Overview
Product Information on assyst
What is assyst?
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Overall experience with assyst
“Supportive Team and Comprehensive IT Coverage Yet Log Clarity Poses Challenges”
“Excellent ITSM cloud service provider but constrained by legacy support complexity”
About Company
Company Description
IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.
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A Snapshot of What Matters - Based on Validated User Reviews
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Deciding Factors: assyst Vs. Market Average
Performance of assyst Across Market Features
assyst Likes & Dislikes
cover everything related to IT
ITIL aligned processes, customizable processes and forms, cloud service and support
Flexibility to adjust the tool to our needs.
Sometimes I have some challenges in my organization environment, it's not that much clear in the log that the issue is from the environment and not from the production itself
Complex and bespoke expressions, restricted process flows (cannot roll back), additional complexity caused by legacy support, for example Shortcodes, aging forms customisation tool, complex data structures for reporting.
User interface could be more intuitive. Advanced workflow configuration. Complexity of internal configuration.
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Peer Discussions
assyst Reviews and Ratings
- IT AssociateGov't/PS/EdGovernmentReview Source
Supportive Team and Comprehensive IT Coverage Yet Log Clarity Poses Challenges
My overall experience with IFS Assyst and ITOM has been very positive. The platform is reliable for IT service management and operations monitoring. IFS provides strong incident, change and service request managment. - IT Associate50M-1B USDManufacturingReview Source
Strong ITSM tool that does the job well
Assyst is a flexible ITSM tool that gives us the possibility to handle our daily cases. - AI Engineer10B+ USDConstructionReview Source
Users Highlight Ease Of Use And Comprehensive Navigation Features In Feedback
It has been great overall, it is user friendly and easy to navigate. - DIRECTOR OF IT PROCUREMENT & SUPPORT1B-10B USDHealthcare and BiotechReview Source
Went the extra mile with us. Took the time to make sure implementation was a success.
Complete involvement of team members from start to finish. The group of consultants at IFS(Axios) is some of the best I have seen. - Manager of IT Services1B-10B USDRetailReview Source
Excellent ITSM cloud service provider but constrained by legacy support complexity
A comprehensive offering providing all the required features for running enterprise scale IT Service Management processes. BAU support is easily accessed via a web portal and we have regular meetings with the account manager. We pay for additional consultancy for specific ad-hoc technical requirements.