Overview
Product Information on ServiceNow Now Assist
What is ServiceNow Now Assist?
ServiceNow Now Assist Pricing
Overall experience with ServiceNow Now Assist
“Leveraging SLA Configurations for Prioritizing Project Issues”
“Functional Service with Dated Interface: A Detailed Look”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceNow Now Assist
Deciding Factors: ServiceNow Now Assist Vs. Market Average
Performance of ServiceNow Now Assist Across Market Features
ServiceNow Now Assist Likes & Dislikes
Filling Project Time sheets which directly connected with time allocated to project is service we like most.
Read Full ReviewRuns as a service on the client PC so always available. Plenty of options within the service to customise the app. Basic but functional main screen.
Read Full ReviewOptions to set priority in their ticketing workflow for the most critical to least critical requests. User-friendly, customizable interface, and easy integration with other automation tools like ansible to automate routine jobs help improving overall org efficiency.
Read Full Review
Creating Different dashboard and charts are little complex. There should be handy information to guide same.
Read Full ReviewIt seems to have a dated interface. The behaviour of the main service screen doesn't fully conform to usual windows behaviour. The link between the client screen and the database back end online feels like two different environments and is hard to navigate.
Read Full Review- So many features to learn - Search results became slow as the CMDB database grew over time with several hundred devices.
Read Full ReviewTop ServiceNow Now Assist Alternatives
Peer Discussions
ServiceNow Now Assist Reviews and Ratings
- Software Engineer1B-10B USDIT ServicesReview Source
Leveraging SLA Configurations for Prioritizing Project Issues
We used this platform to review project progress and current change request before deployment .Once we go live we use it to track change request and bugs. Different Groups and SLA can be configured based on priority of issues. Diverse configuration settings makes it outstanding tool. - SR NETWORK SOLUTION ENG10B+ USDBankingReview Source
ServiceNow: Managing ITSM Workflows and Prioritization with Ease
We've been using ServiceNow for several years now, it's a great ITSM tool. Using this tool, we can track status and progress, ensure that all tasks are on track, and define clear accountability per task back to the assignee. Allows our servicedesk to manage all change requests, service requests and incident ticket flow in a timely manner. Especially in big team environments like ours, made it easy to track effort, time and facilitate prioritization discussion for the most important work in queue. - DIRECTOR OF PRODUCT<50M USDMiscellaneousReview Source
Top-rated Product with Exceptional Customer Support: An Analysis
Great support and product, good customer support. - GROUP HEAD OF IT SERVICES50M-1B USDRetailReview Source
Exploring Platform's Efficacy for Mid-Sized Companies
Great platform with multiple subject-specific applications that bring great value to mid-sized companies - SOFTWARE DEVELOPER<50M USDIT ServicesReview Source
Challenges and Improvements in the Recent Platform Version
I have been using this platform for the past few years. I like the upgradition in the Washington DC version. Addition of UI builder, AI solutions for Customer service management, Flow Designer to automate the logic and functionality and Better UI. I built my own custom application on the Now platform and am really impressed with the improvement in existing features.