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Iterable

byIterable
in
4.5
Market Presence: Multichannel Marketing Hubs, Email Marketing

Overview

Product Information on Iterable

Updated 15th August 2022

What is Iterable?

Iterable is the customer activation platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey.

Iterable Pricing

Iterable Product Images

Natively multi-channel
Natively multi-channel
Sophisticated journeys
Sophisticated journeys
Real-time analytics
Real-time analytics

Overall experience with Iterable

Marketing Manager
<50M USD, Consumer Goods
FAVORABLE

“A brilliantly intuitive easy-to-use platform that is helping us to enhance our email marketing strategy”

4.0
Sep 30, 2025
I find the platform so simple to use and there are so many opportunities I'm yet to explore as we build our email marketing strategy. As a new user this year I've been hugely impressed by the Foundations course available to become Iterable certified- it's given me a huge boost in confidence in planning my campaigns and journeys. Planning, creating and reporting on our communications is easy, and the support structure in place means I have the option to use the extensive online support and training documentation, contact the support team or check in with my Account Manager should I need to. Regular webinars and the annual conference are a great way to keep up to date with all the latest trends and enhancements.
Marketing Manager
10B - 30B USD, Retail
CRITICAL

“Product Offers Easy Integration But Lacks Advanced AI and Reporting Features”

3.0
Dec 19, 2025
ease of use is very good and connection with other tools is awesome, but the AI capabilities are very basic and need more automation and measurement/reporting capabilities within the tool.

About Company

Company Description

Updated 11th April 2025

Iterable is an AI-powered customer communication platform built for moments-based marketing. The platform uses real-time behavioral data and automation to support personalized customer experiences. Iterable includes features for data activation, message orchestration, and personalization. Smart Ingest enables teams to connect cloud data warehouses without engineering support, and Iterable’s AI Suite offers tools for content optimization and predictive personalization. Iterable helps marketing teams build coordinated, data-driven communication strategies by delivering cross-channel experiences across email, SMS, mobile push notifications, in-app messaging, and web.

Company Details

Updated 11th April 2025
Company type
Private
Year Founded
2013
Head office location
San Francisco, United States
Number of employees
501 - 1000
Website
http://iterable.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Iterable
Reviewer Insights for: Iterable
Deciding Factors: Iterable Vs. Market Average
Performance of Iterable Across Market Features

Iterable Likes & Dislikes

Like

I love how intuitive the platform is - I needed to hit the ground running when I started as a new user to Iterable and it was easy to do that straight away, and then further build on my knowledge with the Iterable Foundations Course and supporting documentation. There are a number of ways to build emails, so if you're at an intermediate level or an HTML pro, you can easily build beautiful attention-grabbing designs. Testing your emails is really simple to set up and report on, which means you don't have to spend ages trawling through data, you can test and learn quickly and easily, to optimise your campaigns.

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Like

ease of use

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Like

The APIs which allow us to interact with the product without the need to use SDKs. It's stable and has great support.

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Dislike

When scheduling in different timezones it won't allow me to turn on STO, I have to remember to go back and do it. Heatmaps stopped working recently.

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Dislike

measurement and reporting capabilities

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Dislike

It could be a bit more open with more APIs to access different parts of the system. But that is a common problem in this industry.

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Peer Discussions

Iterable Reviews and Ratings

4.5

(284 Ratings)

Rating Distribution

5 Star
57%
4 Star
39%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.5

Service & Support

4.7

Product Capabilities

4.4

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Marketing Manager
    <50M USD
    Consumer Goods
    Review Source

    A brilliantly intuitive easy-to-use platform that is helping us to enhance our email marketing strategy

    4.0
    Sep 30, 2025
    I find the platform so simple to use and there are so many opportunities I'm yet to explore as we build our email marketing strategy. As a new user this year I've been hugely impressed by the Foundations course available to become Iterable certified- it's given me a huge boost in confidence in planning my campaigns and journeys. Planning, creating and reporting on our communications is easy, and the support structure in place means I have the option to use the extensive online support and training documentation, contact the support team or check in with my Account Manager should I need to. Regular webinars and the annual conference are a great way to keep up to date with all the latest trends and enhancements.
  • Manager
    10B+ USD
    Manufacturing
    Review Source

    Powerful cross-channel orchestration with open API and without the need for mandatory SDKs

    4.0
    Dec 29, 2025
    Iterable is a reliable partner and has a stable product. The main reason for us to use it is that Iterable has an open API in which we can integrate our systems without the need to use SDKs.
  • Group Product Manager
    10B+ USD
    Retail
    Review Source

    A reliable, collaborative partner supporting scalable growth

    5.0
    Dec 2, 2025
    Overall, Iterable has been an excellent partner for our company. We've been using the platform for nearly five years and have seen strong results in our digital communications throughout that time. We deeply appreciate the consistent support, collaboration, and ability to scale with us as our needs grow. The interface is intuitive, and we value the opportunity to share feedback on new features and enhancements. Thanks for the continued partnership!
  • Marketing Manager
    50M-1B USD
    Transportation
    Review Source

    Effective Support and Documentation Enhance Ease of Use for Iterable Platform

    4.0
    Dec 9, 2025
    The team at Iterable is very attentive and enthusiastic about their product and customers. We have felt very supported through all the changes we've made when looking for advice and tips/tricks. Iterable itself is user friendly and a very powerful tool when the data is hooked up correctly.
  • Product Manager
    10B+ USD
    Retail
    Review Source

    A fast, intuitive platform that makes daily marketing work easier

    5.0
    Dec 4, 2025
    Iterable has been a very usable and intuitive platform for our team. When we need to quickly investigate something, my first instinct is to check Iterable before turning to other tools because it's fast, easy to navigate, and provides reliable, high-value data. The interface makes it simple to find what we need, troubleshoot efficiently, and move quickly--especially during time-sensitive analyses.
...
Showing Result 1-5 of 284

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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