Overview
Service Information on Capgemini Outsourced Digital Workplace Services
What is Capgemini Outsourced Digital Workplace Services?
Capgemini Outsourced Digital Workplace Services Pricing
Overall experience with Capgemini Outsourced Digital Workplace Services
“Capgemini Service Offers Strong Value Outcomes but Faces Regional Delivery Constraints”
“Service Review”
About Company
Company Description
Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Capgemini Outsourced Digital Workplace Services
Deciding Factors: Capgemini Outsourced Digital Workplace Services Vs. Market Average
Performance of Capgemini Outsourced Digital Workplace Services Across Market Features
Capgemini Outsourced Digital Workplace Services Likes & Dislikes
The value outcomes that come from the service
Service Desk flexibility / First Time fix / Good colleague experience
Customer Service - Quick response and turnaround times. Being kept up-to-date on progress without any required prompting. Technical Know How - High level understanding of the SharePoint environment and how to implement within our specific organisational policies and frameworks. Sharing of Knowledge - Level-headed approach to dealing with unexpected challenges and a willingness to troubleshoot and share knowledge to educate and upskill users.
struggle to influence change in organizations The lack of global delivery, its centralized in India the name of the service
slow to respond at times / desk side offering / reactive not proactive
I honestly could not fault the service or product we received from Capgemini.
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Peer Discussions
Capgemini Outsourced Digital Workplace Services Reviews and Ratings
- Business Development Associate50M-1B USDSoftwareReview Source
Capgemini Service Offers Strong Value Outcomes but Faces Regional Delivery Constraints
Working with the Capgemini team has been truly refreshing, their service offering plan is up there with the best and their drive to get this out to customers is amazing. Some areas still need work but - Senior Project OfficerGov't/PS/EdGovernmentReview Source
Seamless SharePoint Migration Experience with Capgemini
Capgemini provided a seamless SharePoint Online migration experience for our organisation. Their knowledge and expertise from the initial discovery exercise, through to the build of the new site architecture and implementation, was outstanding. This skillset proved time and time again to be most valuable in ensuring the project continued to make progress even when out of the box challenges arose. The end result is a new SharePoint site which has exceeded our expectations and evoked much positive feedback from our users. I would not hesitate in recommending or using Capgemini again due to the success of our migration project. - CO-FOUNDER50M-1B USDManufacturingReview Source
Capgemini Impresses with Outsourced Workplace Management
We have outsourced our workplace management to Capgemini 4monthd ago and we are pleased with the result. Not everything was smooth but overall it's a good experience. - VENDOR MANAGER1B-10B USDEnergy and UtilitiesReview Source
Capgemini's Strong Client Focus Promotes Business Efficiency and Cost Reduction
Capgemini's team has managed several transitions from incumbent vendors providing infrastructure services that are sensitive to the day-to-day operations of our business. These transitions have been planned and executed exceptionally well (on plan and budget) with no disruption to the business. Since transferring to Capgemini, all services have improved delivery and reduced costs with all internal stakeholders happy with their performance, flexibility and customer focus. The only minor area of improvement is contract administration, which seems like an opportunity to make the process more agile. - IT ManagerGov't/PS/EdGovernmentReview Source
Service Helpdesk
My experiencie is very good, they integrated quickly and focused on the conpany objetives, showing a great capacity for resilience in the face of unexpected circumstances