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  1. Home
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  3. Upscale
Logo of Upscale

Upscale

byUpscale
in Sales Engagement Applications (Transitioning to Revenue Action Orchestration)
4.5

Overview

Product Information on Upscale

Updated 13th October 2025

What is Upscale?

Upscale is a software designed to assist business development and sales teams in managing and automating outreach activities. The software supports multi-channel engagement by integrating email, phone calls, LinkedIn, and other communication platforms to help sales professionals streamline prospecting and follow-up tasks. Features include workflow automation, personalized messaging at scale, analytics and reporting on outreach effectiveness, and lead management tools. Upscale seeks to address challenges in maintaining consistent communication with prospects, improving conversion rates, and optimizing sales processes by providing a unified interface and automation capabilities for outbound sales activities.

Upscale Pricing

Upscale is a software that uses a subscription-based pricing model with multiple plans based on features and the number of users, allowing businesses to select a plan that fits their requirements and scale usage as needed.

Overall experience with Upscale

Marketing Operations Manager
3B - 10B USD, Manufacturing
FAVORABLE

“Seamless and efficient tool for intuitive sequencing and easy conversation analysis”

5.0
Nov 15, 2024
Its intuitive interface and efficient call review features make it easy to revisit key details from conversations, allowing us to prepare thoroughly for follow-ups. They have the best customer support I have ever experienced, both over the phone and via email.
AVP Sales
<50M USD, Finance (non-banking)
CRITICAL

“Good product but need quick bug resolution for seamless usage”

3.0
Sep 20, 2023
Good product with, a simple UI to create and manage sequences. Some of the predefined sequence options make it easy to create custom sequences.

About Company

Company Description

Updated 7th December 2023

Upscale is a platform specializing in sales engagement. The platform utilizes a multi-channel approach encompassing email, phone calls, LinkedIn, and text messages to automate sales outreach. By having a streamlined system, the sales team can prioritize crucial aspects such as closing deals. Hence, Upscale's main focus is on optimizing sales team performance and efficiency by automating routine outreach tasks.

Company Details

Updated 15th February 2024
Company type
Private
Year Founded
2020
Head office location
Middletown, United States
Number of employees
11 - 50
Website
https://upscale.ai

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Upscale
Performance of Upscale Across Market Features

Upscale Likes & Dislikes

Like

Its integration with other tools has been solid in comparison to similar tools I have used. It easily brings in contacts and assigns them to a sequence, tracks engagement and gives us insights on ways to reach out to the clients.

Like

Simple UI hence it's easy to use for a novice.

Like

It has an incredibly powerful user interface and the analytics are very strong. The automatic sequences are super helpful in making sure we are staying in consistent contact with our prospects when trying to get a hold of them.

Dislike

Linking up information to incorrect fields can be a bit challenging to undo and it can allow deeper customization on the web version.

Dislike

There are bugs in some important parts of the product which makes it difficult to navigate at times it's a good product. Also, it would be good if they also help with sales navigator integration to sync contacts and their cell phone numbers.

Dislike

One thing I could mention would be the large amount of homepage buttons that I have to do so many clicks to add prospect personal notes.

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Peer Discussions

Upscale Reviews and Ratings

4.5

(20 Ratings)

Rating Distribution

5 Star
60%
4 Star
30%
3 Star
10%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.7

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Marketing Operations Manager
    1B-10B USD
    Manufacturing
    Review Source

    Seamless and efficient tool for intuitive sequencing and easy conversation analysis

    5.0
    Nov 15, 2024
    Its intuitive interface and efficient call review features make it easy to revisit key details from conversations, allowing us to prepare thoroughly for follow-ups. They have the best customer support I have ever experienced, both over the phone and via email.
  • Senior Product Marketing Manager
    1B-10B USD
    Manufacturing
    Review Source

    Solid tool to pre program sequences and sales engagement data

    5.0
    Jun 24, 2024
    So easy to set up and create sequences and custom journeys for prospects and customers. Its seamless integration with our CRM as well as lead generation tools such as Prospect has significantly assisted our efforts in building our sales pipeline and managing thousands of people we reach out to on a weekly basis.
  • Sales Manager
    <50M USD
    IT Services
    Review Source

    One of best affordable sales engagement platform

    5.0
    Sep 4, 2023
    Analytics of sales pipeline and engagement are essential for revenue generation for any organization. Upscale is a good platform to streamline your sales process. I rate it on the higher side due to its capability of multichannel outreach at affordable pricing. Usecase of upscale for both inbound and outbound helps a lot for higher closure rates and keeping track. Integration with HubSpot is seamless as well. Overall experience with upscale for the past 6 months has been good for us with decent customer support.
  • AVP Sales
    <50M USD
    Finance (non-banking)
    Review Source

    Good product but need quick bug resolution for seamless usage

    3.0
    Sep 20, 2023
    Good product with, a simple UI to create and manage sequences. Some of the predefined sequence options make it easy to create custom sequences.
  • Sales Manager
    50M-1B USD
    Media
    Review Source

    Spearhead your sales and marketing efforts with Upscale

    4.0
    Sep 13, 2023
    Our team has been using Upscale for over a year now and it is great in sales enablement
Showing Result 1-5 of 20

Recommended Gartner Research

  • Critical Capabilities for Sales Engagement Applications (Transitioning to Revenue Action Orchestration)
  • Magic Quadrant for Sales Engagement Applications (Transitioning to Revenue Action Orchestration)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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