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Logo of Cognizant IT Services for Communications Service Providers, Worldwide

Cognizant IT Services for Communications Service Providers, Worldwide

byCognizant
in IT Services for Communications Service Providers, Worldwide
4.5

Overview

Service Information on Cognizant IT Services for Communications Service Providers, Worldwide

Updated 13th October 2025

What is Cognizant IT Services for Communications Service Providers, Worldwide?

Cognizant IT Services for Communications Service Providers is a software that offers solutions for managing operations, customer engagement, and digital transformation within the telecommunications sector. The software features capabilities such as network management, billing automation, customer relationship management, and analytics. It is designed to enhance service delivery, streamline workflows, and improve process efficiency. The software aims to address business challenges related to scalability and legacy system integration by enabling modernization of IT infrastructure and facilitating the adoption of emerging technologies. By automating critical functions and providing insights for decision-making, the software supports communications service providers in optimizing operations and maintaining service reliability.

Cognizant IT Services for Communications Service Providers, Worldwide Pricing

Overall experience with Cognizant IT Services for Communications Service Providers, Worldwide

CIO
50M - 250M USD, Telecommunication
FAVORABLE

“An outstanding IT Service Provider”

5.0
Apr 29, 2022
I have had an exceptional experience dealing with the Cognizant team who are truly customer focused and want our business to succeed
Head of BSS Services incl. IT Partner Ma
3B - 10B USD, Telecommunication
CRITICAL

“Overall satisfied with the partnership and our benefits from this.”

3.0
Jun 13, 2019
Overall satisfied with the Managed Services we use and the quality we have received. In some areas our quality has improved since Cognizant took it over. Though there are aspects in our agreement that I feel have not been addressed at all, or we have had to highlight what they are obliged to do. Our development services have degraded somewhat and I feel this is due to insufficient knowledge transfer and focused on cost savings rather than quality. But overall I am satisfied and I believe both parties have had their fair share of benefits from the partnership.

About Company

Company Description

Updated 7th November 2024

Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Company Details

Updated 7th November 2024
Company type
Public
Year Founded
1994
Head office location
Teaneck, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.cognizant.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cognizant IT Services for Communications Service Providers, Worldwide
Performance of Cognizant IT Services for Communications Service Providers, Worldwide Across Market Features

Cognizant IT Services for Communications Service Providers, Worldwide Likes & Dislikes

Like

The Cognizant team have added value at every level of our interaction, supporting us with product selection, giving us insights into the market, assisting with 3rd party engagements, driving the delivery of the solution and over achieving against our timescales. The quality of the resources they have brought to us have been exceptional and the delivery is outstanding. As a result of the great service, we have completed 2 further deals with them in the last few months and the experience has been the same each time we contract with them.

Like

It has given an improved cost structure, possibilities manage fluctuations in demand. It has given us fast access to new competences and advise when needed.

Like

The quality of professionals is above the normal

Dislike

N/A

Dislike

It's been hard to form the partnership we had expected. We have still to create the mutual trust that is needed. This is not however a one-sided problem as my company also lacks the proper experience as this is first generation outsourcing at a scale.

Dislike

Rate increases

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Peer Discussions

Cognizant IT Services for Communications Service Providers, Worldwide Reviews and Ratings

4.5

(21 Ratings)

Rating Distribution

5 Star
48%
4 Star
48%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Planning & Transition

4.5

Delivery & Execution

4.5

Service Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • CIO
    50M-1B USD
    Telecommunication
    Review Source

    An outstanding IT Service Provider

    5.0
    Apr 29, 2022
    I have had an exceptional experience dealing with the Cognizant team who are truly customer focused and want our business to succeed
  • Executive Director, IT
    1B-10B USD
    Telecommunication
    Review Source

    Best at staffing quickly

    4.0
    Apr 26, 2022
    Great at getting you IT professionals quickly. In today's pace, you need additional staffing either programmers, architects, BA, etc and it takes time to interview, train and so on before they are effective. Unfortunately when a candidate doesn't work out, it's a lot of time spent. The quality of resources they bring to the table has been above the others. I have never had to terminate someone from this company. It's a win win situation.
  • Director Fixed Networks
    1B-10B USD
    Telecommunication
    Review Source

    skilled and experienced provider of knowledge

    4.0
    Apr 28, 2022
    experienced, innovative, well recognized, well connected
  • Head of IT B2B Sweden
    1B-10B USD
    Telecommunication
    Review Source

    A very successful CRM Transformation

    5.0
    May 17, 2021
    For the exceptional ability to successfully deliver on big transformation projects on scope, ahead of time and below budget at the same time as there was many moving targets in the organization and IT landscape and a lot of the work had to be delivered remotely because of Covid-19.
  • Director, Product
    10B+ USD
    Telecommunication
    Review Source

    Well managed, client-focused team that brings the expertise to deliver exceptional value

    5.0
    May 27, 2021
    Cognizant has been a great partner in support of our digital personalization and contact lifecycle management efforts. They have spent time on their dollar to learn our business and prove their qualifications in our areas of need.
Showing Result 1-5 of 19

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