Continu is an easy to navigate platform for seamless workflow training on services and products for new agents. Continu is the platform preferred by the company and used in the training experience. You can navigate away from a training session and the Continu platform saves your place so you don't have to start over or try to find where you left off.

Easy to add content to share. Difficult to add users to the platform in bulk, we had such difficulty that needed a rep from Continu to do for us. When creating assignments difficult to add assignees. There are multiple instances of each location so need to add each one to ensure all relevant users are added. Gamefication could be improved. Badges feature just mimics certificates that you receive one when complete X module. Better implementation would be if they complete X number of modules in a given category they receive a badge, or complete modules across X number of different categories. Difficult to manage reporting as have to manually pull them when needed. A better live dashboard that could click on elements to pull an automatic report would be better.