Overview
Service Information on Expel Managed Detection and Response Services
What is Expel Managed Detection and Response Services?
Expel Managed Detection and Response Services Pricing
Overall experience with Expel Managed Detection and Response Services
“Platform Enhances Incident Handling With Swift Detection And Clear Actionable Alerts”
“Expel Effectively Covers Second Shift and Weekends Security Operations”
About Company
Company Description
Expel helps companies of all shapes and sizes minimize business risk. Our technology and people work together to make sense of security signals—with your business in mind—to detect, understand, and fix issues fast. Powered by our security operations platform, Expel offers managed detection and response (MDR), remediation, phishing, vulnerability prioritization, and threat hunting. Expel Managed Detection and Response delivers 24/7 decision support. We integrate with the tech you already have—across attack surfaces—to maximize your existing tech investments. Our platform automates analysis for your vendor alerts to filter out false positives. We’ll enrich the alerts that matter with context so we can resolve them with an average alert-to-fix of 22 minutes for critical alerts.
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Expel Managed Detection and Response Services Likes & Dislikes
Speed of detection, triage, and response. Very friendly, knowledgeable, and always available staff Clear and actionable alerts
Expel works with us on our specific needs, making sure that they can consume data from all of our tools. When we have customization requests for tools, data flows, detections, or processes, they address them directly. We have had multiple meetings with their Engineers to work through specific needs/issues. They respond quickly and with their full attention.
Easy onboarding and how much time savings they have provided my team.
The depth of the initial triage is heavily dependent on SOAR. Heavy reliance on Customer Context - Expel tends to expect clients to provide additional details prior to moving forward with an investigation. I can only provide 2. Well, I guess the 3rd one would be - our Expel representative has never visited us on the West Coast. He seems to like our East Coast team better... :)
I don't think that dislike is appropriate for this review. There is nothing that I dislike about Expel's service. My only nit is that they push us to use their workbench, when we have our own Enterprise tools for tracking and investigating IR Cases. That being said, their workbench is great, and would be ideal if we did not already have our own tools. We use their workbench to enrich our own tools with their investigative data.
Lack of complete vendors with API connection. Some are only available via SIEM forcing to still require a SIEM Our first TAM was not great, it took a lot of months and complaints to get a new TAM Some services should be included and not a new SKU. We were sold with the impression that Abnormal API was going to be added. Sales team never made it clear that it was going to be under a new SKU we would have to pay more for Licensing is not as clear as it could be. Some stuff is be endpoint, some by identity. I think licensing could be streamlined
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Expel Managed Detection and Response Services Reviews and Ratings
- Director, IT Security and Risk Management1B-10B USDServices (non-Government)Review Source
Expel Effectively Covers Second Shift and Weekends Security Operations
Expel does an excellent job covering our SOC when our Analysts are not working, which is the 2nd shift and weekends. They take our customization and feature requests seriously, and respond within a timely manner. Importantly, their answer is not always "yes". Sometimes they so "no" and that is OK. They know what they are capable of, and give reasonable pushback when our requests are outside of what they can offer. - IT Security & Risk Management Associate1B-10B USDReal EstateReview Source
Platform Enhances Incident Handling With Swift Detection And Clear Actionable Alerts
My overall experience has been excellent. The platform is intuitive and integrates seamlessly with our existing security stack. Expel's response times and alerts containing clear, actionable alerts have significantly contributed to the speed and ease of our incident handling and triage. - Manager, Cyber Security1B-10B USDManufacturingReview Source
Easy Onboarding and Time Savings Highlighted Amid Vendor API Limitations
Onboarding was easy, the easiest by far of any MDR. Information on alerts is easy to find. They have reduced the amount of work my team needs to do. - IT SECURITY ANALYST50M-1B USDTravel and HospitalityReview Source
Comprehensive Monitoring and Responsive Support Highlighted as Key Expel Features
Expel has been amazing to work with, easy to implement, and maintain. Our team can sleep better at night knowing we have them monitoring our environment 24/7. - Director of IT<50M USDMiscellaneousReview Source
Overall, an MDR solution that works best in our organization.
Overall, the experience has been great. I like the fast response when there is an incident. The most recent time from initial detection to remediation was 28 minutes for an incident we experienced. I wish there was better training available for me and my team.