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What is Workfront?
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Overall experience with Workfront
“Reporting Flexibility Praised While Transparency, Documentation, And Asset Tracking Needs Improvement”
“Workfront Challenged by Bulk Updates and Limited Descriptions for Large Projects”
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Company Description
Adobe focuses on providing digital media and digital marketing solutions on a worldwide scale. The company offers creative, marketing and document solutions which are geared towards assisting individuals, ranging from budding artists to established brands, to bring life to their digital creations. Furthermore, Adobe concentrates on the delivery of captivating experiences to the targeted individuals. Adobe's solutions are omnipresent and they are striving to bring about change through digital experiences.
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Reviewer Insights for: Workfront
Performance of Workfront Across Market Features
Workfront Likes & Dislikes
- Connectivity and flexibility in reporting and dashboard use, to keep users' experiences less granular, and more streamlined in performing tedious admin work alongside their day-to-day functions - Consolidation of requests, tasks, briefs, etc. to alleviate multiple systems with numerous documents or processes floating around. - Staged review and approvals with multiple checks along the way to streamline creative and marketing workflows.
- The ability to add custom fields and build custom reporting - Logging time and tying project management directly to financial performance - Workload Balancer for resource management
So far, my experience with the web interface has been favorable
- Lack of transparency into road-mapped features; teasing functionality, but dropping without much notification - Seemingly hoarded documentation and deep-discussion platforms, with little to no training or informational communities outside of the Experience League, which tends to not yield much in the way of issue-specific troubleshooting - Lack of physical asset tracking, such as equipment, room scheduling, or asset checkout. In a marketing production environment, the ability to schedule and track physical resources is a major aspect.
- Bulk updates are slow, cumbersome, or fail - Lack of rich text in description fields - Doesn't track all the information needed or provide automation required for agile development work - Lack of transparency in product roadmap
The purpose it serves (continuous improvement facilitation) is what I like most about it. What I like least about it is that it is not yet clear to me who to contact to resolve a problem with my Adobe ID. It is not yet linked with my Adobe Experience Cloud solution account. The web page indicating this included a link to Enterprise Support, which I followed. From there, I could not ascertain the best course of action.
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Workfront Reviews and Ratings
- Director of Operations50M-1B USDMediaReview Source
Reporting Flexibility Praised While Transparency, Documentation, And Asset Tracking Needs Improvement
I have used Workfront for 6 years, and it has been an amazing tool for project management, insight, and our system of record. It is a broad tool, and I often tell people, "If there's one way to do something in Workfront, there's probably three more". The ability to allow users to custom-craft their own reports and develop their own bespoke environment has been invaluable. Some pain points arise from a lack of in-depth documented training material (it is mostly broadly addressing the issues for which we're troubleshooting), which usually results in lengthy deep-dives into Experience League to try to glean information from community comments and questions, which often tend to not have responses from Admins, experts, or have clear-cut solutions to our common problems. - Operations Manager<50M USDServices (non-Government)Review Source
Workfront Challenged by Bulk Updates and Limited Descriptions for Large Projects
Workfront works fine for most situations as a project management tool, but there are some situations where it has fallen flat: - Handling bulk updates for large projects or a large group of tasks is slow, cumbersome and causes frustration - Lack of rich text on descriptions makes it difficult for users to use descriptions effectively - Lack of automation and tracking opportunities to make it an effective PM tool for our web development team These situations have created detractors in our organization that are dissatisfied with Workfront's service. It also continues to become more expensive for us, especially with the need for additional Fusion integration to support automation. - Group Product Manager50M-1B USDMiscellaneousReview Source
Ongoing Communication Issues and Documentation Gaps equals frustration for system admins
Adobe's communication is astonishingly poor. It amazes me how little information they provide, how reticent they are at sharing status updates of important matters that impact work on our side of the tool. We love the product, but abhor the business. With each product release we encounter issues that cause my team to be taken away from the work that supports our marketing organization. - Engineer1B-10B USDHealthcare and BiotechReview Source
WorkFront Facilitates Continuous Improvement When Implemented Well
I am a new user of WorkFront at my org. I've given it four stars based on the value it delivers to the organization. It is used at the biomanufacturing facility in Portsmouth, NH to capture and track improvement ideas. - Operations Manager1B-10B USDManufacturingReview Source
Extensive Customization Options Can Lead to Complexity, but thoughtful planning makes it worth it
Workfront allows for an incredibly deep ability to customize our system for all of our users. The level of insight helps give us information to make nuanced business decisions, and the ability to connect with other Adobe products makes workstreams flow smoothly.