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  1. Home
  2. /
  3. OpenText Process Automation
Logo of OpenText Process Automation

OpenText Process Automation

byOpenText
in
4.6
Market Presence: Business Process Management Platforms, Business Process Automation Tools

Overview

Product Information on OpenText Process Automation

Updated 29th February 2024

What is OpenText Process Automation?

OpenText AppWorks is a low-code development platform for building easy-to-deploy process automation and dynamic case management applications. AppWorks helps re-engineer business processes around customer, employee and partner needs to deliver seamless digital experiences, adapt to changing market expectations, improve efficiency and manage risk.

OpenText Process Automation Pricing

OpenText Process Automation Product Images

Task Automation
Task Automation
Interactive Report View
Interactive Report View

Overall experience with OpenText Process Automation

HEAD - BUSINESS EXCELLENCE
1B - 3B USD, Healthcare and Biotech
FAVORABLE

“Leading pharma company has automated 40% invoices auto posted using Opentext Appworks”

5.0
Jun 2, 2023
Opetext Appwork is being used at our company for Accounts Payable processing. one of the best workflow and invoice processing tool we have came across. fully customized as per localized need
Senior Manager, Operations
10B - 30B USD, Insurance (except health)
CRITICAL

“Implemented as core workflow system for operations and claims. Limited results.”

3.0
Jan 3, 2019
Very versatile system but have found the development time and effort exceeded expectations and it has not delivered on the low-code promise.

About Company

Company Description

Updated 13th January 2026

OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.

Company Details

Updated 13th January 2026
Company type
Public
Year Founded
1991
Head office location
Waterloo, Canada
Number of employees
10001+
Annual Revenue
3B-10B USD
Website
http://www.opentext.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: OpenText Process Automation
Performance of OpenText Process Automation Across Market Features

OpenText Process Automation Likes & Dislikes

Like

1. customization 2. ease of use 3. localizaiton as per countrty need

Like

It is a dynamic platform that can fit many use cases.

Like

Potential for automation capabilities, governance, analytics and interoperability.

Dislike

NA..may be mobile apps or mobility is not upto mark or rolled out

Dislike

The system has not delivered on the promise of low-code development and out-of-the-box functionality.

Dislike

Issues with deployment.

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Peer Discussions

OpenText Process Automation Reviews and Ratings

Showing data for 3 ratings and reviews for BPM-Platform-Based Case Management Frameworks market. View all 23 ratings and reviews across markets for a complete picture.

4.6

(3 Ratings)

Rating Distribution

5 Star
33%
4 Star
33%
3 Star
33%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

3.3

Service & Support

4.0

Product Capabilities

3.5

Filter Reviews
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  • HEAD - BUSINESS EXCELLENCE
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Leading pharma company has automated 40% invoices auto posted using Opentext Appworks

    5.0
    Jun 2, 2023
    Opetext Appwork is being used at our company for Accounts Payable processing. one of the best workflow and invoice processing tool we have came across. fully customized as per localized need
  • Product Platform Lead
    50M-1B USD
    Energy and Utilities
    Review Source

    Slow start, strong finish.

    4.0
    Oct 5, 2022
    Through some initial deployment issues, the services team provided excellent support to provide a path forward to meet short timelines.
  • Senior Manager, Operations
    10B+ USD
    Insurance (except health)
    Review Source

    Implemented as core workflow system for operations and claims. Limited results.

    3.0
    Jan 3, 2019
    Very versatile system but have found the development time and effort exceeded expectations and it has not delivered on the low-code promise.
Showing Result 1-3 of 3

Recommended Gartner Insights

  • Critical Capabilities for BPM-Platform-Based Case Management Frameworks
  • Magic Quadrant for BPM-Platform-Based Case Management Frameworks

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