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  3. Sitecore Experience Platform
Logo of Sitecore Experience Platform

Sitecore Experience Platform

bySitecore
in
4.4
Market Presence: Digital Experience Platforms, Web Content Management

Overview

Product Information on Sitecore Experience Platform

Updated 13th October 2025

What is Sitecore Experience Platform?

Sitecore Experience Platform is a software designed to manage and deliver personalized digital experiences across channels such as web, mobile, and social media. It integrates content management, customer data collection, and marketing automation, enabling organizations to create, test, and optimize user engagement. The software supports customizable workflows and scalability for various content types. Its analytics capabilities help organizations analyze user behavior and measure campaign effectiveness. Sitecore Experience Platform addresses the business problem of delivering relevant and consistent content to users, increasing digital engagement, and improving operational efficiency in customer experience management.

Sitecore Experience Platform Pricing

Sitecore Experience Platform software utilizes a tiered pricing model based on the number of users, data volume, and selected features, often with annual subscription options. License costs may vary depending on deployment type such as on-premise or cloud, and additional modules or support requirements can affect the final price.

Overall experience with Sitecore Experience Platform

Marketing Manager
3B - 10B USD, Healthcare and Biotech
FAVORABLE

“Navigating Sitecore CMS: User-Friendly Features Offset By Yearly Vulnerabilities”

4.0
Sep 24, 2025
Overall our first year with Sitecore CMS has been good. The Sitecore vulnerabilities has been a learning curve, and we are learning the need to get someone trained into being able to submit Sitecore Support tickets as a need due to breaks and incidents that have happened with Sitecore over the last year.
System Manager
250M - 500M USD, Energy and Utilities
CRITICAL

“Efficient Content Management with Sitecore Platform”

3.0
May 1, 2025
Overall, the company is pleased with the Sitecore platform. It has helped us to revolutionize our presence on the web and create a site that is more user friendly.

About Company

Company Description

Sitecore specializes in the provision of comprehensive digital experience software. The company's SaaS-enabled, composable platform is designed to assist brands in facilitating meaningful customer interactions.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2001
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
https://www.sitecore.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Sitecore Experience Platform
Reviewer Insights for: Sitecore Experience Platform
Deciding Factors: Sitecore Experience Platform Vs. Market Average
Performance of Sitecore Experience Platform Across Market Features

Sitecore Experience Platform Likes & Dislikes

Like

Very user-friendly with a lot of options to explore new development/builds.

Like

What I like most about the Sitecore platform is its ability to deliver personalized digital experiences by using customer data to tailor content effectively. I also appreciate how it offers a strong, flexible content management system that makes it easy to create and publish content across multiple channels form one place.

Like

Its flexibility and platform to integrate with so many other products using the .net framework

Dislike

Breaks and incidents we have experienced with Sitecore over the past 12 months.

Dislike

The product is great. The service that Sitecore provides however could be better. Their customer success managers and the level of support that they provide is often lackluster.

Dislike

Acknowledgement of long term customers - we've been with SC for 10 years and the contract has never changed or new offerings given to the company

Top Sitecore Experience Platform Alternatives

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Peer Discussions

Sitecore Experience Platform Reviews and Ratings

4.4

(235 Ratings)

Rating Distribution

5 Star
36%
4 Star
54%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.2

Service & Support

4.1

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Marketing Manager
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Navigating Sitecore CMS: User-Friendly Features Offset By Yearly Vulnerabilities

    4.0
    Sep 24, 2025
    Overall our first year with Sitecore CMS has been good. The Sitecore vulnerabilities has been a learning curve, and we are learning the need to get someone trained into being able to submit Sitecore Support tickets as a need due to breaks and incidents that have happened with Sitecore over the last year.
  • HEAD OF DEVELOPMENT
    Gov't/PS/Ed
    Education
    Review Source

    Evolutionary Product Offering Unparalleled Flexibility and Integration

    5.0
    Jan 13, 2026
    Excellent product with a sight on the future road map - continually evolving and bringing new products to market
  • SENIOR .NET DEVELOPER
    Gov't/PS/Ed
    Education
    Review Source

    Sitecore XP: A Comprehensive Tool for Corporate Website Management

    5.0
    May 13, 2025
    Our company has been using Sitecore XP to host our corporate website for over 8 years. In that time, I have developed countless features, overseen multiple upgrades and troubleshooted many issues; all of which were made easier due to extensive documentation and a knowledgeable support team.
  • Director of Marketing
    10B+ USD
    Healthcare and Biotech
    Review Source

    Unleashing Business Growth with Sitecore's XM Cloud

    5.0
    Apr 24, 2025
    Overall working with Sitecore, particularly on the XM cloud implementation and since, has been an overwhelmingly positive experience. The platform has been a key enabler in business growth, the support team are superb and their is a clear innovation in the ongoing product roadmap. No solution is ever without issue and we have had three challenges since our implementation went live namely around Sitecore forms, the new vs old setup, user roles in pages and page approval workflows. In each case the team were quick to act, assigning a product lead to support with solutioning and we have addressed each area with a good or perfect solution. A particular area of strength for Sitecore is their ongoing support which significantly surpasses that offered by similar Saas/Pass providers. The quality of these interactions, both for trouble shooting, but also ongoing product and roadmap development, is invaluable in a long term partnership.
  • System Manager
    50M-1B USD
    Energy and Utilities
    Review Source

    Efficient Content Management with Sitecore Platform

    3.0
    May 1, 2025
    Overall, the company is pleased with the Sitecore platform. It has helped us to revolutionize our presence on the web and create a site that is more user friendly.
...
Showing Result 1-5 of 269

Recommended Gartner Research

  • Critical Capabilities for Digital Experience Platforms
  • Magic Quadrant for Digital Experience Platforms

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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