Overview
Product Information on TOPdesk
What is TOPdesk?
TOPdesk Pricing
Overall experience with TOPdesk
“Knowledge Base and Community Valuable”
“Configuration Complexity Increases For Larger Organizations With Multiple Business Units”
About Company
Company Description
TOPdesk is an internationally operating service management provider with employees in various offices across the globe. The company's primary mission is to assist organizations in achieving outstanding service delivery. This is accomplished through the development of innovative service management solutions by TOPdesk's dedicated workforce. Therefore, the firm serves as a platform for organizations seeking to improve their service delivery metrics.
Company Details
Do You Manage Peer Insights at TOPdesk?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About TOPdesk
Reviewer Insights for: TOPdesk
Deciding Factors: TOPdesk Vs. Market Average
Performance of TOPdesk Across Market Features
TOPdesk Likes & Dislikes
We have been able to customize the platform to meet our needs.
front end configurations and automation with workflows and email to ticket, configurations are super easy todo
The Self service portal is the best part. It's super clean and actually easy for our employees to use, so they search for answers before opening a ticket. I also love that the interface isn't cluttered, everything feels very logical and easy to find when I'm in a rush.
Reporting has been more of a struggle to get the exact results of what we are looking for. There is also a language hurdle for some of the automations, we have heading or friendly names in English but the backend ID will be in Dutch, which requires translations. We also have unique systems that there is not a direct integration for, but we have been able to work around to accommodate in other ways.
forms are very rigid and static, also its become very difficult if you cnanot replicate the tiles also import and export is bit difficult
It can feel a bit basic if you're trying to do really complex automation or heavy custom reporting. Sometimes I wish it had a bit more 'under the hood' power for advanced integrations. Also the mobile app could definitely use some work to match the desktop experience.
Top TOPdesk Alternatives
Peer Discussions
TOPdesk Reviews and Ratings
- It ManagerGov't/PS/EdEducationReview Source
Knowledge Base and Community Valuable
The support from TOPdesk has been excellent. On top of the great support, they have a strong Knowledge Base library and recently started an online community presence. TOPdesk has improved our service management, increased transparency across teams, and made the day-to-day operations smoother. The self-service portal has been an added bonus that we did not previously have, which is an added bonus for our end users. - Technology Analyast50M-1B USDFinance (non-banking)Review Source
Clean Interface and Easy Setup
TOPdesk has been a breath of fresh air for us. It's not as heavy as some of the other enterprise tools out there, which made getting it up and running much faster. It does exactly what we need without feeling like we're fighting the software every day. - ENTERPRISE ARCHITECT50M-1B USDHealthcare and BiotechReview Source
Configuration Complexity Increases For Larger Organizations With Multiple Business Units
It is a good tool for Startups, But for grown organizations and with multiple business units operating differently the configurations become complex and different, but still if you say it is a fit for purpose tool, then yes it is - Product ManagerGov't/PS/EdGovernmentReview Source
TOP-product
I've been using TOPdesk for six years now. It's a product that focuses on innovation and continuous improvement. Beside incident management, it also includes modules for asset management, problem management, change management, branch management and reservations. In short, it's a comprehensive product. All interactions with the service desk and customer contact have been nothing but positive. - Teamleader Support50M-1B USDManufacturingReview Source
TOPdesk Offers Flexibility and ITIL Compliance but Administration Remains Challenging
TOPdesk fully meets our requirements regarding ITIL and ISMS. The system is highly flexible and can be adapted to our needs.