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  1. Home
  2. /
  3. OpenTouch Business Edition
Logo of OpenTouch Business Edition

OpenTouch Business Edition

byAlcatel-Lucent Enterprise
in Unified Communications (Transitioning to Unified Communications as a Service)
5.0

Overview

Product Information on OpenTouch Business Edition

Updated 13th October 2025

What is OpenTouch Business Edition?

OpenTouch Business Edition is a software that delivers unified communications and collaboration capabilities for enterprises. It provides features such as voice calling, instant messaging, conferencing, and video communications designed to facilitate internal and external business interactions. The software enables users to manage communications across multiple devices and locations and integrates with existing telephony and IT systems. OpenTouch Business Edition addresses the business need for streamlined communication workflows, supporting increased organizational productivity and flexibility in daily operations.

OpenTouch Business Edition Pricing

OpenTouch Business Edition software uses a subscription-based pricing model, offering different plans based on the number of users and specific feature sets required by organizations. The software's pricing may vary depending on deployment options and selected add-on functionalities. Licensing is typically structured per user or per device, with additional fees for advanced modules and integrations.

Overall experience with OpenTouch Business Edition

Systems Architect
50M - 250M USD, Miscellaneous
FAVORABLE

“Implementation went according to plan and support has been awesome”

5.0
Sep 25, 2018
Everyone we have worked with has been knowledgeable. Support center has been very helpful. If I have one criticism it would be documentation or how to instruction.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 10th November 2023

Alcatel-Lucent Enterprise's (ALE) vision is to deliver the customized technology experiences our customers need. Our mission is to make everything connect by delivering digital age networking, communications and cloud solutions with services tailored for your business success. In the Cloud. On Premises. Hybrid. We provide industry-specific Digital Age Networking, Communications and Cloud solutions, applications, and services to businesses of all sizes across the globe. Offering the flexibility of Cloud, On Premises and Hybrid, means that our customers can choose solutions that are tailored to their needs, and their business goals. ALE is committed to developing technology solutions that work for our customers, connecting people, machine, things and processes, while creating a more sustainable future for all.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2014
Head office location
92707 Colombes, France
Number of employees
1001 - 5000
Website
https://www.al-enterprise.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: OpenTouch Business Edition
Performance of OpenTouch Business Edition Across Market Features

OpenTouch Business Edition Likes & Dislikes

Like

It is very feature rich. While we have not implemented all that we would like to it is nice knowing it is there when we are ready.

Like

Strong functionality, huge amount of Client Software for any type of device

Dislike

Documentation is a little week, or rather how to. I do read documentation, but how to short videos would be very helpful.

Dislike

licensing costs are rather high

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Peer Discussions

OpenTouch Business Edition Reviews and Ratings

5.0

(2 Ratings)

Rating Distribution

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Filter Reviews
Sort By:
Most helpful
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Star Rating
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Reviewer's Company Size
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  • Systems Architect
    50M-1B USD
    Miscellaneous
    Review Source

    Implementation went according to plan and support has been awesome

    5.0
    Sep 25, 2018
    Everyone we have worked with has been knowledgeable. Support center has been very helpful. If I have one criticism it would be documentation or how to instruction.
  • Infrastructure and Operations
    1B-10B USD
    Banking
    Review Source

    Opentouch offers everything a company needs for collaboration

    5.0
    Aug 8, 2018
    Easy to integrate when an Alcatel PBX is in use, strong functionality with a lot of usefull Features for collaboration.
Showing Result 1-2 of 2

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