Overview
Product Information on ConnectWise Automate
What is ConnectWise Automate?
ConnectWise Automate Pricing
Overall experience with ConnectWise Automate
“ConnectWise Automate - Expensive but good.”
“Product Quality Has Declined With Increased Bugs and Higher Costs Over Time”
About Company
Company Description
ConnectWise is a robust software platform designed to assist technology solutions providers (TSPs) in managing their as-a-service business. Originating from a single software solution developed to simplify MSPs' help desk and billing processes, the platform has extended its capabilities in various areas. The company's products now include solutions for business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments. In addition to these, ConnectWise also provides integrations with numerous essential vendors, thereby creating an efficient platform for The IT Nation.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ConnectWise Automate
Deciding Factors: ConnectWise Automate Vs. Market Average
Performance of ConnectWise Automate Across Market Features
ConnectWise Automate Likes & Dislikes
Remote access: Multiple connection methods (Screen Connect, VNC, RDP make troubleshooting seamless. Scripting and automation: Highly customisable scripts to allow for proactive maintenance and bulk actions Ease of Deployment: Agent installation and job scheduling are straightforward, reducing onboarding friction. It has comprehensive support for Powershell and other languages (though we only use PowerShell) Integrates well with ScreenConnect and ticket systems. Remote access from our website works well. Agent deployment is also easy. throw the MSI and it installs for the designated site.
The optional help desk for end users, the remote access software is great, the documentation / notes are very helpful, technical support live chat is quick to troubleshoot issues, project proposal team is very thorough.
What I like most about Automate is how it helps my coworkers and I stay organized. When users message or email us directly, we can redirect them to the helpdesk email so everything becomes a ticket and nothing gets missed.
Inconsistent patching, failed deployments and it's a heavy learning curve when reporting. Often requires manual intervention. Some reporting menus/required add-on modules for reporting are not intuitive for new users in order to customise them.
It's more expensive than the competition, the agent software often needs to be troubleshot, the backup often stops working and needs to be addressed, the backup logs cannot be trusted.
The sheer number of features can sometimes feel overwhelming, especially for new users or when trying to configure more advanced workflows.
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Peer Discussions
ConnectWise Automate Reviews and Ratings
- Senior Technical Lead50M-1B USDIT ServicesReview Source
ConnectWise Automate - Expensive but good.
ConnectWise Automate is a powerful tool that excels in remote management, scripting and automation. It offers strong capabilities for deploying jobs and accessing endpoints, making it a solid choice for MSPs and IT teams. However, Patch management remains a pain point. Positives: Robust remote access options, flexible scripting and automation features save significant time. Negatives: patching, reliability and reporting inconsistencies create extra work and require manual oversight. - IT MANAGER50M-1B USDMiscellaneousReview Source
Automate Streamlines IT Operations But Complexity May Challenge New Users
I’ve been using ConnectWise Automate for about eight years, and it’s a solid go-to for handling tickets and everyday IT work. It’s packed with automation and features (a LOT of features), but once it’s set up right, it’s a huge help for keeping things running smoothly and supporting our end users. - VP OF OPERATIONS<50M USDIT ServicesReview Source
Product Quality Has Declined With Increased Bugs and Higher Costs Over Time
This product is very buggy, it used to be fantastic a few years ago. I feel that most of the time I contact ConnectWise support is to fix their own product. - MANAGER, MANAGED SERVICES<50M USDIT ServicesReview Source
Effective Deployment and Usability in Noteworthy Product
The product is well kept and checks all our boxes to provide services to our customers - CLIENT SUCCESS ADMIN<50M USDIT ServicesReview Source
Client Tracking Made Effortless with this Innovative App
It's a straightforward app, easy to understand and navigate.