI Solution For Business
We have been using boost.ai to improve customer service and it has worked well thanks to its automation capabilities as well as AI features. It is a great conversational AI that brings a lot of efficiency in customer service and ensures great customer satisfaction. This solution also reduces the cost of customer support drastically while ensuring our customers have an amazing customer experience. - Associate<50M USDServices (non-Government)Review Source
Boost.ai Delivers Strong Performance with Improvements to Expanded Behavioral Health Features.
The Boost.ai platform has proven to be effective in supporting member self-service, particularly with benefit and question navigation. - Engineer50M-1B USDBankingReview Source
AI Chatbots Offer Natural Conversations But High Costs Remain a Concern
Boost builds AI chatbots to help us with smarter customer care