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Docusign CLM

byDocusign
in
4.5
Market Presence: Contract Life Cycle Management, Document Management

Overview

Product Information on Docusign CLM

Updated 13th October 2025

What is Docusign CLM?

Docusign CLM is a software designed to manage the entire contract lifecycle for businesses, enabling organizations to automate and streamline contract processes. The software provides tools for creating, editing, negotiating, and approving contracts electronically, with features that support version control, workflow automation, document generation, and collaboration across teams. Docusign CLM facilitates compliance through configurable approval routes and audit trails, and integrates with other business systems to support seamless data exchange. By centralizing contract data, the software addresses challenges related to manual tracking, risk management, and process inefficiencies, helping organizations maintain greater visibility and control over their agreements.

Docusign CLM Pricing

Docusign CLM software uses a subscription-based pricing model with tiered plans that vary depending on features, number of users, and contract volumes. Pricing can differ based on specific business requirements and deployment size, and quotes are typically provided by direct consultation. The software may also charge additional fees for advanced modules and integrations.

Overall experience with Docusign CLM

SOFTWARE ENGINEER
250M - 500M USD, Software
FAVORABLE

“Reliable Integration and Secure Document Transfer Highlighted With Compliance Strengths”

4.0
Nov 25, 2025
My experience so far has been very positive. The platform is truly reliable for compliance purposes. In fact, I received my offer letter from my current company and signed all our HR policies through it, so I know the audit trail is solid for internal compliance. From my automation testing side, the best part is seeing how simple and reliable the integration is. In the legal application I test regularly, we transfer sensitive documents to clients and external contractors frequently, and docusign handles that external transfer securely every single time. It's the industry standard so it makes testing our application smoother because the integration works seamlessly every single time.
DATA ANALYST
<50M USD, Healthcare and Biotech
CRITICAL

“Centralised Contract Management Streamlines Workflows But Presents Integration Challenges”

3.0
Jun 19, 2025
It helps manage contracts easily by automating steps like writing, reviewing, and signing all in one place.

About Company

Company Description

Updated 10th July 2024

Docusign is a trusted platform that focuses on streamlining and automating agreement processes for organizations. Its main business is to facilitate efficiency and convenience in the way contracts and documents are handled, thus solving issues with manual or paper-based methods. Its key offerings include eSignature, a tool allowing electronic signing from virtually any location and any device, and regardless of the time.

Company Details

Updated 10th July 2024
Company type
Public
Year Founded
2003
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Website
http://www.docusign.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Docusign CLM
Reviewer Insights for: Docusign CLM
Deciding Factors: Docusign CLM Vs. Market Average
Performance of Docusign CLM Across Market Features

Docusign CLM Likes & Dislikes

Like

It is one of the industry standards for e-signatures, which translates directly to reliability and Ease of Integration. For me, the biggest benefit is knowing that the platform is very trustworthy and easy to integrate into our Legal application. We transfer sensitive legal information in documents to external clients and DocuSign handles it securely every single time. It's that proven reliability that makes my job easier because I don't have to worry about testing the signature part of the application, I know it just works.

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Like

It streamlines the workflows and centralises the contract management

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Like

The product overall is very user-friendly and we are often finding new ways to convert internal documents into simple, fillable documents that streamline our processes. The time we previously spent on a variety of tasks has been significantly reduced as it's not only simple to set up documents, but the workflow of email distribution and automatic reminders makes for a seamless process. We also appreciate that the product is HIPAA compliant since the majority of our workflows utilize Protected Health Information.

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Dislike

I don't have any issues with the actual signing part because that is super easy. My main dislike is about the cost and complexity when you start scaling up or trying to use the full CLM features. The pricing model can be confusing and it gets expensive quickly as you send more and more envelopes. The initial set also requires a lot of consulting work which is a major factor why I didn't give it a 5 star.

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Dislike

It has a learning curve and initially the integration can be complex, sometimes it loads up very slowly as well.

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Dislike

The company removed the discounts for non-profit organizations so that has been disappointing. Since we are paying for a lower priced plan that charges per user, we don't have as many features that would allow for more customization. There are times when it's a little clunky to make changes to documents after they have already been set up. We would also like to see more integration with other products.

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Peer Discussions

Docusign CLM Reviews and Ratings

4.5

(311 Ratings)

Rating Distribution

5 Star
57%
4 Star
37%
3 Star
5%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.5

Last 12 Months
Filter Reviews
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Reviewer Type
Reviewer's Company Size
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  • SOFTWARE ENGINEER
    50M-1B USD
    Software
    Review Source

    Reliable Integration and Secure Document Transfer Highlighted With Compliance Strengths

    4.0
    Nov 25, 2025
    My experience so far has been very positive. The platform is truly reliable for compliance purposes. In fact, I received my offer letter from my current company and signed all our HR policies through it, so I know the audit trail is solid for internal compliance. From my automation testing side, the best part is seeing how simple and reliable the integration is. In the legal application I test regularly, we transfer sensitive documents to clients and external contractors frequently, and docusign handles that external transfer securely every single time. It's the industry standard so it makes testing our application smoother because the integration works seamlessly every single time.
  • COO
    <50M USD
    Healthcare and Biotech
    Review Source

    Workflow Status Tracking and HIPAA Compliance Noted as Key Features of Docusign

    4.0
    Nov 30, 2025
    We have been able to streamline both internal and external processes with Docusign. We have many different users within different departments and it is helpful to track the status of the workflow while efficiently completing tasks.
  • Senior Manager
    Gov't/PS/Ed
    Education
    Review Source

    Integration and Workflow Features Praised Despite Time-Consuming Template Creation

    4.0
    Nov 5, 2025
    My department has used DocuSign for years to help facilitate our Faculty Onboarding process. I've found it to be very efficient and allows a seamless workflow between departments.
  • FOUNDER
    <50M USD
    Transportation
    Review Source

    Docusign - Neat tool with easy workflow integrations

    4.0
    Nov 13, 2025
    We use Docusign for all employee records (onboarding of new employees, policy adherence) and the product is seamless. we started off with their free version and moved to a paid subscription. We recently started using it for vendor agreements too.
  • MANAGER, PROJECT MANAGEMENT
    1B-10B USD
    Construction
    Review Source

    Docusign - Secure & Eficient digital signature

    5.0
    Nov 5, 2025
    Positive, simple to manage electronic signatures & document workflow, helping to improve efficiency of project delivery. Implementation is easy & the user interface is intuitive for the user. It is easy to procure the license & plus there are many categories that help to finalise what level of license you require as per use. Customer support has been responsive when I have doubt on package & they helped me, so great on customer service.
...
Showing Result 1-5 of 318

Recommended Gartner Research

  • Critical Capabilities for Contract Life Cycle Management
  • Magic Quadrant for Contract Life Cycle Management

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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