Name: ServiceNow Now Assist
Rating: 4.3 (147 reviews)

Overview

Product Information on ServiceNow Now Assist

Updated 10th November 2025

What is ServiceNow Now Assist?

ServiceNow Now Assist is a software designed to enhance workflow automation and productivity within digital enterprises. The software leverages artificial intelligence to streamline tasks such as incident resolution, case management, and knowledge discovery. Through natural language understanding, Now Assist enables users to interact with enterprise systems, access relevant information, automate repetitive processes, and facilitate decision-making. By integrating with existing ServiceNow platforms, the software supports IT, customer service, and HR operations, aiming to improve efficiency by reducing manual intervention in routine and complex tasks. The software addresses business needs for process automation, operational visibility, and data-driven insights across multiple organizational functions.

Overall experience with ServiceNow Now Assist

IT MANAGER

10B - 30B USD, Banking

FAVORABLE

“Platform Advances Beyond Text and Code Generation with Enhanced AI-Based Solutions”

5.0

Nov 24, 2025

Now Assist features in the platform are really helping shape the platform using all the available AI capabilities. Started with text and code generation capabilities it has now extended to flow, analytics and integration capabilities which is beyond imagination.

TECHNICAL SALES MANAGER

3B - 10B USD, Manufacturing

CRITICAL

“Functional Service with Dated Interface: A Detailed Look”

3.0

May 17, 2024

The overall functionality is okay, but the whole system feels a bit dated and clunky in this day and age. There seems to be plenty of scope for customisation to suit your business needs.

About Company

Company Description

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Company type

Public

Year Founded

2004

Head office location

Santa Clara, California, United States

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ServiceNow Now Assist

Deciding Factors: ServiceNow Now Assist Vs. Market Average

Performance of ServiceNow Now Assist Across Market Features

ServiceNow Now Assist Likes & Dislikes

Overall the product is building up but these are the primary AI features we have used so far and have liked them Flow generation Playbook generation Spoke Generation

Runs as a service on the client PC so always available. Plenty of options within the service to customise the app. Basic but functional main screen.

Filling Project Time sheets which directly connected with time allocated to project is service we like most.

The ability to not customize it, extend the product to use multiple LLMs currently being used in the market.

It seems to have a dated interface. The behaviour of the main service screen doesn't fully conform to usual windows behaviour. The link between the client screen and the database back end online feels like two different environments and is hard to navigate.

Creating Different dashboard and charts are little complex. There should be handy information to guide same.

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Peer Discussions

ServiceNow Now Assist Reviews and Ratings

Recommended Gartner Insights

Market Guide for Multiexperience Development Platforms (Retired)

10B+ USD

Banking

Review Source

Platform Advances Beyond Text and Code Generation with Enhanced AI-Based Solutions

Software Engineer

1B-10B USD

IT Services

Leveraging SLA Configurations for Prioritizing Project Issues

Jan 22, 2025

We used this platform to review project progress and current change request before deployment .Once we go live we use it to track change request and bugs. Different Groups and SLA can be configured based on priority of issues. Diverse configuration settings makes it outstanding tool.

SR NETWORK SOLUTION ENG

ServiceNow: Managing ITSM Workflows and Prioritization with Ease

Jun 21, 2024

We've been using ServiceNow for several years now, it's a great ITSM tool. Using this tool, we can track status and progress, ensure that all tasks are on track, and define clear accountability per task back to the assignee. Allows our servicedesk to manage all change requests, service requests and incident ticket flow in a timely manner. Especially in big team environments like ours, made it easy to track effort, time and facilitate prioritization discussion for the most important work in queue.

DIRECTOR OF PRODUCT

<50M USD

Miscellaneous

Top-rated Product with Exceptional Customer Support: An Analysis

4.0

Jun 19, 2024

Great support and product, good customer support.

GROUP HEAD OF IT SERVICES

50M-1B USD

Retail

Exploring Platform's Efficacy for Mid-Sized Companies

Jun 18, 2024

Great platform with multiple subject-specific applications that bring great value to mid-sized companies