Name: LiveBank Platform
Rating: 4.5 (2 reviews)

Overview

Product Information on LiveBank Platform

Updated 12th December 2024

What is LiveBank Platform?

LiveBank Customer Engagement Platform, enabling customer interactions with financial institutions. It integrates AI tools with a human touch to deliver personalized services.LiveBank Platform empowers bank customers with immediate access to advisors across branches and contact centers, ensuring seamless customer experiences at every touchpoint, enabling: Smooth handoffs between channels (chat/video/audio) as part of a ready-made product that allows for various modeling of business processes. Enhanced client-advisor collaboration for increased digital engagement through collaborative interactions. Streamlined sales and customer service through Human-AI synergy that helps increase employees' efficiency. Unified view and comprehensive data on customer engagement across all channels. Extended Contact Center capabilities for managing customer interactions effectively.

Overall experience with LiveBank Platform

Expert - Product Management

1B - 3B USD, Banking

FAVORABLE

“Product's Ease-of-Use Boosts Consumer and Employee Satisfaction”

5.0

Jan 22, 2025

We have very good experience with this vendor, team constantly analyzes comments and make changes taking into account our suggestions, they are with constant contact with us. Whenever we need help we always get it very quickly.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Ailleron is a global technology company with over 20 years of experience providing IT solutions for the banking, finance, and insurance industries. The company focuses on helping organizations streamline operations, enhance customer engagement, and digitize business processes to address evolving market needs. Ailleron’s key offering, the LiveBank Customer Engagement Platform, supports organizations in delivering remote customer service and facilitating the sale of complex products in a fully digital environment. By leveraging innovative technologies, LiveBank enables efficient and customer-friendly interactions. Ailleron collaborates with clients globally, providing scalable solutions tailored to their business challenges.

Company Details

Company type

Public

Year Founded

2011

Head office location

Kraków, Poland

Number of employees

1001 - 5000

Annual Revenue

50M-250M USD

Website

https://ailleron.com

Do You Manage Peer Insights at Ailleron?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: LiveBank Platform

Performance of LiveBank Platform Across Market Features

LiveBank Platform Likes & Dislikes

What I like most about the product is that it is very easy to use for both our customers and employees.

Great support, flexibilitty, good products

It could have more options of personalization for example the ability to assign functions to roles that employees have. There is no function of modifying or deleting topics cause administration becomes more complicated without it when you have more topics and it change while using the product.

problems with mobile version,

Top LiveBank Platform Alternatives

Peer Discussions

LiveBank Platform Reviews and Ratings

Recommended Gartner Insights

Market Guide for Digital Banking Multichannel Solutions

This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

1B-10B USD

Banking

Review Source

Product's Ease-of-Use Boosts Consumer and Employee Satisfaction

Product owner

Ailleron's Swift Response to Customer Issues

4.0

Dec 16, 2024

Contact with Ailleron is very good, you can easily contact them when thare any problems. They are generally flexible, creative and helpful. Not everything works perfectly, but the most important thing is that they respond quickly to any reported issues.

LiveBank Platform

Overview

Product Information on LiveBank Platform

What is LiveBank Platform?

LiveBank Platform Pricing

LiveBank Platform Product Images

Overall experience with LiveBank Platform

“Product's Ease-of-Use Boosts Consumer and Employee Satisfaction”