Overview
Product Information on SysTrack
What is SysTrack?
SysTrack Pricing
Overall experience with SysTrack
“Flexible sensor and automation creation with offline data retention”
“Impressive Data Gathering Capabilities Marred by Complexity”
About Company
Company Description
Lakeside is a DEX engineering platform that uses a proprietary embedded AI engine and a rich, structured dataset to enable IT teams to proactively resolve complex issues. The Lakeside SysTrack platform collects, organizes, structures, and labels more than 10,000 data points every 15 seconds from more than 1,400 sensors that support physical and virtual devices across all operating systems, including Windows, MacOS, Android, and Linux. This ready-to-use, well-organized data gives your IT team the complete visibility and data insights they need to predict problems, know the right answers, and fix issues fast so people can focus on their work and not their technology troubles.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About SysTrack
Reviewer Insights for: SysTrack
Deciding Factors: SysTrack Vs. Market Average
Performance of SysTrack Across Market Features
SysTrack Likes & Dislikes
SysTrack is flexible. We have the opportunity to create our own custom sensors, automations, self-help tools and dashboards. SysTrack allows us to deploy configurations to different environments (Windows, MacOS, VDI) while deploying in a Too Big To Fail approach. Unlike other products, SysTrack utilizes a local database to retain data while it is offline and when online, the data condenses up to the cloud.
The amount of information that can be gathered is quite impressive. This allows for quicker resolutions to issues on the endpoints, leading to better relationships with end users.
Visibility into endpoint health and user experience, which includes performance and device stability. Dashboards and reporting that make it easy to share insights and support IT decisions, with the added benefit of having the data available through Power BI. Less guesswork when troubleshooting, since you can see what happened on individual endpoints and also analyze trends across the entire enterprise using the broader data set.
In its current state, SysTrack gives a deployment option to upgrade its product when new versions become available, however a rollback option is not available, but it is being worked on. Dashboard creation has a lot to offer, but can be confusing or complex without proper training. SysTrack sensors don't use standard SQL or SQLite. It uses its own SysTrack SQL based off T-SQL syntax which can lead to a learning curve. Engagements and surveys do not have a native way to 'snooze' and come back later. It is possible for end users to click an X to close them out and not perform the engagement or survey.
The UI is complex and not intuitive at all. The amount of resource overhead on the endpoints. Pricing was steep compared to similar products on the market.
Some areas of the platform have a steep learning curve, and it can take time to become proficient with deeper analytics and advanced features. At times we've seen delays in data freshness or inconsistent data capture on certain endpoints, which can make troubleshooting harder until the data is fully synchronized. Depending on the dataset or query, some views can feel slow or less responsive when you have a large number of endpoints.
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SysTrack Reviews and Ratings
- Engineer10B+ USDHealthcare and BiotechReview Source
Flexible sensor and automation creation with offline data retention
As we are one of the largest consumers of SysTrack, our Lakeside Customer Relations Manager and Customer Success Engineer hold 2 meetings per week to address and provide follow-up to to any questions, issues or feature enhancement requests we may have. - IT Associate10B+ USDHealthcare and BiotechReview Source
Systrack Platform Enhances IT Decision-Making With Actionable Endpoint Data Insights
Our overall experience with Systrack has been positive. The platform has provided valuable, actionable insight into device health and end-user experience, allowing us to see performance trends over time and quickly identify where issues are occurring. This visibility has helped us prioritize remediation efforts based on impact, rather than relying on assumptions or anecdotal reports. As an IT admin, having reliable endpoint data reduces guesswork during troubleshooting and enables us to clearly document what happened, when it happened, and how broadly it's affecting users. Systrack has strengthened our ability to make more informed IT decisions and has been responsive to user feedback which we have seen in future releases of the product. - Director of IT10B+ USDHealthcare and BiotechReview Source
Best in class for endpoint performance and user experience, a true game-changer.
Overall our experience has been amazing, SysTrack provides clear visibility into our endpoint performance and user experience. It is an important tool that we use to quickly identify issues and validate improvements to our enterprise. The depth of telemetry and analytics that this product captures allows us to troubleshoot and prioritize our work to make confident and accurate decisions. SysTrack has strengthened both our security and operational posture creating a more consistent user experience. - Data and Analytics Manager10B+ USDSoftwareReview Source
Great Historical Data collection and Individual Device RCA, lacking Real-Time data gathering/trending and matured AI
Overall the product has a lot of offerings, data collection, and automation abilities. Where it currently falls short is mid level reporting to see day of trends across the entire enterprise and it's AI offerings need to mature further. - VP, IT10B+ USDHealthcare and BiotechReview Source
Unveiling Systrack's Exceptional New Features and Functionality
Systrack has been exceptional as far as delivering new features and functionality. Consistently updating the design and speed of the product. Systrack.AI has taken us to the next level of AI Service and Experience.