Overview
Product Information on Enterprise Process Center
What is Enterprise Process Center?
Enterprise Process Center Pricing
Overall experience with Enterprise Process Center
“Lack of Dedicated Guidance Slows EPC Setup and Custom Reporting Processes”
About Company
Company Description
Interfacing helps organizations streamline processes, execute digital transformation strategies, ensure regulatory compliance, and support continuous improvement through innovative solutions, including generative AI capabilities. The company offers a platform that includes tools for Business Process Management (BPM), Quality Management Systems (QMS), Governance, Risk, and Compliance (GRC), Document Management Systems (DMS), Low-Code (LC) development, Business Continuity Management (BCM), and Enterprise Architecture (EA). Interfacing specializes in serving highly regulated industries and complies with global standards, including ISO 27001 certification, GDPR compliance, CFR Part 11 compliance, and Computer System Validation. With offices worldwide, Interfacing supports clients in achieving operational and compliance goals.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Enterprise Process Center
Performance of Enterprise Process Center Across Market Features
Enterprise Process Center Likes & Dislikes
All is integrated, easy to update and make changes. The support desk has been fantastic and super responsive.
Read Full ReviewIt's very easy to find and update information whenever needed. It keeps everything documented and very easy to track.
Read Full Review1. the ability to completely modernize our legacy applications 2. exceptional support and training 3. user friendly interface for process mapping, application development and application support as an admin user
Read Full Review
We did not and still do not know all that the product is capable of - we're sure we could do more and we could use it better. Reporting was very difficult to customise and we had to rely heavily on Interfacing staff to assist us - with an additional contract/fee to do so. Not having a dedicated person to reach out to for help when getting stuck with the implementation. The difficulty of setting it up and implementing it is underestimated.
Read Full Review1. steep initial learning curve but that is not uncommon for a product like this 2. cost 3. platform upgrades causing issues on the back end that were not found during user acceptance testing
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Peer Discussions
Enterprise Process Center Reviews and Ratings
- Finance Manager50M-1B USDMiscellaneousReview Source
Lack of Dedicated Guidance Slows EPC Setup and Custom Reporting Processes
EPC is an excellent product, however, as new users we are unaware of all the features that it has / how it could be used more effectively. What we have implemented is through our perseverance in tailoring the product to our needs - with the help of SME's from Interfacing. It would've been helpful and perhaps faster to have had a dedicated person to guide us through the implementation more closely and to provide tips on how to set it up for our business needs. The reporting in EPC would need to be improved to allow for easier extraction of data. COGNOS was helpful with this, however here too some dedicated guidance and help upfront would've made it a lot easier to set up the reports. - DATA AND ANALYTICS MANAGER10B+ USDBankingReview Source
Structured Documentation and Governance With Slow Performance on Large Files
My overall experience has been good. It helps me in organizing the process in a very structured format. This gives me good visibility for documentation and governance. It's also reliable and keeps everything organized, so overall my experience is great. - Manager, Technology Partner1B-10B USDTravel and HospitalityReview Source
Outstanding Vendor with Exceptional Products and Support
Our overall experience with Interfacing has been great. Their products have been instrumental in transitioning numerous legacy applications and processes from outdated and stagnant environments to their modern, fully supported DBP and EPC platforms. This has significantly improved our operational efficiency and system reliability. Interfacing not only offers an excellent product but also has a great support team. They provide comprehensive training and support for both our administrative and front end users, ensuring everyone is well equipped to use their products effectively. - Business Process Mapping Engineer1B-10B USDBankingReview Source
Great Platform with Opportunities to Improve EPC Tool Customization
Support and communication has been outstanding. Our dedicated contract was highly valuable in learning best practices to federate the Interfacing EPC tool throughout the organization. - Principal Consultant<50M USDMiscellaneousReview Source
Interfacing Team Seizes AI Integration for Streamlined Enterprise Process Centre
The Interfacing team provides a fantastic product and service to their Customers. They are always open to development ideas and are very proactive in continuous product development to bring cutting edge ideas and technologies to their Customers.