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Algonomy Digital Experience Personalization

byAlgonomy
in
4.1
Market Presence: Personalization Engines, Search and Product Discovery

Overview

Product Information on Algonomy Digital Experience Personalization

Updated 13th October 2025

What is Algonomy Digital Experience Personalization?

Algonomy Digital Experience Personalization is a software designed to facilitate personalized customer interactions across digital channels. The software leverages automation and artificial intelligence to analyze user behaviors and preferences, enabling businesses to deliver targeted content, product recommendations, and offers in real time. It integrates with various e-commerce and omnichannel platforms to optimize engagement and conversion rates by tailoring experiences at different touchpoints. The software aims to address the challenge of customer retention and increasing relevance by providing adaptive personalization tools that help organizations align digital experiences with individual customer profiles and current context.

Algonomy Digital Experience Personalization Pricing

Algonomy Digital Experience Personalization software offers a pricing model based on the selection of features, level of customization, and scale of usage, typically involving subscription fees that vary depending on the size of the business and the complexity of deployment, with options for annual or multi-year agreements and additional charges for advanced modules or higher usage volumes.

Overall experience with Algonomy Digital Experience Personalization

E-Commerce Manager
50M - 250M USD, Retail
FAVORABLE

“Harnessing the Power of Algonomy in Personalizing Shopping Strategies”

4.0
May 15, 2024
There's a lot to like about Algonomy: from the number of personalized shopping strategies to A/B testing different configurations. This is our first time integrating with a personalization engine and we are already starting to see the benefits of implementing a solution such as Algonomy into our storefront. We believe the feature set will serve us well for some time.
DATA ANALYST
250M - 500M USD, Retail
CRITICAL

“Product Offers Reliable Personalization but Falls Short in Error Monitoring”

3.0
Sep 23, 2025
reporting for validations / error monitoring is lacking but overall a good product

About Company

Company Description

Updated 7th December 2023

Algonomy, formerly known as Manthan-RichRelevance, concentrates on fostering algorithmic customer engagement to bolster digital-first approaches amongst retailers and brands. The company's primary function is to bridge the demand-supply divide through a foundation of a real-time customer data platform. This allows Algonomy to facilitate one-on-one omnichannel personalization, orchestrate customer journeys, and perform customer analytics. Though based in both San Francisco and Bangalore, it operates in over 20 countries, providing a significant international presence.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2004
Head office location
San Francisco, United States
Number of employees
501 - 1000
Website
http://algonomy.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Algonomy Digital Experience Personalization
Deciding Factors: Algonomy Digital Experience Personalization Vs. Market Average
Performance of Algonomy Digital Experience Personalization Across Market Features

Algonomy Digital Experience Personalization Likes & Dislikes

Like

We appreciate the Algonomy team members that we have worked with and their desire to help find and implement solutions. On a product level: Personalized experiences for known users. Ability to A/B test different strategies and configurations. Segmentation strategies for both product recommendations as well as content. All-in-one solution for personalizing the on-site Search & PLP, PDP pages along with the ability to integrate Email Product Recommendations.

Read Full Review
Like

personalization features work well, rarely breaks down or fails

Read Full Review
Like

Ease of use of the dashboard, clear and helpful analytics, options to expand past recommendations with other areas like email marketing and search features.

Read Full Review
Dislike

The Account Portal is a little disorganized and lacks critical system status details such as data health or search indexing errors. Some documentation was unclear or provided misleading information during integration. Reporting is lacking and only provides basic information.

Read Full Review
Dislike

monitoring and reporting

Read Full Review
Dislike

We've experienced issues with reccs showing in specific areas of the site but weren't able to figure out the cause

Read Full Review

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Peer Discussions

Algonomy Digital Experience Personalization Reviews and Ratings

4.1

(85 Ratings)

Rating Distribution

5 Star
35%
4 Star
58%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.2

Service & Support

4.3

Product Capabilities

4.4

Last 12 Months
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  • DATA ANALYST
    50M-1B USD
    Retail
    Review Source

    Product Offers Reliable Personalization but Falls Short in Error Monitoring

    3.0
    Sep 23, 2025
    reporting for validations / error monitoring is lacking but overall a good product
  • Operations Associate
    50M-1B USD
    Retail
    Review Source

    Algonomy: Simplifying Complexity with Stellar Support

    3.0
    May 22, 2024
    Overall, I feel algonomy from a user standpoint is not very user friendly. The help we have received from representative has been incredibly helpful but I feel as though every time we try to set up something new there is something we are missing or it changes from the previous time we set up a similar rule. The site itself is also quite confusing to navigate and understand.
  • E-Commerce Manager
    50M-1B USD
    Retail
    Review Source

    Harnessing the Power of Algonomy in Personalizing Shopping Strategies

    4.0
    May 15, 2024
    There's a lot to like about Algonomy: from the number of personalized shopping strategies to A/B testing different configurations. This is our first time integrating with a personalization engine and we are already starting to see the benefits of implementing a solution such as Algonomy into our storefront. We believe the feature set will serve us well for some time.
  • Product Manager
    1B-10B USD
    Retail
    Review Source

    Experiencing Easy-to-Use Dashboard with Clear Analytics

    4.0
    May 21, 2024
    Appreciate the insight and recommendations on how we can use the platform further. Great call-outs and action items received in monthly syncs.
  • Integration Manager
    50M-1B USD
    Retail
    Review Source

    Optimal Utilization of Algonomy Omnichannel Personalization Functionality

    4.0
    May 17, 2024
    The vendor is continuously updating us with functionality and also proactively suggesting how we can use the product in a more optimal way or utilizing more functionality.
...
Showing Result 1-5 of 83

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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