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Salesforce Platform

bySalesforce
in
4.1

Overview

Product Information on Salesforce Platform

Updated 13th October 2025

What is Salesforce Platform?

Salesforce Platform is a software that enables the development, deployment, and management of cloud-based applications. It provides tools for building custom apps, automating business processes, integrating with external systems, and managing data securely. The software supports both low-code and pro-code development approaches, allowing users to create applications tailored to specific business needs. Built-in features include data modeling, workflow automation, reporting, and access control. Salesforce Platform addresses the need for organizations to streamline their operations, enhance productivity, and adapt to changing business requirements by offering a unified environment for application lifecycle management.

Salesforce Platform Pricing

Salesforce Platform software pricing structure is based on a subscription model with tiered plans that vary depending on user count, features, and add-ons. Plans are offered per user per month, and pricing differs according to required functionalities such as app development, data storage, automation tools, and system integration capabilities. Additional charges may apply for advanced options and enhanced support.

Overall experience with Salesforce Platform

Marketing Project Manager
500M - 1B USD, Services (non-Government)
FAVORABLE

“Create custom apps to optimize performance using Salesforce Platform.”

5.0
Jul 22, 2025
Salesforce Platform offers us an easy to use low-code development platform for creating custom applications to help us optimize our marketing operations. With Salesforce Platform, we have been able to create automation apps which have helped us to streamline the tedious marketing tasks. Salesforce Platform has excellent app monitoring features that allow us to track the performance of each app we have created, making it easy to ensure they are serving the purpose we built them to serve.
MANAGER OF DATA AND ANALYTICS
1B - 3B USD, Energy and Utilities
CRITICAL

“Powerful, but unlocking its full potential will require specialized development skills”

3.0
Jul 7, 2025
Providing our expertise with Salesforce Platform has been limited, focused on a specific business case, the platform clearly has a lot of potential, especially for those companies that have already invested in the Salesforce ecosystem, however it looks like unlocking its full potential still remains challenging.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Salesforce Platform
Reviewer Insights for: Salesforce Platform
Deciding Factors: Salesforce Platform Vs. Market Average
Performance of Salesforce Platform Across Market Features

Salesforce Platform Likes & Dislikes

Like

Salesforce Platform offers low-code development features like drag and drop which allows us to create our own marketing optimization apps without much programming skills needed. Salesforce Platform offers great flexibility, allowing us to create custom apps for the specific needs we are addressing. Salesforce Platform has efficient analytics and reporting tools which help us to monitor the conditions of our apps in order to ensure they are performing well.

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Like

The platform is powerful and highly customizable. As expected, it integrates great with Salesforce and most enterprise tools. It provides a wide range of capabilities such as automation, custom app development or analytics in a single unified environment which is quite useful.

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Like

Custom objects make it possible to model almost any business process directly on the platform. Permissions and sharing rules allow for very granular access control. Once designed properly, the platform supports large user bases, complex integrations, and long-term growth without needing constant rework

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Dislike

There has been no dislike towards Salesforce Platform. It has given us an efficient experience and all its features have been easy to use for us.

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Dislike

It is definitely not a no-code solution and may be it can be labelled as a low-code one, however it is not very accessible for teams without relevant Salesforce development skills which in the end gets you trapped with a specialist partner for this part as well. User interface could be better.

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Dislike

The platforms flexibility can lead to over-engineered solutions if theres no governance in place. Admin and developer work can overlap in confusing ways, making ownership unclear. Performance and maintainability can suffer if automation and data models arent carefully designed.

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Peer Discussions

Salesforce Platform Reviews and Ratings

4.1

(275 Ratings)

Rating Distribution

5 Star
46%
4 Star
45%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Delivery & Execution

4.7

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.5

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Marketing Project Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Create custom apps to optimize performance using Salesforce Platform.

    5.0
    Jul 22, 2025
    Salesforce Platform offers us an easy to use low-code development platform for creating custom applications to help us optimize our marketing operations. With Salesforce Platform, we have been able to create automation apps which have helped us to streamline the tedious marketing tasks. Salesforce Platform has excellent app monitoring features that allow us to track the performance of each app we have created, making it easy to ensure they are serving the purpose we built them to serve.
  • Sales Manager
    50M-1B USD
    Banking
    Review Source

    Granular Access in Salesforce Platform Countered by Complexity and Overlapping Roles

    4.0
    Jan 5, 2026
    Salesforce Platform has been powerful and reliable, especially for building custom workflows, automations, and data models at scale. It gives a lot of flexibility, but requires structure around it early.
  • Supply Chain Specialist
    1B-10B USD
    Manufacturing
    Review Source

    Salesforce Offers Customizable Solutions with Intuitive Design for Business Needs

    4.0
    Aug 6, 2025
    Salesforce is user friendly and highly customizable by an internal development team. We have been able to implement several custom solutions into the tool to best fit our needs as a business. Because of this, it feels like it is custom made for our organization.
  • REPORT ANALYST
    <50M USD
    Media
    Review Source

    Easy Report Creation Offset By Limitations In Selective Data Modifications

    4.0
    Aug 14, 2025
    It's a good tool to manage data and a great thing that I can connect it to google sheets using G-Connector, which is what I use in my reports. You can easily customize reports. But there are limitations that you have to do manual update on some cases in order to get data correctly.
  • MANAGER OF DATA AND ANALYTICS
    1B-10B USD
    Energy and Utilities
    Review Source

    Powerful, but unlocking its full potential will require specialized development skills

    3.0
    Jul 7, 2025
    Providing our expertise with Salesforce Platform has been limited, focused on a specific business case, the platform clearly has a lot of potential, especially for those companies that have already invested in the Salesforce ecosystem, however it looks like unlocking its full potential still remains challenging.
...
Showing Result 1-5 of 281

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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