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Dynatrace

byDynatrace
in
4.6
2025
Market Presence: Observability Platforms, Infrastructure Monitoring Tools

Overview

Product Information on Dynatrace

Updated 13th October 2025

What is Dynatrace?

Dynatrace is a software that provides observability, monitoring, and analytics capabilities for applications, cloud infrastructure, and user experiences. It automates the collection and analysis of performance data across distributed environments, offering features such as real-time application tracing, infrastructure monitoring, digital experience management, and problem detection using artificial intelligence. The software assists organizations in identifying and resolving performance issues, optimizing resource utilization, and ensuring reliability of digital services. Its analytics engine processes large volumes of data to deliver insights that support operational efficiency and service availability for complex technology landscapes including cloud-native and hybrid environments.

Dynatrace Pricing

Dynatrace software uses a consumption-based pricing model where charges are determined by the amount of monitoring and observability resources used, such as hosts, applications, infrastructure, and digital experience modules Users can select from various modules and scale usage based on specific requirements with pricing adjusted according to volume and deployment options

Overall experience with Dynatrace

IT Manager
1B - 3B USD, Finance (non-banking)
FAVORABLE

“Collaboration Approach and Early Insights Noted in Dynatrace Implementation Experience”

5.0
Feb 6, 2026
Working with Dynatrace has been a very positive experience, I wanted to move away from the traditional customer-vendor model and work as "One Team" - The support from Dynatrace has been outstanding and as one team we are aligned and have a shared vision of where we are heading. Customer service and delivery is at the core of Dynatrace, as well as being ahead with technology, the embracing of AI and more.
Engineering Manager
30B + USD, Banking
CRITICAL

“Effective Problem Detection Highlighted, Limited Customization and Alert Overload Noted”

3.0
Jan 29, 2026
Good experience with observability, but more limitations on customization

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Observability Platforms
2025
For Market:
Digital Experience Monitoring

About Company

Company Description

Updated 8th April 2025

Dynatrace is the AI-powered observability platform. We empower today’s AI-enabled digital enterprises to understand their systems and data so they can analyze, automate, and innovate faster. With Dynatrace, you can transform complexity into your greatest asset and drive your business forward.

Company Details

Updated 8th April 2025
Company type
Public
Year Founded
2005
Head office location
Waltham, United States
Number of employees
1001 - 5000
Annual Revenue
1B-3B USD
Website
https://www.dynatrace.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Dynatrace
Reviewer Insights for: Dynatrace
Deciding Factors: Dynatrace Vs. Market Average
Performance of Dynatrace Across Market Features

Dynatrace Likes & Dislikes

Like

The platform gives you early wins, and when you have instrumented the one-agent and real user monitoring you can very quickly see issues within applications and infrastructure and identify issues that could be causing revenue loss. Early wins really support the business case and provide solid ROI

Like

Problem detection, multi cloud and monitoring solution

Like

- DQL features are quite easy and helpful in giving users power to query for any level of data that dyntrace has stored in grail and display in dashboard - Biz events is another feature that I like as it provides greater deals of metrics for business stakeholders - Distributed traces is quite useful in analyzing problems for individual transactions as it stitches together transactions very well

Dislike

I think DQL can be complicated but with new AI features, using natural language is helping customers to have DQL queries created for them. I would like to know more about the prompts within the AI model

Dislike

Minimal customization, over alerting - noise through Davis AI

Dislike

- Admin privileges could be broken down to app level . What I meant to say here is in larger companies, it is tough to give admin privileges for app teams and the APM platform team is the one who usually have access. If there is a way to split admin privileges to app teams with a different level of access, then we could help in configuring app specific alerts and configurations - Support for mainframe - Distributed traces misses those calls to mainframe jcls and cobol processes which could improve - More new features create a bit of complexity for teams to pick up newer skills but this one can be overcome as Dynatrace provides great trainings for users

