Overview
Product Information on Calabrio Quality Management
What is Calabrio Quality Management?
Calabrio Quality Management Pricing
Overall experience with Calabrio Quality Management
“Decoding Customer Interactions: An Insight into Calabrio's Analytics Tools”
About Company
Company Description
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Calabrio Quality Management
Performance of Calabrio Quality Management Across Market Features
Calabrio Quality Management Likes & Dislikes
I mostly like to use is speech analytics feature which helps me to identify trends, keywords, sentiment and customer interactions by automatically analyzing recorded calls. I also use the real-time Agent coaching feature to provide feedback to users immediately after an interaction. Another is Compliance Management features like automated compliance tracking and audit trails.
Read Full Reviewi like the fact that it is very reliable as it gives us accurate result as we need in my organisation
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Sometimes I am facing performance issues which should be improved by the team, and other thing is its pricing, but due to its functionality I am using Calabrio.
Read Full ReviewAlthough Calabrio is very open to the voice and suggestions of their customers, it can sometimes take quite a bit of time to implement process improvements that will benefit all users.
Read Full Reviewwell, i cannot say if there is something i dislike about calabrio QM. the tool works perfectly for me
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Peer Discussions
Calabrio Quality Management Reviews and Ratings
- Quality Head50M-1B USDManufacturingReview Source
Decoding Customer Interactions: An Insight into Calabrio's Analytics Tools
I use the Effective Call Scoring feature which supports me to provide consistent and fair evaluation of agents. I also use strong reporting and analytics tools which help me to understand customer interaction with my product. The pricing is a little bit expensive but due to its functionality I chose Calabrio. - Quality AssistanceGov't/PS/EdEducationReview Source
Ease of Use and Customization Capabilities make Calabrio a Valuable Investment
Calabrio One Suite is incredible intuitive and easy to navigate. It is easily customizable to the needs of the organization, which makes administering the program very simple. - Client Experience Expert1B-10B USDBankingReview Source
my calabrio QM review
One of our core values is delivering good customer experience whether physically or over the phone. so we use this to monitor customer and agent communication over the phone to ensure quality of service being delivered as well as track performance for call centre agents. this tool is very much reliable from my experience - Senior Project Manager1B-10B USDIT ServicesReview Source
Evaluation of tool
We are evaluating the product for quality management. The experience with the team has been very good where they were able to provide multiple demonstrations for meeting our requirements. - Engineer10B+ USDEnergy and UtilitiesReview Source
Calabrio quality management is good at Multi-Channel Data Collection.
Calabrio quality management is good at Multi-Channel Data Collection. It shall be included Predictive Analytics.