Overview
Product Information on USU IT Service Management
What is USU IT Service Management?
USU IT Service Management Pricing
Overall experience with USU IT Service Management
“high functional software solution”
“A great product, very friendly team but a lack in project management.”
About Company
Company Description
USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility, and reduce risk — with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About USU IT Service Management
Reviewer Insights for: USU IT Service Management
Deciding Factors: USU IT Service Management Vs. Market Average
Performance of USU IT Service Management Across Market Features
USU IT Service Management Likes & Dislikes
- many ITIL processes supported - a lot of connectors - modules
The Incident management, the friendlyness of the team and the flexibility in the individualisation of the product.
flexibility
- change management has to be modified most - CMDB is complex - Orchestra not easy to install in complex infrastructure - Missing monitoring for Orchestra
In some parts it's a bit old fashioned, sometimes it needs unnecsassary clicks to come to your goal and the lack of project management.
its hard to jump to new versions. That should be easier
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Peer Discussions
USU IT Service Management Reviews and Ratings
- Manager10B+ USDBankingReview Source
high functional software solution
Most solutions are implemented, except Knowledge-Management - Associate50M-1B USDIT ServicesReview Source
Flexibility Applauded, Yet Upgrading To New Versions Poses Issues
Its more a partnership than a vendor situation. We work together on projects and we the vendor works with our ideas - Director of IT50M-1B USDManufacturingReview Source
USU IT SM Offers Fair Pricing and Direct Support With Customization Needs
We are satisfied with USU IT SM, price is fair, direct support contact and good consulting - Manager50M-1B USDBankingReview Source
High Configurability and Flexibility Highlighted, Alerting App Requires Enhancement
Great Support all over the time. Functionality for all products / Moduls (Service Management, Monitoring, CMDB) very good. Configurability to suit requirements iis very gut - It Manager<50M USDBankingReview Source
Product Offers Reliability and Stability But Interface Requires Further Improvements
it's very reliable and stable solutions that fully matched with the most customers needing