Overview
Product Information on Salesforce Platform
What is Salesforce Platform?
Salesforce Platform Pricing
Overall experience with Salesforce Platform
“Granular Access in Salesforce Platform Countered by Complexity and Overlapping Roles”
“Powerful, but unlocking its full potential will require specialized development skills”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Salesforce Platform
Reviewer Insights for: Salesforce Platform
Deciding Factors: Salesforce Platform Vs. Market Average
Performance of Salesforce Platform Across Market Features
Salesforce Platform Likes & Dislikes
Custom objects make it possible to model almost any business process directly on the platform. Permissions and sharing rules allow for very granular access control. Once designed properly, the platform supports large user bases, complex integrations, and long-term growth without needing constant rework
The platform is powerful and highly customizable. As expected, it integrates great with Salesforce and most enterprise tools. It provides a wide range of capabilities such as automation, custom app development or analytics in a single unified environment which is quite useful.
I like that the tool is intuitive and easy to navigate. It was designed in a very logical way that enables users to onboard quickly and self discover the features that the tool has to offer. I also like that the tool is adaptable by the business to transform it to the needs of the business. Because of Salesforce's flexibility to incorporate workflows, most of my day to day work is consolidated into one tool.
The platforms flexibility can lead to over-engineered solutions if theres no governance in place. Admin and developer work can overlap in confusing ways, making ownership unclear. Performance and maintainability can suffer if automation and data models arent carefully designed.
It is definitely not a no-code solution and may be it can be labelled as a low-code one, however it is not very accessible for teams without relevant Salesforce development skills which in the end gets you trapped with a specialist partner for this part as well. User interface could be better.
I dislike the Salesforce add-on in Microsoft Outlook. It is difficult to use. A second thing that is lacking is the mobile experience, a lot of people in our organization do not utilize the mobile app due to not mirroring the ease of use that the desktop version gives. The tool can feel a bit cluttered at times is a third dislike.
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Peer Discussions
Salesforce Platform Reviews and Ratings
- Sales Manager50M-1B USDBankingReview Source
Granular Access in Salesforce Platform Countered by Complexity and Overlapping Roles
Salesforce Platform has been powerful and reliable, especially for building custom workflows, automations, and data models at scale. It gives a lot of flexibility, but requires structure around it early. - Supply Chain Specialist1B-10B USDManufacturingReview Source
Salesforce Offers Customizable Solutions with Intuitive Design for Business Needs
Salesforce is user friendly and highly customizable by an internal development team. We have been able to implement several custom solutions into the tool to best fit our needs as a business. Because of this, it feels like it is custom made for our organization. - Marketing Project Manager50M-1B USDServices (non-Government)Review Source
Create custom apps to optimize performance using Salesforce Platform.
Salesforce Platform offers us an easy to use low-code development platform for creating custom applications to help us optimize our marketing operations. With Salesforce Platform, we have been able to create automation apps which have helped us to streamline the tedious marketing tasks. Salesforce Platform has excellent app monitoring features that allow us to track the performance of each app we have created, making it easy to ensure they are serving the purpose we built them to serve. - OPERATIONS MANAGER50M-1B USDServices (non-Government)Review Source
Salesforce Offers Customization and Collaboration Across Multiple Business Functions
Salesforce is one of the best CRMs out in the market today. It is a complete CRM. It is highly customizable and works with different client needs. - REPORT ANALYST<50M USDMediaReview Source
Easy Report Creation Offset By Limitations In Selective Data Modifications
It's a good tool to manage data and a great thing that I can connect it to google sheets using G-Connector, which is what I use in my reports. You can easily customize reports. But there are limitations that you have to do manual update on some cases in order to get data correctly.