Overview
Service Information on Check Point Infinity Global Services
What is Check Point Infinity Global Services?
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Overall experience with Check Point Infinity Global Services
“Strong MDR solution, hampered only by the minimal mobile support options. ”
About Company
Company Description
Check Point Software Technologies Ltd. is a company that offers cyber security solutions to governmental and business entities around the world. The company's solutions are designed to safeguard against a variety of cyber threats including malware and ransomware. With Check Point's multilevel security architecture, dubbed 'Infinity Total Protection with Gen V advanced threat prevention', cloud, network, and mobile devices of businesses are protected. Additionally, Check Point provides a comprehensive and easy-to-manage control security management system.
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Check Point Infinity Global Services Likes & Dislikes
Advanced detection and continual hunts are a major plus. However, where they really shine is the recommendations given for network changes, where they see them. On top of that, they have a direct connection to their separate global incident response team, who can address more severe issues. It makes it easy to use, and allows me to get some sleep at night, knowing they've got us protected.
1. The Incident response team is highly skilled and available around the clock, they handle issues with real urgency. 2. Integration with our existing check point ecosystem was seamless, everything works under one unified dashboard. 3. Their reporting and post-incident analysis are very detailed and help in improving our internal security controls. and lastly, 4. The overall support quality is top-notch, they understand enterprise-level concerns.
I would like to highlight the following aspects: Accessibility and centralization: The cloud solution allows access from any location, enabling the management of multiple services and clients on a single platform with unified authentication, whule simultaneously ensuring complete segregation of environments without interference. Comprehensive documentation: The platform provides robust and well-structured technical documentation, helping with implementation and troubleshooting. Active community: There is a highly engaged technical community, particularly Checkmates, and regular technical webinars, which provide effective solutions and suppot in resolving operational challenges. Responsive Technical Support: Support boats exceptional response times, with cases frequently resolved the same day or within a few hours. I have experience that tickets related to colleagues access were resolved in less than two hours, always requiring security validation with users before any action.
Firstly, I dislike the fact that some of the recommendations will be made, regarding a discovered incident, but it's never escalated to the level that my C-suite like to hear about. Not a big issue, and something a bit specific to US, but it adds a little bit of annoyance. Secondly, the occasional, semi-random, call-back to previously opened cases, that we have not gotten a specific answer on. Since the MDR team operates in a 'Follow the sun' staffing, it's not unheard of for us to get emails, in the middle of the night, that look like MDR alerts.. but it's just the MDR engineer reaching out, to see if we've gotten any more information about a previous alert. Thirdly, and probably the worst thing about the ENTIRE product... their MDR portal doesn't support mobile devices. Trying to log in from a phone, or a tablet, results in a completely blank screen, when you're trying to read MDR tickets. This is the largest complaint I have. If they're not going to offer an easy to use ticketing system, they need to work on a mobile app that WILL allow the customers to interact, without having to stop everything they're doing, and find a PC.
1. The initial setup and documentation could have been a bit more simplified for faster understanding. 2. Sometimes communication between regional and global support takes a little longer than expected. 3. The cost is slightly on the higher side compared to some other options, but considering the quality of service, it's acceptable.
I have identified the following areas for improvement: Integration complexity: Some third-party integrations can be challenging, mainly the older or legacy systems. Endpoint protection performance: Although the devices meet the specified minimum requirements, the EOP impacts the user productivity on older or low-spec computers after installing the EOP agent. Limitations on support access: Requiring authentication to open tickets creates a paradoxical situation when the issue is related to difficulties accessing the platform, limiting the ability to request assistance at the most critical moments.
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Check Point Infinity Global Services Reviews and Ratings
- IT Associate<50M USDServices (non-Government)Review Source
Strong MDR solution, hampered only by the minimal mobile support options.
Checkpoint's MDR services have been what I would classify as a 'Gold Standard' for MDR services. From the initial contact, all the way until current implementations, it's made our lives so much easier. We'd originally been with another MDR vendor, and when that vendor decided to double our pricing, upon renewal, we started what should have been a tedious process to select and onboard a new MDR/EDR vendor, all while still dealing with the previous vendor, until our contract was up. The team went out of their way to explain how things worked, both the same and different, and precisely laid out how hunts and escalations work. We've now had the experience of working with them on a day to day basis with standard detections, as well as advanced recommendations for our network, as well as having worked with them during a crisis, and we've never felt like we were ignored or treated in any way, other than a valued partner. - UX Designer50M-1B USDIT ServicesReview Source
Reliable incident response partner with strong technical expertise
We have been using Check Point Infinity Global Services for quite some time now, and overall the experience has been really positive. The onboarding process was smooth, and their support team is very responsive and professional. What I personally liked is how proactive they are during any incident - they don't just react but also help us strengthen our security posture for the future. The pricing discussions were straightforward, and the technical handover was handled neatly. only thing I'd say is that some initial configuration took time because of internal dependencies, but once it was all set, the service has been rock solid. - SYSTEM & NETWORK ENGINEER50M-1B USDIT ServicesReview Source
Third-Party Integration Complexity Remains A Challenge For Legacy System Environments
As a service provider, Checkpoint Infinity Services significantly simplifies my work. It is an end-to-end security solution and its cloud architecture allows me to access anywhere and manage multiple customer tenants and its servcies through a single authentication process while mantaining complete isolation between environments, ensuring complete security and zero interference. The ability to manage multiple services on a unified platform and access significantly increases operational efficiency. - NETWORK ENGINEER<50M USDInsurance (except health)Review Source
A True Security Partner Delivering High-Value Services and Expertise
We have had a great experience with CheckPoint Infinity Global Services. The Check Point team truly partnered with us as a customer, working alongside our organization to support all aspects of implementation and ongoing services. They are collaborative, responsive, and focus on helping us be successful rather than simply delivering a one-time engagement. - AUDIT ASSOCIATE<50M USDBankingReview Source
Robust, scalable, and expert-led cybersecurity services tailored to enterprise needs.
Check Point Infinity Global Services is a customizable cybersecurity solution. It can be deployed quickly and its administration and maintenance are simplified. The software is agile and ensures strong protection across cloud, network and endpoint environments. It is ideal for organizations that want scalable operations.