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  3. Capgemini IT Services for Communications Service Providers, Worldwide
Logo of Capgemini IT Services for Communications Service Providers, Worldwide

Capgemini IT Services for Communications Service Providers, Worldwide

byCapgemini
in IT Services for Communications Service Providers, Worldwide
4.3

Overview

Service Information on Capgemini IT Services for Communications Service Providers, Worldwide

Updated 13th October 2025

What is Capgemini IT Services for Communications Service Providers, Worldwide?

Capgemini IT Services for Communications Service Providers is a software suite designed to support telecommunications organizations in managing and optimizing operational processes, network infrastructures, and customer engagement. The software offers capabilities in digital transformation, automation, systems integration, and business support systems to streamline workflow and improve efficiency. It enables service providers to deploy new offerings, enhance network performance, address regulatory requirements, and improve quality of service delivery. By supporting functions such as billing, customer relationship management, and analytics, the software helps communications companies reduce operational complexity, accelerate time to market for new services, and maintain reliable connectivity for users.

Capgemini IT Services for Communications Service Providers, Worldwide Pricing

Capgemini IT Services for Communications Service Providers offers a pricing model that is typically structured based on customized solutions, duration of engagement, and the scope of managed services. Pricing for this service may vary depending on specific client requirements, service modules selected, and the scale of implementation, which is generally determined through direct consultation and tailored contracts.

Overall experience with Capgemini IT Services for Communications Service Providers, Worldwide

Head of Technology Operations
1B - 3B USD, Telecommunication
FAVORABLE

“Trusteable, flexible, and innovative provider with a good understanding of customer needs”

4.0
Apr 27, 2022
Very possitive experience understanding customer needs, proactivity in automation, continous improvement and flexibility to adapt to customer requirements. The process to select the vendor providing the service has been very tough with important budget contraints which implies to approach the service in an innovative way. Capgeminy has been able to understand our needs as a customer, and to bring a goood technical proposal which meets our technical requirements at the same time that they were reaching the target price. The proposal is including high automation capabilities. Capgemini has been the highly ranked vendor technically and commercially in this process. Capgemini was providing to us other smaller services in the IT Services area and its performance has been very good, so we trust them.
Scrum Master
30B + USD, Telecommunication
CRITICAL

“Skills and competence ”

3.0
Apr 22, 2022
When mobilizing the team there were often last minute changes to the team members which added unnecessary complexity to arranging account access and privilege's. Overall knowledge in the specific tooling is very high, although sometimes its difficult when information feels likes it has to be forced and not forthcoming.

About Company

Company Description

Updated 31st January 2024

Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.

Company Details

Updated 26th February 2025
Company type
Public
Head office location
Paris, France
Number of employees
10001+
Website
https://www.capgemini.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Capgemini IT Services for Communications Service Providers, Worldwide
Performance of Capgemini IT Services for Communications Service Providers, Worldwide Across Market Features

Capgemini IT Services for Communications Service Providers, Worldwide Likes & Dislikes

Like

It is a service. Flexibility to adapt to the customer needs, technical and commercial, and proactivity in terms to bring automation to the Service.

Like

Support with skills that are currently not available internally to our business, they bring a good level of knowledge and can quickly hit the ground running.

Like

CAP Gemini have built a good Cloud Data and Analytics Team and have invested a lot in last few years in enabling partners in their Transformation journey

Dislike

Nothing to remark.

Dislike

Often at times its hard to communicate instantly, due to remote working and external email address instant messaging tools cant be utilized and team members quite often don't use their supplied email address to access the customer supplied messaging tools.

Dislike

Cost Management can be better

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Peer Discussions

Capgemini IT Services for Communications Service Providers, Worldwide Reviews and Ratings

4.3

(60 Ratings)

Rating Distribution

5 Star
38%
4 Star
57%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Planning & Transition

4.6

Delivery & Execution

4.6

Service Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Head of Technology Operations
    1B-10B USD
    Telecommunication
    Review Source

    Trusteable, flexible, and innovative provider with a good understanding of customer needs

    4.0
    Apr 27, 2022
    Very possitive experience understanding customer needs, proactivity in automation, continous improvement and flexibility to adapt to customer requirements. The process to select the vendor providing the service has been very tough with important budget contraints which implies to approach the service in an innovative way. Capgeminy has been able to understand our needs as a customer, and to bring a goood technical proposal which meets our technical requirements at the same time that they were reaching the target price. The proposal is including high automation capabilities. Capgemini has been the highly ranked vendor technically and commercially in this process. Capgemini was providing to us other smaller services in the IT Services area and its performance has been very good, so we trust them.
  • Director Data Architecture And Engineering
    10B+ USD
    Telecommunication
    Review Source

    A good strategic partner in the Data and Analytics especially during Transformation

    4.0
    May 4, 2022
    Overall experience working with CAPG for several years have been good. They do take partnership with their clients seriously by aligning their own investments with the partner's overall strategies and roadmaps helping bring changes quickly and with effectiveness
  • Digital Product Owner
    1B-10B USD
    Telecommunication
    Review Source

    Exceptional and an amazing service provider

    5.0
    Apr 28, 2022
    CG has a strong community with great experts that continuous grow and improve. The team is able to fulfill client's needs above and beyond and provide great feedbacks and recommendations to guide product owners and managers to achieve their goals better.
  • Scrum Master
    10B+ USD
    Telecommunication
    Review Source

    Skills and competence

    3.0
    Apr 22, 2022
    When mobilizing the team there were often last minute changes to the team members which added unnecessary complexity to arranging account access and privilege's. Overall knowledge in the specific tooling is very high, although sometimes its difficult when information feels likes it has to be forced and not forthcoming.
  • Sr Manager
    10B+ USD
    Telecommunication
    Review Source

    Strategic and Dependable IT Partner

    4.0
    Apr 27, 2022
    Capgemini understands client needs and provides service in a timely manner in most engagements
...
Showing Result 1-5 of 62

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