Overview
Product Information on TOPdesk
Updated 13th October 2025
What is TOPdesk?
TOPdesk Pricing
Overall experience with TOPdesk
Functioneelbeheer EIS
50M - 250M USD, BankingFAVORABLE
“Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard”
When we have a problem, the company quickly responds to our questions. I like the software / dashboard and like the interface used
MANAGER
250M - 500M USD, BankingCRITICAL
“SLA comprometido por recorrentes falhas e lentidão na ferramenta”
Uma ferramenta que foi implementada com intuito de melhores procedimentos e processos na empresa e que no fim não rende como deveria.
Lentidão e quedas constantes atrapalham a tratativa de chamados e complica muito o cumprimento do SLA.
Tirando esses pontos, funciona como uma ferramenta de gerenciamento tanto de tarefas de mudança como também de chamados, como suporte, instalação, RDM, manutenção em geral, registro de atividades e gestão de conhecimento.
A proposta é muito boa, a operação dos serviços deixa muito a desejar. Devido a instabilidade, muitos serviços e tratativas ficam pendentes.
About Company
Company Description
TOPdesk is an internationally operating service management provider with employees in various offices across the globe. The company's primary mission is to assist organizations in achieving outstanding service delivery. This is accomplished through the development of innovative service management solutions by TOPdesk's dedicated workforce. Therefore, the firm serves as a platform for organizations seeking to improve their service delivery metrics.
Company Details
Company type
Private
Year Founded
1993
Head office location
Delft, Netherlands
Number of employees
1001 - 5000
Annual Revenue
50M-250M USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About TOPdesk
Reviewer Insights for: TOPdesk
Deciding Factors: TOPdesk Vs. Market Average
Performance of TOPdesk Across Market Features
TOPdesk Likes & Dislikes
Facilita o gerenciamento de chamados. Criação de tarefas dentro de um chamado que permite dividir as etapas de uma RDM. Gestão de conhecimento, através de títulos parecidos é possível ver soluções que possam se enquadrar naquele caso.
Read Full ReviewEasy to use userfriendly interface fast learning curve new users automated actions/webhooks
Read Full Review
It takes some time to learn the product. There are too many options. In the end you don't use every part of the product because there are too many options or it doesn't fit in your way of work
Read Full ReviewInstabilidade do serviço. Lentidão. Dificuldade de configuração de filas personalizadas conforme cada área.
Read Full ReviewDocumentation of technical side of the software. How do i find the right endpoints not all tables are available for the api
Read Full ReviewTop TOPdesk Alternatives
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TOPdesk Reviews and Ratings
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- MANAGER50M-1B USDBankingReview Source
SLA comprometido por recorrentes falhas e lentidão na ferramenta
Uma ferramenta que foi implementada com intuito de melhores procedimentos e processos na empresa e que no fim não rende como deveria. Lentidão e quedas constantes atrapalham a tratativa de chamados e complica muito o cumprimento do SLA. Tirando esses pontos, funciona como uma ferramenta de gerenciamento tanto de tarefas de mudança como também de chamados, como suporte, instalação, RDM, manutenção em geral, registro de atividades e gestão de conhecimento. A proposta é muito boa, a operação dos serviços deixa muito a desejar. Devido a instabilidade, muitos serviços e tratativas ficam pendentes. - System Engineer50M-1B USDConstructionReview Source
Topdesk lacking in out of the box options
Topdesk is our main ticketing tool where user can log their ticket via email or via the self service portal. Our experience isn't that great seeing as we need to hire a consultant every time we need a change to the system. There seems to be no build-in ITIL framework. Change management is inexistent as we needed someone to build it up from scratch. - Functioneelbeheer EIS50M-1B USDBankingReview Source
Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard
When we have a problem, the company quickly responds to our questions. I like the software / dashboard and like the interface used - ENTERPRISE ARCHITECT50M-1B USDHealthcare and BiotechReview Source
Configuration Complexity Increases For Larger Organizations With Multiple Business Units
It is a good tool for Startups, But for grown organizations and with multiple business units operating differently the configurations become complex and different, but still if you say it is a fit for purpose tool, then yes it is - IT Services Associate<50M USDIT ServicesReview Source
Automated Actions Streamline Use, But Technical Documentation Proves Challenging
The layout and user-friendly interface makes it a really easy to use product. In addition, there are many different options to configure and easy to set up automated actions
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