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  1. Home
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  3. Edwin AI
Logo of Edwin AI

Edwin AI

byLogicMonitor
in AIOps Platforms (Transitioning to Event Intelligence Solutions)
4.8

Overview

Product Information on Edwin AI

Updated 13th October 2025

What is Edwin AI?

Edwin AI is a software developed by LogicMonitor that integrates artificial intelligence and machine learning capabilities to enhance IT infrastructure monitoring and management. The software automates anomaly detection, predicts potential issues, and streamlines incident analysis across networks, servers, and cloud environments. It assists technology teams in identifying root causes of complex performance problems and optimizes data interpretation for more efficient troubleshooting. Through its advanced analytics and automated alerts, the software aims to reduce downtime and minimize manual intervention requirements, providing a systematic approach to maintaining operational stability in enterprise systems. Edwin AI is designed to solve challenges related to scaling monitoring processes, improving accuracy of problem identification, and managing increasingly dynamic IT ecosystems.

Edwin AI Pricing

Edwin AI software is offered through a subscription-based pricing model, where fees are typically determined by factors such as the number of monitored devices, level of support, and selected features. Pricing may vary depending on deployment size and customization options required by the organization. The software customizes plans to fit varying enterprise needs and scales based on usage.

Overall experience with Edwin AI

Infrastructure Operations Manager
50M - 250M USD, Media
FAVORABLE

“Fantastic product which saves time and improves productivity through AI based monitoring observations and analysis.”

5.0
Oct 14, 2025
Installation process and associated support was excellent, delivering a flawless go-live experience. Post installation support was exemplary.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 11th December 2024

LogicMonitor offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. LogicMonitor provides IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering seamless employee and customer experiences.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2007
Head office location
Santa Barbara, United States
Number of employees
1001 - 5000
Website
https://www.logicmonitor.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Edwin AI
Performance of Edwin AI Across Market Features

Edwin AI Likes & Dislikes

Like

Ease of use, configurability, potential for future enhancement to production services based on the applications intelligence, data and metrics.

Like

Support from the team has been good so far. Product does what it says but still needs a bit of work. have noticeably reduced ticket volume. AI generated recommendations have helped engineer to take the right path to solve problems and issues detected.

Like

Multi-Modal Discovery and telemetry

Dislike

Certain integrations or functions are currently not available or are on the roadmap, which meant we could not integrate some already active monitoring service features initially. These will be rolled out as the product matures and compatibility becomes available.

Dislike

Product still has a few bugs and needs to be worked on.

Dislike

some ITSM integration not available

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Peer Discussions

Edwin AI Reviews and Ratings

4.8

(10 Ratings)

Rating Distribution

5 Star
80%
4 Star
20%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.3

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
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  • Infrastructure Operations Manager
    50M-1B USD
    Media
    Review Source

    Fantastic product which saves time and improves productivity through AI based monitoring observations and analysis.

    5.0
    Oct 13, 2025
    Installation process and associated support was excellent, delivering a flawless go-live experience. Post installation support was exemplary.
  • IT ASSOCIATE
    50M-1B USD
    Miscellaneous
    Review Source

    Edwin AI - Find things before it becomes a problem

    4.0
    Nov 10, 2025
    It is ok. Still needs a bit of work. Support so far from the team has been good. have noticeably decreased the ticket volume.
  • AVP
    1B-10B USD
    IT Services
    Review Source

    Customer-Oriented Team Prioritizes Observability With Noted Integration Gaps

    5.0
    Sep 18, 2025
    very AGILE and customer friendly team. focussed on future of AI and observability
  • Infrastructure Engineer
    1B-10B USD
    Retail
    Review Source

    Continual Improvements are seeing platform evolve

    4.0
    Aug 27, 2025
    We were early adopters of the product and have consistently seen it evolve.
  • IT Manager
    1B-10B USD
    Services (non-Government)
    Review Source

    Advanced AI Features Enhance Ease of Use Despite Report Extraction Limitations

    5.0
    Aug 5, 2025
    EdwinAI is superexceptional and helping us to deliver what our business expects.
Showing Result 1-5 of 12

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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