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Peer Discussions

What Your Peers Are Saying About Dynatrace

VP of IT
How are you approaching Observability in the Cloud across both non-prod and prod environments? Are you paying for a tool (e.g. Dynatrace) across all environments or only production? If only production, are your devops teams able to use the tool effectively in production after not having used it in development? If across all environments, how is the cost not prohibitive? Or, did you manage to accept it as a cost of doing business?
Vice President of Enterprise Solutions
I’ve found that a 'tool-first' approach can sometimes lead to unnecessary costs. Instead, consider a 'problem-first' mindset: pinpoint specific observability needs in both non-prod and prod environments before selecting tools. If using tools like Dynatrace across all environments, ensure they’re utilized effectively by your DevOps teams. For those managing costs, evaluate if a tool’s expense is justified by its value and how it contributes to overall efficiency. Balancing cost with effectiveness is key to a sustainable observability strategy.
See Full Discussion
12 Aug 20242.9k Views3 Comments
Director of Corporate Development
Curious to hear how organizations are leveraging observability tools in relation to their ITSM platforms. Where is the source of truth for SLAs/SLOs? How is application dependency mapping handled? Is there integration between the two technologies? We are using Dynatrace (observability) and ServiceNow (ITSM), for reference.
Sr Software Principal engineer (Gen AI and ML Security)
Servicenow + Dynatrace is a decent combination. Although, it would be better to maintain the product/app dependencies in a separate system, infra dependency in Servicenow, observability in dynatrace/splunk/grafana
See Full Discussion
4 Mar 20254.2k Views1 Comment

Dynatrace Reviews and Ratings

Showing data for 1667 ratings and reviews for Observability Platforms market. View all 2333 ratings and reviews across markets for a complete picture.

4.6

(1667 Ratings)

Rating Distribution

5 Star
59%
4 Star
38%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Manager
    1B-10B USD
    Finance (non-banking)
    Review Source

    Collaboration Approach and Early Insights Noted in Dynatrace Implementation Experience

    5.0
    Feb 6, 2026
    Working with Dynatrace has been a very positive experience, I wanted to move away from the traditional customer-vendor model and work as "One Team" - The support from Dynatrace has been outstanding and as one team we are aligned and have a shared vision of where we are heading. Customer service and delivery is at the core of Dynatrace, as well as being ahead with technology, the embracing of AI and more.
  • Senior Manager - Site Reliability Engine
    10B+ USD
    Banking
    Review Source

    Easy Data Querying and Monitoring Features Enhance SRE Workflow Effectiveness

    5.0
    Jan 28, 2026
    I use this app regularly for my day to day SRE job role and its quite helpful in both infrastructure and application level monitoring
  • IT Manager
    10B+ USD
    Manufacturing
    Review Source

    Classic and New App Versions Create Confusion for Dynatrace Platform Beginners

    5.0
    Jan 28, 2026
    We are brand new to Dynatrace so my current experience is limited. So far, I feel like Dynatrace is going to do everything that we hoped and more. The ability to track both manufacturing and technical processes will greatly help solve issues and prevent down time. I feel like the interactions I've had with Dynatrace this week have increased my confidence that we made the correct choice and that Dynatrace has hired some of the brightest minds in the industry.
  • IT Manager
    10B+ USD
    Energy and Utilities
    Review Source

    Comprehensive Monitoring Capabilities Offset by Fewer Features for Managed Instances

    4.0
    Dec 9, 2025
    Dynatrace is an excellent observability platform that allows us to get visibility to our full tech stack from infrastructure to our App layers. Its extensibility helps us onboard new applications even if there aren't official or community extensions available. We've gone from using several different monitoring tools to a single observability platform with Dynatrace.
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    50M-1B USD
    IT Services
    Review Source

    Intuitive Flow And Quick Installation Balance Complex Licensing And Feature Navigation

    5.0
    Dec 15, 2025
    The better APM for observability, using the purepath, davis is an very good worker to antecipate problems and keep monitoring your application to get an better perfomance for your customers. The vulnarability feature is also really good, with some very good insights about how we can solve this problems
...
Showing Result 1-5 of 1707

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